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Holistic Student Services Strategies and Tools

These resources are for student services practitioners and those who assist students in meeting basic needs in continuing to serve their students during the COVID-19 pandemic. Particular focus is on adapting student services to a primarily online environment, ensuring that students are effectively and equitably served, and responding to the challenges our students face in meeting basic needs and continuing to pursue their education in our community and technical colleges. Also included are resources for dual enrollment practitioners across educational sectors; high school, community college, and 4-year institutions.


Lauren Hibbs
Director of Student Services

Dylan Jilek
Workforce Student Support Programs

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Advising and Counseling

Resources for conducting advising and counseling activities with technology in a remote instruction and student services environment, including guidance from national advising organizations.


Answers to frequently asked questions about student financial aid, including federal aid, CARES Act student aid, and state financial aid. This also includes resources to help students and their families meet basic needs for food, housing, childcare, and other needs.

Financial Resources for Students

Resources for College Personnel and Student Support Programs

Resources for maintaining accessibility and accommodating disabilities in online instruction and student services.


Online Teaching and Web Accessibility 

Guidance on Running Start, College in the High School and other dual enrollment programs, including specific guidance for program continuation in a remote instruction environment at the colleges and closure of high school buildings during Stay Home-Stay Healthy and related Executive Orders.

FERPA and privacy information relevant to the remote learning and student services environment in the COVID-19 environment.

  • Department of Education- FERPA during COVID-19- An official document from the Department of Education that deals primarily with rules regarding the sharing of a student’s personally identifiable information to address the public health concern of COVID 19.
  • Protecting Privacy While Using Online Services- A 2014 document distributed by the Privacy Technical Assistance Center about student privacy online. It is geared mostly toward K12 educators and districts, but does touch on some issues of FERPA.

Resources for Teaching and Working Remotely


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Last Modified: 2/14/23, 5:02 PM

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