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Student Success Center Director

Position Overview

The Washington State Board for Community and Technical Colleges (SBCTC) invites applications for its Student Success Center Director position.

The Student Success Center Director's primary role is to support system-wide efforts to increase student success and completion, reduce equity gaps, and foster change leadership in the system's 34 colleges. The director will provide leadership for a statewide change management initiative that aligns with the mission, goals, and emergent priorities of the college system.

Headquartered in Olympia, Washington, the director will serve as the main point-of-contact for college faculty and staff and relevant stakeholders involved in student completion initiatives. The director is responsible for connecting and leveraging effective student success strategies by using system resources. This position will partner with presidents, senior administrators, faculty, staff, and students to successfully increase the achievement rates for community and technical college students across the state.

Interested candidates are encouraged to visit the SBCTC website for insight into the agency’s mission and system direction.

Job #: 2017-13

Annual Salary: $110,168.40

Location: Olympia, WA 

Opens: Friday, Oct. 27, 2017

Closes: Recruitment is closed. Announcement is for reference only.

Recruitment and screening of applications will be ongoing until the position is filled. However, to ensure full consideration, return completed materials by 5 p.m. on the closing date. Note: Agency hiring authorities reserve the right — and may exercise the option — to make a hiring decision prior to the conclusion of the recruitment process.

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  • Manage the Student Success Center as an infrastructure for unifying and leveraging the student success efforts that are currently underway at Washington’s 34 community and technical colleges.
  • Coordinate statewide student success leadership institutes — including Guided Pathways and change management development — for college leaders.
  • Leverage all statewide student success initiatives with the Student Success Center as the connector and cross-pollinator of ideas and infrastructure supporting student success.
  • Assess progress toward improving completion outcomes for all students and closing the opportunity gap for students of color and low-income students.
  • Advocate on behalf of the community and technical college student success efforts, representing the 34 colleges in a variety of settings.
  • Perform other related work as required.
  • Master's degree in organizational development, higher education administration, communications, or related field.
  • Experience as a higher education administrator.
  • Knowledge of Washington’s community and technical college system.
  • Experience with low-income students, students of color, or working adult students.
  • Experience managing complex projects with multiple stakeholders.
  • Proven written and oral communication skills and facilitation skills.
  • Ability to multi-task, meet deadlines and work in a fast-paced environment.
  • Must be a self-starter and able to work independently as well as part of a team.

This is a full-time, exempt position. The annual compensation for this position is listed above. Washington state has a generous benefit package including health, dental, life insurance, long-term disability, retirement, and two optional deferred compensation programs. For more information, see Employee Benefits.

This position has no supervisory responsibilities and reports to the Deputy Executive Director for Education.

Interested candidates may apply by submitting the following items:

  • Letter of formal application that addresses your interest in the position and ability to perform the responsibilities described in this announcement.
  • Detailed résumé of all educational and professional experience that demonstrates how you meet the qualifications.
  • List of at least three professional references with contact information. References are typically contacted after interviews.

Send application materials

Email is preferred, but you may send application materials by one of the following delivery methods:

Application tips

  • Make sure you clearly indicate the position you are applying for in your letter of interest and within your email and/or subject line – suggested subject line format:  Last name, First name – Position Title.
  • Include your name, address, current phone number, and email on the first page of each document you submit.



Pamela Kelly
Human Resource Consultant


Submitted applications are the property of SBCTC and will not be returned.

Applicants must be currently authorized to work in the United States for any employer.

The State Board for Community and Technical Colleges (SBCTC) supports Executive Order 13-01 Veterans Transition Support and is an equal opportunity employer. SBCTC complies with the Americans with Disabilities Act. Applicants needing accommodation in the application process or this announcement in an alternative format may contact the Human Resources Office at 360-704-4301. A TDD relay service is available by dialing 800-833-6388 or voice 800-833-6384.

Employee Benefits

Your paycheck is just part of your total compensation. As an exempt employee, you will also have access to an outstanding employee benefits package worth about 30 percent of your salary.

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More Information

Contact the Human Resource Office at 360-704-4301 or visit the HR web page.

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Last Modified: 4/26/18 1:39 PM

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