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Service Elements: Service List

Service List 

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Name Description Contact
Campus Solutions Functional and technical support for the Campus Solutions pillar in ctcLink. Initial Contact: SBCTC Campus Solutions Support
Finance Functional and technical support for the Finance pillar in ctcLink. Initial Contact: SBCTC Finance Support
Human Capital Management Functional and technical support for the Human Capital Management pillar in ctcLink. Initial Contact: SBCTC Human Capital Management Support
Portal A gateway to the ctcLink pillar applications: Campus Solutions, Finance and Human Capital Management. Initial Contact: SBCTC Application Services
Name Description Contact
Series 25 Functional support of CollegeNET’s Series 25, integration between CollegeNET and ctcLink and back-end processes. Initial Contact: SBCTC 25Live/Megamations Support
ACOM Technical and functional support for accounts payable and payroll laser check printing. Initial Contact: SBCTC Systems and Infrastructure Services
Axway Technical and functional support for secure file transport for ctcLink. Initial Contact: SBCTC Systems and Infrastructure Services
CampusCE A third party application that manages Continuing Education course building, enrollment and tuition payment with information integrated in ctcLink. Initial Contact: SBCTC Campus Solutions Support
Clean Address A third party application that verifies and corrects addresses in ctcLink. Initial Contact: SBCTC Application Services
HighPoint Message Center A third party, FERPA-compliant platform to communicate with students. Initial Contact: SBCTC Campus Solutions Support
HighPoint Mobile A third party application that provides a mobile view of ctcLink transactional pages. Initial Contact: SBCTC Campus Solutions Support
Online Admissions Application (OAA) A third party application that allows students to apply to any of the Washington Community and Technical Colleges implemented on ctcLink. Initial Contact: SBCTC Campus Solutions Support
Name Description Contact
ctcLink Data & Reporting Develop the queries and reports needed to support College and Agency business operations. Initial Contact: SBCTC Data and Reporting
DataLink College and Agency specific replicated ctcLink data. Initial Contact: SBCTC Data and Reporting
Security, Roles and Permissions/Access Control Functional and Technical support for access control in ctcLink: Provisioning roles to users that college security administrators can't apply and Reports around system access and changes made to roles, permission lists or users.

Initial Contact: SBCTC Security Support

Initial Contact: College Security

System Job Scheduling SBCTC responsible-scheduling processes run for all colleges. Initial Contact: Pillar dependent: SBCTC Campus Solutions Support, Finance Support or Human Capital Management Support
Testing (SIT/UAT)   Initial Contact: SBCTC Application Services
Training Training and documentation for College and Agency staff on the usage of ctcLink.  
Name Description Contact
Bank Mobile (former HigherOne) A third party application to process and disburse financial aid credit balances to students on behalf of a college. Initial Contact: Vendor then submit ticket as needed
CyberSource A third party credit card transaction application that accepts payment from students for processing in ctcLink. Initial Contact: Vendor then submit ticket as needed
Nelnet A third party application that allows students to set up tuition payment plans in ctcLink. Initial Contact: Vendor then submit ticket as needed

Page Manager: aduckworth@sbctc.edu
Last Modified: 5/20/20 12:54 PM

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