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Service Elements: System and Support Information

System and Support Information

System Availability

The production system is available 24/7, 365 days per year; except for pre-scheduled and communicated system maintenance (typically Saturdays between 7 a.m. and 1 p.m.).

Support Availability

Support will be provided between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday, excluding holidays. Off-hours support is provided when the system is down, or the criticality of the incident is related to SLA severity levels.

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Last Modified: 5/20/20 12:54 PM

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