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Service Level Agreement Dashboards

First Response and Resolution

The following dashboards provide information on the First Response and Resolution Time metrics.

 

Ticket Metrics

The following dashboards provide information on metrics related to tickets.

 

Client Metrics

The following dashboards provide information on metrics related to ctcLink support clients.

  • Customer response time when in “Waiting for Customer Response” status

ctcLink Service Level Agreement

Page Manager: aduckworth@sbctc.edu
Last Modified: 12/17/19 4:31 PM

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