Live captioning by Ai-Media MONICA OLSSON: Welcome, everyone. Go ahead and get yourself settled. We are letting people in the waiting room. Getting set up with the captioner. We will start in two minutes. In the meantime, I will become as caffeinated as possible. Hi, Andy! Hi, Vickie, Shaun, glad you could be here. Go ahead and give it another minute or two. Then I will press record and we will get started. There is Zach. Hi, Zach! Jamie is coming in from the waiting room. There we go. OK, we will wait until Sandy comes back to begin. Our session. So, for those of you who are just joining us, welcome. Go ahead and get settled. We are letting people in from the waiting room. Getting set up. We will start in just a second here. OK, Sandy, are you ready to go? Great. Chris, I will turn my attention to welcoming everyone. If you could keep an eye on the waiting room, I leave that to you, now. I will go ahead and record. Alright! Welcome everyone. This is Monica Olsson, policy associate for accessibility at the state board. This is our March 2022 edition of the ctcLink accessibility open forum. Thank you for being here. A few housekeeping things before I turned over to Sandy and Chris take us off and start sharing updates, we have a live captioner with us today, who is already off and running doing his job. If you need to follow along using live captions, please enable that by selecting the CC button or live transcript button at the bottom of your screen. If you need any technical assistance, feel free to put a question or message me in the chat or unmute yourself if that is more accessible. We have a lot to get there today so I will turn it over here pretty quickly. As always, if you have a question or comment, really welcome this to be a collaborative conversation. Back and forth. You are invited to put your question in the chat, we will all be doing our best to moderate the chat and answer questions as they come in. You also can raise your hand or unmute yourself and ask a question that way. If we miss something, please raise your hand or put the question in the chat again. Sometimes we do miss something and I want everyone to feel heard. During the sessions. Without further ado, thanks again for being here and Sandy, I will turn it over to you now. SANDY MAIN: Thank you, Monica. Hi, everybody! Sandy Main at the state board offices, I am the director of application services for those I have not met yet. I will jump into the agenda. I have one thing I want to talk about, but I will turn it over to Christopher Soran, our support manager. Whose team does all the work at ctcLink. Let's get started! So, we are following the same agenda we usually always have. We will talk about a new item which is our E list, and we will go through the current activities we are doing and also review those open ctcLink accessibility tickets, and service requests with Oracle, then we will go into that open discussion time ? if you guys have any items you would like to discuss as a group, or with us. Pretty much standard. Here we go! Monica and I have created a new ListServ, which everybody keeps hearing called ListServ. Somebody said that is actually trademarked, I think? We have put it in the list. It is called ctcLink-accessibility. This is to allow a communication about the form and any topics around that. There are other list servs out there but this one is really specific for discussions, or notifications, updates related to this monthly forum we have. I have provided the slide deck which is on our website, or webpage for ctcLink-accessibility, there is information for subscribing to the listserv, and if you go to our state board website, and type in the word 'mailman' you can go through the links for how to subscribe. Basically it sends an email to the list, and we will get the subscription request here and go through the process. It will take a bit of time for everybody to build up and get that membership going. We are excited to get started on it. I have a feeling with by next month, we will have enough people with the list to start using it actively. If you have any questions, please let myself or Monica know. I will make sure it gets working. I'm excited we have that available. I will stop there. Do we have any questions? Thank you for posting that in the chat. MONICA OLSSON: Sure thing. Monica speaking. Much of our accessibility page and found the introduction to join the list and for those in the chat if people would like to grab that, as well. SANDY MAIN: This is Sandy. I will now surprise Christopher... (Laughs) I will jump on the current activities, wanted to talk about something on here a little bit and this is for further down the list, the fourth item which talks about the HighPoint HXC, we have installed the latest update in one of our test environments. We have our application operations team and also our application support team, kicking the tire and seeing how it is working. Specifically looking at some of the accessibility issues that have been reported to see if the vendor has addressed them. So, our plan is to go through that quick overview, also to make sure it is working in general. Obviously, we do not put anything out that is broken. Once we feel comfortable that the environment is stable with the Highpoint updates, and we have had a chance to review it, we are working with Monica to invite others to come into that website, and do their own testing. We do not have a timeline yet and the reason is maybe ? not sure if you know, we are getting ready to deploy the last six colleges into ctcLink. The team that is during this work at the state board is part of that work to prepare, and to support the colleges. We are doing this ? I don't want to say our spare time, we are trying to get through those changes. I cannot give a timeline because we are trying to get all the pieces. We are planning to have the high point software updates roll out to production in October sometime, that deadline or timeline has not been approved yet. Our focus will be to allow people in before we do anything. We do not have a timeline, but that is the end goal. October. Any questions on that? Before I go to the next one? OK. On the Online Admissions Application Portal, our vendor did have I think I mentioned this before. Developers actually provide support for this as well, from behind-the-scenes support, they had a third party company and I believe it is barrier break. I apologize, I had it in front of me. They had somebody come in and do an accessibility review of their product at a version we were at a little bit ago. They did find some issues. Castech has addressed them in some of the software updates we have had, or they are currently updating and working on those changes. Same team during the high point, working with our vendor to make sure those excessively updates are addressed. -- Accessibility updates are addressed. We will get that into production as soon as we can. Once we go through that whole process, Castech, the creator will go back out to that third party company to do another accessibility review and will generate a new VPAT based on the second review. The current VPAT is posted on our ctcLink Accessibility webpage. Remember, it is from a couple versions ago. There are findings and we are addressing them. Again, any feedback on that or questions on that stuff? JOSH GIHA: This is Josh from SBCTC. If I could add to that speaking from Jay from Castech, he mentioned that working with barrier break, he is trying to partner with them as they work through the bugs, or the findings that way they can address them in real time and have them verify the fix as they go along, and not after... they take a shot at the fixes. That was one of the things I found encouraging to hear that you're trying to make it a part of their development cycle is having partnership with a developer from Barrier Break to do those fixes. SANDY MAIN: Thank you, Josh. That is hopeful and it shows what a good partner they are. They have been very supportive in trying to stay ahead of the curve on some of those things. No one is perfect, but they respond when we find things. It is awesome! I like it. Just to make things a bit more crazy, I will turn here. (Laughs) And talk about the third item on our list. The SolarWinds service desk. I know there might be some conversation a little further in this meeting, but we did release an update to the service desk that addresses some accessibility issues but not all of them. And after we get to the deployment of the remaining ctcLink colleges, they will be looking to see what we do about ? moving forward with a different service desk. SolarWinds is used for more than just ctcLink, so it impacts those issues. We use it internally for state board items. There are a few other things we use it for. It is a larger impact, a larger audience that is impacted by it. We want to make the right move moving forward. We will have more conversations about how to handle service desk tickets if there is a need. SPEAKER: Sorry to jump in there. This is Shaun from FCC. Once a new software is picked, will there be guidance to the colleges as to where they should migrate to or incorporate the new system? Has anybody talked about that? Like the specific colleges, to maybe move the same product. SANDY MAIN: This is Sandy. I am not 100% sure. We try to put in (Indiscernible) language. Other colleges, or higher education, public higher education institutions can purchase off the agreement. I will go back and talk to our director over our infrastructure director who will be leading this charge, and let him know that is an interest out of the colleges to do something, the college handles their own service desk. Not seeing it being a requirement of the state board that it would have to be a requirement, but it should be an option for those that do want to... if they are looking at purchasing another service desk. I will be sure to connect with him and let him know. MONICA OLSSON: Thanks, Sandy, for that answer. Thank you Shaun, for that question. You mentioned that there was a recent SolarWinds update release that did address some accessibility issues, but we understand not all. My follow-up questions are: when did that release happen? Is there a list somewhere this group can maybe refer to of the issues that were addressed? SANDY MAIN: Thank you, Monica. This is Sandy. I do not have the specific list that is handled through a different department, but I would be happy to ask about those details and share it out with everyone. MONICA OLSSON: OK. When you say you will go to the director of SolarWinds with the update or investigating other options, that is Mr Jonathan Reiter. Right? SANDY MAIN: That is correct, yes. MONICA OLSSON: Thank you! SANDY MAIN: Thanks, Monica. This is Sandy. I will turn it over, if there are no questions, I will turn it over to Christopher's team to go through the rest of the current activities and start going into the service desk tickets. Thank you for your time, everybody! CHRISTOPHER SORAN: This is Christopher Soran of the state board. To address the other things on the slide here, we are continuing to have monthly meetings with Oracle and it's a nice opportunity for us to address the service requests we have with them at a higher level, because often times there's a lot of back-and-forth within the service request we have. Sometimes it's good to make more progress and have chats. About those that we are keeping those moving along, and I will dive into details in the later slides. We are also continuing with the accessibility monthly focus group calls, and it's always interesting to see as we continue to do service requests for these issues, that are reported to us and we are working through how they bubble up into the calls. (Laughs) As I talk about them. And other people that are facing similar issues. And Oracle is working on addressing them. We are still making progress. Thanks, Sandy. Alright! These are all of the CS ones. The academic advisory report needs some tags corrected on the PDF, it is still readable but need some adjustments. The issue was more complicated than the originally anticipated so they moved it from four to 25. They have still not delivered the fix, they are working on it. We will get that as soon as we can! And... the enrolment process, one particular step there, the submit button which appears on the top right. It is out of the tab index order. It is above and their team is working on getting the fix. For that. The make a payment page. If you take the page and you shrink it down, or pull it up on your phone, it does not scale right. You have to have the double scrollbar situation. It is a classic page. We are looking into ? it is a delivered fluid version of that page. There is some customizations that were done on that page. We are looking to see if we were to go to the fluid version, how we would get those customizations to be applied to those pages. We are investigating that. At this time. There is also the academic progress page. So, we are still waiting to get back some more details on the report of that issue. We did take a look at the page. It seems accessible. But that is based on the tests we ran on that page. How you interact with the page is going to be different depending on what programs, and classes you are enrolled in, and how you are working with the page. We want to get that fixed. So, we are swinging back on those details. Any questions on the... JOSH GIHA: This is Josh from SBCTC. If I could add, they make a payment page, the fluid version of that page also suffers from the out of order confirm button being out of the tab index order. We did submit a ticket with Oracle and got them to agree that is a bug, and they are working to resolve that as well. If we do go forward with that fluid version of the page. MONICA OLSSON: Thanks, Josh for that additional comment. This is Monica. I see Michael made a comment in the chat. Still no further information from us around the academic progress page issue. No further reports, issues, or follow-up contact from the student. Michael, thanks for that update. We understand that, you know, sometimes we hear information from students, and it is harder to follow up or get back in touch with them depending on what's going on. My invitation would be, if you do hear more about that page from the student to have been in contact with or other students, or if there is experiences with other colleges with that page specifically, please feel free to reach out to us with more information so we can investigate further. And I had one additional piece of clarification that I wanted to circle back to. It was on a previous page, I believe, it is a point of codification because I think there was... there has been a bit of confusion out there. The monthly accessibility calls, excuse me, that Chris and his team attend with Oracle are hosted by Oracle, and they are not formally a part of HEUG, which is the higher education user group made up of higher education members from all over the country that are Oracle, PeopleSoft users. That group has different areas of focus. Different groups. They host a conference once a year. I just recently learned I was not aware of that, previously. In my initial investigation, I do not not think that group has unofficial accessibility track or task force. There is some conversation around whether or not some folks might get together and ask that group to consider, you know, consider that as a step forward. I think it's important to have that distinction in our minds we know who or what we are talking about. (Laughs) Thanks for letting me chime in. CHRISTOPHER SORAN: This is Christopher with the state board. Moving on to the finance and HCM ones. The PRP for the travel authorization attachments button. The grid not having a label. A fix is coming with financing with 43, it will come in that image. We have a fix. We did get the PRP, but it did not fix and we asked them to update the PRP and we are waiting for that update. They essentially take a code out and let you apply it, it is not part of the image of a little earlier. It is not always perfect. (Laughs) The W-2 PDF, we are getting updates from them. Getting the tag ? you can go into the page and pull that information, the W-2 PDF. Assuming everybody is doing their taxes right about now. You cannot pull down the information on that W-2 and PDF. It needs the right tagging. The requests captions page, they are investigating that, we had questions back and forth a little bit, but they are doing research on that. The page reloads and does not announce it. We want to get that fixed. The multiple jobs indistinguishable by screenreader. When you are on that page to enter your time, if you have two jobs and have the same job title, when you pull up that drop-down, it is indistinguishable and you cannot tell the difference. We are working on developing a solution and leveraging drop zones that would allow for more information to be displayed on the page so you can distinguish those. And the report time interface. We have an SR open on that. It is how the focus jumps to the wrong place on the page. It doesn't route out. It does not happen with JAWS and I would recommend continuing to use JAWS if you are interacting with the report time page as we continue to work with Oracle on resolving that, when leveraging NVDA. Any questions on this finance and HCM ones? Checking the chat... alright. Rolling onto these. These are the tools across the system line, the switch form control. We went back and forth lots with Oracle on that in that SR, for all kinds of things. Screenreader input, interacting with it in forms mode, (Laughs) And how they are violating it with level AA, they wanted to go to our ideas page and put an idea in their page, and we had further discussion with them on how we felt it was not conforming to standards and a recommended fix. We are waiting for their response. (Laughs) Still working through that one. The back button. So, we are still waiting for the people's tools version, in 859. We are looking to investigate the future people tools version 8.59, we are on 8.5721 right now, and the combo box drop-down. We are waiting for them, so when you pull that box down, when it lists out the items come up that first one comes up blank. It should not. (Laughs) We are waiting to hear back from Oracle development reviewing that piece there. The calendar widget piece. It works fine, we are still waiting for the future people for this version to get that version for Firefox, same with the query viewer page, waiting on the people tools version. Those are the people tools system wide related pieces. I just posted the specific ones. MONICA OLSSON: Thanks, Chris. This is Monica. Just to review and case people are chewing on this information and want to put questions in the chat or unmute yourself, the list of issues Chris spoke about the door across all pillars are switch control, back button, combo box drop-down, calendar widget accessibility, query viewer page, and explanations of all of those. I think there's a comment in the chat. I have to change my view so I can read it a little bit better. One moment. CHRISTOPHER SORAN: Already. My recommendation is to use JAWS for the page, just the state board have a policy on users who use ctcLink, best practice for recommending users for assistive technology, that should be up to the user. (Reads) When we pushed Oracle for what they recommend, they said tools diagnostic and we were compliant. You can use whatever you want. You should be able to use whatever you want. We agree with that. Sometimes, we recommend what we found to have the best experience, using JAWS but that does not mean (Unknown Name) is not a perfectly good screenreader. Sometimes in our service request, Oracles are going back and forth and we are showing them and explaining this is how to find JAWS and how it didn't work well when we interacted with it with NVDA, they just say, it is an NVDA issue and we have to explain it is a standard violation, here is how to fix it. We are not saying you have to use one tool over the other. That is our recommendation based on our experience with it. You are right ? you should be able to use any of the tools. SPEAKER: This is Zach. You did not answer my question which was: does SBCTC have a documented policy on which assistive technologies we should use for specific pages? You recommend we use JAWS on the report time page, and I'm curious if that is documented somewhere. In writing. CHRISTOPHER SORAN: It is in writing on the slide. SANDY MAIN: This is Sandy Main at the state board. What it is is not so much a recommendation, per se, it is what we are finding so we cannot make a recommendation on what browser. All we can say is we do know things ? I believe it is on the slide here. About the report time. It is just, in our experience, we know it works that way. It is not really recommendations. That may not be... no, we do not have it in writing because we cannot make a recommendation, the same way we do not make a recommendation to people on a preferred browser in general. Preferred browser to use. All we do is we show what browsers are compatible with ctcLink. It is not our role at the state board to recommend what tools or assistive devices to use. SPEAKER: On the slide, there is no best practices, or document anywhere. It is just a thing you are saying right now. Is that how we should understand this? SANDY MAIN: It is pretty much just an observation on our part. This is how we are pursuing this. We do not seem to have a problem, or does not have a problem with using JAWS, but it does with other devices, SPEAKER: OK. SPEAKER: This is Padma, I know Oracle tests mostly with JAWS. NVDA is where the problems I have been. I test and log the SR. what Christopher was clarifying is when these SRs are being worked on, JAWS can be used in the interim. For NVDA, the issue that was under consideration, is the focus from the link directly to the calendar and does not stop at date. I had a log with SR with them which only happens with NVDA and not JAWS. It is being worked on in the interim. In general, Oracle does their fixes on top. Most of the things work in JAWS. They should work in NVDA and they work on these issues with NVDA. SPEAKER: This is Shaun. Is anybody at the state board testing in LSX X (?), voiceover. Is anybody testing in voiceover or Mac Os environment at all? SPEAKER: This is Padma. I did not test it but I ran into some issues and I did research and found testing done on various things, and I provide that to Oracle to prove this is a violation. We had a lot of back and forth to prove to get them to accept this as an issue, and they should fix. Otherwise, they will blame it on specific assistive technology and processes. SPEAKER: I'm not saying you are not. I'm just asking ? what Jack was getting at. We have a very diverse portfolio of software and hardware at the college. It used to be everyone was windows, but now it is Windows, mac, chrome book, there is a lot more variety than when I started as a student. I am 37. I am just asking because... we are requiring the state board for this to be used for students, and we have to make sure we are in good faith making sure that is dealt with. We had to keep pointing to vendors that, no, you do not need to determine what we can use for this product. No, you cannot blame it on specific IT products. That is why I ask. I'm running into more ? there is more niche issues than I thought. So, that's why I was asking. Thank you! SPEAKER: I think Oracle when they do their part, they are supposed to test on these different items. We do proactive testing, but we cannot get to how the application is used. We cannot get to test. As the issues come, (Away from mic) NVDA and JAWS, and to browsers, chrome and Firefox. CHRISTOPHER SORAN: This is Christopher again. We have to make sure the code is standards compliant. Any issues are up to standards compliant, they should work on all the different ATs. SPEAKER: This is Raymona and I would like to remind people things are not compliant unless they run on all platforms according to WC3. And according to what we were supposed to do for accessibility throughout the colleges, things are supposed to be deemed accessible before we implement them. So, I realize Oracle is huge. This is a process. But we need to be aware if it is not compliant, it is more than just a niche software issue, we are in compliant with whatever issues are. On behalf of people with disabilities, I am a person with disability, I will call it out every time. Thank you! SPEAKER: Thanks for that. Oracle is supposed to ? when they released the software, it is not compliant. Here and there on the pages, somewhere, it is not working and we need to point out. SPEAKER: As Zach says, if we have a guideline for what technologies work on one page, the user needs to know that. So, you know, having some type of place to get that or have that be a living document somewhere where those of us in the know would know it was there, then that helps me to direct the folks that, you know, either work under me, or if I have any students that have an occasion to do that kind of thing. Otherwise, I am not going to know. Then I am just going to direct the person file a ticket, you know, etc. Sometimes we can figure out how to do an interim fix or something that works. Which is relieving when that happens, let me tell you. SANDY MAIN: This is ? sorry. SPEAKER: Again, the frequent and FYI, or a wiki or something. SANDY MAIN: This is Sandy at the state board. We have all of our items listed on our accessibility webpage. I will make sure we posted there. My understanding that the only pages so far, I am sorry, I'm on the wrong slide here. The time interface where we are actually showing a difference. I will make sure it is posted on our accessibility webpage. I am not sure of any more that are out there but I know what you are asking for. We will need to find a better way to communicate this information out there. At a minimum, I will make sure the accessibility webpage is updated to show those ? these type of situations. SPEAKER: This is Padma. This particular issue is very interesting. It happens on top of pages and does not happen on top of other pages. It is a bug. They have logged the bug. Now we are working on fixing them. That is common in this scenario, not throughout the entire application. SANDY MAIN: This is Sandy at state board. This is the overview of some of the open SRs or service request with Oracle, or tickets, we have posted all of them to the ctcLink Accessibility webpage. We update that once a month. Prior to the forum. That is where you can get most information, or the quickest or most recent information on open issues that we have. We do have a link on that page, or on the forum page by page for individual to ask for topics to be discussed at the forum and we did not receive any this past month. So, I will turn it over to you, Monica, if you want to... If you had anything you wanted to add to this. We have covered everything on our side. MONICA OLSSON: Thanks, Sandy. This is Monica from the state board. I was putting something in the chat around testing with voice control AT and what I believe to be true around what we are, or not able to do internally. The other comment I want to share is... I am in discussion with my supervisor, Carly Schaffner (?) who is one of the W directors at the state board around the possibility of recruiting and hiring a full-time web accessibility specialists, and tester position. This has been in conversation for a while now. We saw (Indiscernible) and put on job description, and not have a timeline that I can share with people right now. I do want to share that these conversations have been exciting, and hopeful, and that I've been receiving support to pursue this. And that might help us expand what we are able to do, and how we are able to do testing internally. As I have more updates around that, I will bring it to this group or the e-list once Sandy and I get that up and running. I see that, oh, Chris added to the chat in response to Vicki's comment. Chris, I can hand it over to you if you want to share your comment and I can close us out, unless we have further community questions or discussion. CHRISTOPHER SORAN: Sure. This is Christopher again. We do not have Dragon naturally speaking as part of our internal process. Our job is to make sure the code is compliant and it should work for all ITS. JOSH GIHA: If I could elaborate ? this is Josh from the state board. When we are looking at Dragon Naturally Speaking, what drives that software is making sure the labels are correct. If we are looking at the code behind on the page, and making sure the labels are matching the visible labels on the page, they should align. One of the standards that we look at when we are making sure that the code matches accessibility standards, and guidelines. That way it will be usable for all technologies. SPEAKER: This is Shaun and I appreciate the honesty, as a disabled person and uses AT my whole life and does the technology from our office, you can be compliant or co-compliant and still have issues. You have to test the weird accommodations, and weird set ups. I expect things to work a lot of the time, they do not. By human error, or student error, or how things interact. I want to point out the systems we are developing are constantly changing. Of course, ctcLink is changing. Things like Windows browsers, office products, security and other policies, they go in effect on our computers that we use every day. I want to make sure people are aware ? the consensus in chat is we are not concerned that SBCTC is not code compliant, you have to test a lot of these weird predicaments. AT is a bit weird in itself, and you have to monkey with it. I want to clarify ? do not think anyone, myself included, was attacking the co-compliance part. You just have to test things. Thank you. JOSH GIHA: This is Josh. I completely agree with that. If you run into these weird cases, by all means let us know and we will try to replicate that and put together what AT you are using to run across that issue. PeopleSoft is a huge product. We are aware there are these weird edge cases that happen when sometimes a browser has an update, that conflicts with ? we do not see in another browser. We are aware there are these weird edge cases. If you cross them, please let us know and we will try to replicate them and get whatever software we need to replicate that and bring it to the attention of Oracle. Or fix it ourselves if it is a custom code. SPEAKER: This is Padma. Thank you, Shaun. I saw something that works in browser mode does not work in ? element does not show the label, it shows on label. When I vendor test, we look at different ways of accessing that page. Of the messages pop up, and available focus which makes it very difficult for using the page. So, we do our best. (Laughs) To test various ways applications can be accessed. We really need your support on this. You are the users, and we would really like to get to make sure it works well for all of you. So please, help us. And log the tickets if you find anything. Thanks. SPEAKER: This is Zach I want to make sure I say a couple of things. First, I am concerned about compliance to higher standards, first and foremost, and I agree we need to test all the edge cases. CtcLink has not made it to the basic level of compliance. In my advocacy to SBCTC over the years, I have been focused on making sure it meets the standards in hopes that assistive technology will be more... coming into line with the standards on the other side. We have two things coming together. We have ctcLink coming up to meet the standards, and in some cases, assistive technology needs to better adhere to the standards. I want to say I asked my earlier question specifically because there has been cases, and I'm thinking of one that is going to take us down another rabbit hole. There has been cases where messaging like this has not made it down to the colleges. So, I think it's very important if you know something, I think we need to be very sure we are documenting what works or what does not, if something works with JAWS ? I think SBCTC should think long and hard about how that messaging is going to work, and maybe you do not message that to the colleges, and you just rely on people being aware that NVDA sticks to the standards more, and JAWS does not, but we recommend you use JAWS with the report time future, and that is not being ? it is now, it sounds like, I want to make sure we are having a sane discussion about what they are documenting. There has been cases where documentation, for example, a while ago... the messaging was all screen reader users need to use report time to enter their timesheets. The enter time interface is not accessible. Somewhere along the line, that got fixed and the messaging change. I did not find out about that at the college and I have been using the report time feature as a screenreader user. It seems that enter time has been accessible. I just want SBCTC to make sure they are keeping up-to-date on the messaging around these kind of best practices. MONICA OLSSON: Thank you, Zach. This is Monica. I appreciate these comments and this discussion. I am thinking, Sandy, and Chris, perhaps part of my role in responding to this need, and improving communication to the colleges, I am saying this during the meeting on record. I will reach out to your team and ask to have a conversation around how my position and role can help support documenting these important observations, and making sure that in addition to posting on our public webpage that it is communicate it in multiple ways to the college so people are learning about it, not just at these open forums once a month or inside Cado which is a select group of people, it does not represent everyone that needs to know this information. I am happy to volunteer myself as that communication liaison and help improve to get this communication to the people in real time with that, I will hand it over to Brian who has had his hand raised for a little bit. SPEAKER: Hi, everyone, this is Bryan. If someone experiences something with ctcLink, printer service, you know, I think we all understand the environment is really difficult to uncover everything I want to remind everyone that we do not want to put the burden of ctcLink on the user. You have seen that any accessible system like ctcLink is burdensome, it's self. So, asking the user to do additional work, you know, the burden should be on Oracle, and the institutions that uses ctcLink. So, I'm really excited that there is a possible position for a Web facility tester. It would encourage the state board to use third-party vendors like global access, or the vendor mentioned, but we do not want to place the burden onto the user. I just want to remind everyone about that. SPEAKER: This is Raymona from Bellevue. This comment is stemming from the management perspective, not the management perspective ? trying to figure out how to say it. I understand where you are coming from, and I understand that is a valuable place, that being said, and in part to our constituents, especially students, that... if you have something you are fighting for, that is ? you will get further if you are pushing the issue. Right? I can only do as much as my students tell me their stuff is important. So, I need their buy-in. For them to say that's your problem, take it to Oracle, Oracle is huge. We will get trapped in that. The power that we have is the emotional with our constituency. So... MONICA OLSSON: Thanks, and thank you Bryan for your comment earlier. I think you reminded us of this last open forum as well. I want to reiterate this is on the state board's radar of how to improve our proactive approach to ctcLink Accessibility, and I know that Chris and his team are advocating really hard with Oracle folks, and that is not always an easy game. So, I do really want to recognize the advocacy and the work that is being done by our team members here at the agency. With Oracle. There is always room for improvement. So, I appreciate you bringing that reminder back to us. It is something that we need to keep talking about. And responding to. We only have a couple more minutes before I need to close out, but Vickie put an important question in the chat. I need some help answering. I know I think the answer is yes. Vickie said: is there a point of contact at each individual college for ctcLink after they go live? So, Sandy, could you help answer that question, please? SANDY MAIN: Yes. This is sandy with the state board. Every college has a primary contact for ctcLink. They refer to the project managers. I believe that information is posted on our ctcLink, excuse me, on the state board website. Seems like all my life is ctcLink. It is on the state board website. I will get the link to Monica, so she can send that information out. It is there. You have to kind of search for it. Yes, there is a primary contact for each college regarding ctcLink. MONICA OLSSON: Thanks, Sandy. This is Monica. Vickie, does that answer your question? You can just give a thumbs up if you are muted. SPEAKER: Yes. This would be a good way to disseminate that information if those people were involved in this information that was talked about today. MONICA OLSSON: OK. Once Sandy gets the link to me, I will share that on the normal ListServ I have access to right now, including the new ctcLink Accessibility ListServ although we have to build our subscription for people to get that messaging, most of you in the room today are on one or more ListServ's I posted you regularly fill to I believe I can get that information to everyone. Thank you for your attendance and discussion. I think we had some great discussion. This is hard work and can be frustrating work. Thank you Sandy, Chris, and your team for your leadership and advocacy in this area. Sandy, could you remind us of a date and time for next month's meeting? SANDY MAIN: Yes, Monica, if I could navigate the screen. Our next meeting is April 12, 11 AM to noon. I cannot remember how the saying goes. Same back channel. We will post the meeting screen slide deck ? sorry, usually the week before the next meeting. I realize, I had paused my screen for a second full there it is. April 2, sorry, April 12. MONICA OLSSON: That's fine! You got it. April 12, 11 AM to noon, the second Tuesday of each month, there are multiple ways y'all can submit questions or comments form the meaningful, there is a submissions form on the ctcLink Accessibility page. We are co-monitoring the ctcLink Accessibility e-List information in the chat, with that I will stop recording and say goodbye to everyone. Goodbye! Live captioning by Ai-Media