June ctcLink Accessibility Open Forum Live Captioning by Ai-Media MONICA OLSSON: Good morning everyone, this is Monica from the state board. Welcome to our June 2022 accessibility open form. We took May off so were back at it today. I am pausing my introduction because I am reminding myself now that I need to start recording such a small moment. Welcome everyone to the June ctcLink Accessibility Open Forum my name is Monica Olsson from the state for denying the policy associate. On the screen you should see The agenda topics for today. We will talk a little bit about service desk tickets and review from what we discussed back in April. We did take many of the open forum series and I have a few updates for you in terms of hiring and training around a new accessibility in the recent training I delivered with colleagues internally at the agency and time for college sharing. Before I handed over to my state board colleagues to introduce themselves and get us started on today's agenda. A few housekeeping items, this session is being recorded as all sessions are and after the recording is finished, I worked to get these recordings captioned and then we posted them on the accessibility webpage. If there is something you want to go rewatch or listen again, or if someone has missed the opportunity to attend but wants to have access to the recordings, they are publicly available on the website. We do have a professional, life cart closed caption or so if you would like to use captions to follow along, please press the Sisi button at the bottom of your screen. If you don't see the button, look for the word more with three dots above it and you should see an option in the menu that says show live transcript. I think I have covered the majority of the housekeeping items. Welcome. So with that I will hand it over to Sandy and then Chris. Sandy? SPEAKER: Good morning this is Sandy main director of vocation services at the state board. I am going to apologize now, my desktop has decided to revolt since yesterday when I changed my password and so nothing is functioning the way as expected and it randomly likes to do things. So I am going to, again thanks everybody for joining and thank you for the grace of letting us cancel May. As you know, most of you know we went live with the last few colleges and to ctcLink and it was a little bit of crazy at the moment and... Right after we went live and trying to get all the things connected and moving so it was much appreciated to give us a break to focus on that during the month of May. We should be good moving forward, no more deployments. Thank goodness (Laughs). Wow what a lift. I will turn it over to Christopher who do 99% of the work on accessibility... I will turn it over to you and try and get my Screen back to the way it is supposed to be. CHRISTOPHER SORAN: Good morning everybody on application support manager Christopher. Let's talk about all the service desk tickets we got. We have a number of service tickets open with Oracle. Service requests. At the end of the slide is the full listing of all the open service request but what we have on this page is everything that has changed since the last meeting. Some of them are still pending fixes from the Oracle development team or coming into future image that we will be implementing later this year or next year depending on how far out, sometimes it depends on how Oracle pushes out the bug fixes. The first one here nonetheless, the switch control, these are checkboxes, and have multiple labels. We have identified that as an issue and it is not compliant so we have an SR and we've had a lot of back-and-forth with Oracle on this one whether they agree that it is compliant with WCAG or not. We had lots of back-and-forth with them and they said they are working, working with one of the vice president and trying to address it. The design change. He said he would schedule a meeting with us to discuss the plans on the design change. It is one of those ones where I wouldn't take no for an answer and (Laughs) Keep pushing. So that is progress. Initially we got a no on that. They said it was compliant. That is good. Another tools related one, so the box drop down when you click to pull a drop-down it has a blank row at the top, so that one needs to be resolved as well. And it is not ordering them from top to bottom in the list so Oracle development is coming out with a solution and the aim is to get it out in 8.6. So we are still waiting for them to deliver that. On the enter time page, when you go to choose any of the options on the page, it does refresh and doesn't announce the page refresh in the screenreader like it should. You can still read through the page and access information but we need to notify that the refresh happens. They are working on developing a fix right now and we are hoping to get that, hoping to deliver that to us in (Indiscernible) 43, image 43. PUM, people update manager. So these are the other thing we are tracking all the other as ours and all the things we have open with Oracle and see where they are at with those. We are in waiting mode for some of those development fixes to come. When we can implement and testament future images. This is everything that has changed since the last time we met. Not everything on this slide, MONICA OLSSON: Are there any questions from the audience today around the status of the tickets that Chris just went over? This was a little bit of a review of what we went over in April, we skipped may and wanted to make sure we are on the same page going back today. SPEAKER: This slide deck has been posted to the forum webpage and when you go through the slide deck, the list of outstanding, the other items that have not been changed since the last time will be available at the end of the slide deck. They are still out there, listed there and the list is also included maybe without a lot of detail, it is listed on the CTC link, I believe it is the form webpage as well. You don't have to dive down into the (Indiscernible) is listed as items we are working on with Oracle. A reminder for everybody. MONICA OLSSON: In the chat hyperlink to the webpage that has the slide deck for today's presentation in case anyone wants to open and download that on their own computer. SPEAKER: This is Sandy I think you can go ahead. I don't have a site for that. MONICA OLSSON: Just a second of got something happening on my own computer. I guess it is desktop chaos. Alright, hi everyone it's Monica again at the state board. I have a few updates I would like to share with you. One of my most exciting updates is that we have posted live a new accessibility position here at the state board, a full-time web accessibility specialist and quality assurance tester role. This role will be located in the education division at the state board reporting to me as a policy associate for accessibility but will definitely have some responsibility in their portfolio to collaborate with Chris and his team on some ctcLink accessibility work there. That position is live right now. The closing date has been shifted back a little bit so it is now closing on 24 June. And that is very exciting. It has been a conversation I started having a year ago when I was hired within my policy associate role with Carly who is the deputy director of education and is my direct supervisor. We've had conversations of what that would look like, with Sandy, what the needs are around the position and role and responsibilities and how we would collaborate through the two divisions. We are on our way to finding our new person. I have shared the job posting and all of the E list in disability and accessibility communities that I have access to. For free if it has crossed your desk to share it out and if you have questions about the position, you are more than welcome to contact me and I will do my best to answer. That is update number one. Update number two is a training update I would like to share, and it is really an FYI. In May on GAD, global accessibility awareness day, I collaborated with a few colleagues (Unknown name) was on the call today and Marilyn and another developer at our agency, this is web accessibility 101 and was presented to about 20 employees and our primary audience where website content managers and editors or people who are living in code land and doing coding. So we talked a little bit about policy requirements. We introduced WCAG and standards and we provided a demonstration. And we went through how to fix accessibility violations. I was pleased we had 20 people in attendance and received some good feedback in terms of what worked well and was helpful to the audience and what we can do in the future to make it better and more relevant for the different types of audience members we have. There are some people who were relatively brand-new to accessibility and some more seasoned individuals were some of the content I am sure was more review than introduction to any skill. I'm glad we pulled that off so that is my second update. My third update is you may recall from previous meetings that I mentioned I had been working on a little guide around how to submit ctcLink related tickets and some of the conversations we've had as a group around accessibility concerns as it relates to solar winds our ticketing platform. People who are authorized ticket submitters and also users of assistive technology may encounter barriers to many tickets. My guide was to provide information on alternative ways to submit that information and to include a list of information that is helpful for us here at the agency when your ticket is specifically concerning accessibility or disability access issues. The guide is complete and I had a meeting with Sandy and Jonathan yesterday to make sure we had the green light and so I'm going to put a link in the chart now to the Google document where the information lives and my hope is that in the near future Sandy, I will be able to get the information posted on our webpage so that you don't have to rely on a Google document. I will put the link in the chat now. As I am working on that, my fourth update is referencing Krista's mention of a terms and definitions document. Back in April when we had our last meeting, a few audience members said these conversations are great and I'm leaning into them and feeling included and I don't live in ctcLink everyday so some of the acronyms you might be using from meeting to meeting like PUM don't always make sense to me or I forget what they mean in between meetings. Honestly, we are grateful for the feedback and it makes total sense. When you're using the terms everyday, you forget they might not be living in other people's brains as well. Thank you to Chris who sat down and started a document with terms and definitions for us and Chris if you could help me, I actually, maybe I can get that in the chat as well. We have the document live available now on our accessibility webpage and it should open or download as a Word document so I will put it in the chat as well. That is for you all to read whenever you want. The final thing I will say about that is if there are other things that are said that don't make sense to you, if you have questions about an acronym or a term or word that you hear during these open forums or in other meetings honestly that you are attending around ctcLink, you are more than welcome to let us know and we will treat this as a living breathing document and add information to the best of our ability to keep everyone on the same page. Those are my updates. And now I will work on the links. CHRISTOPHER SORAN: I posted the link to the definitions in the chat so feel free to check it out and let me know if there are any other definitions you want to add. MONICA OLSSON: This is Monica and now I am posting a link to the Google document with information around ticket submission and accessibility tickets. As folks click on the links and do the (Indiscernible) sources, do feel free to ask me questions or let me know if you have comments or concerns. I am just seeing your Tuesday Tech Problems in the chat. I'm definitely having those this morning, nothing has been working. I see a few people have clicked and navigated to the Google document, are there any questions or comments at this time? Around that or anything else I have shared. OK, if you think of something feel free to reach out to me directly or put a question in the chat. But I think we can move on. SPEAKER: This is Sandy, the previous slide that I was sharing was just what is on our accessibility webpage. We added the glossary of terms and it does have all the items we are working with Oracle and our next meeting is July 12. I will advance to the side to show that we do have it marked as the end of the presentation but after that at the very end you can see the details on where we are with all the service desk ticket to Solar Winds and mostly there is a one-to-one relationship but also the Oracle service request. The details are at the bottom of the slide deck and you can go through each one. We do one that is by Pillar and then another general one. That is really all I have but I will make sure this gets posted to the webpage. I didn't have anything else Monica. MONICA OLSSON: Thank you, this is Monica. So in the guide you will see there is a series of email addresses that were created and assigned to different folks at the state board so that is a different way for authorized tickets to share their information in lieu of using Solar Winds and towards the end of the document, there is a list explaining pieces of information that are helpful for us when the ticket is specified as an accessibility or disability barrier and allows us to try to create the issue and tested internally and document it with Oracle and advocate with Oracle directly that there is a problem that needs attention. And that was all I had to share as well so this might be a short and sweet edition of our open form and I want to give our audience another opportunity to share questions or comments at this time. Yes Sean please go ahead. SPEAKER: A quick question since I am not technically a designated submitter at this time, is it OK to share the documents with for example our coordinator? Would that be acceptable? I don't want to share something that is not to be shared out so I want to make sure. MONICA OLSSON: Thank you that is a good question. Yes I think this information is not secret it is very shareable so if you work with your ctcLink project manager at your college and that is the authorized ticket submitter or your IT coordinator is, this information would be useful to them for sure. Any other questions or comments? Thank you everyone for being here and joining us this morning. Well I'm excited that hopefully in August, at the August or September edition of our open form we might have a new staff member to introduce to you. So that will be an exciting moment for me. And I saw the screen disappeared but our next meeting will be the second Tuesday in July, same blank, same time. As a reminder, you are more than welcome to reach out to us by email or using the online submission form at the ctcLink accessibility webpage if you have questions or comments or topics that you would like to see addressed in this open forum. We would like to hear from you about that. And work that into our presentation materials. Chris, Sandy, Josh, do you all have any additional things you want to say or share before we say goodbye? CHRISTOPHER SORAN: Just thanks everyone for coming. SPEAKER: This is Josh from SP CTC, thanks everyone for coming and I look forward to working with the new tester and ironing out even our application and onboarding process. Because we are finding some holes in that that need to be filled so... Exciting stuff. MONICA OLSSON: Absolutely, agreed. Well thank you it's a short sweet edition we will see you back here in July. Alright, goodbye. Live Captioning by Ai-Media