Student Services Resources for College Staff

Consumer Protection (Title IV) Student Complaint Process

The federal Higher Education Act prohibits colleges from misrepresenting educational programs, financial charges or employability of its graduates. SBCTC handles the complaint review process for Washington state public community and technical college students.

• For students: To submit a complaint, please create an account though the SBCTC Consumer Protection Title IV Student Complaint Portal
• For colleges: Official notification statement for use in student publications and college websites

Reference Documents

• 2021 HHS Poverty Guidelines (100% and 200%)
• 2019-20 Needy Waiver Income Thresholds
• 2019 HHS Poverty Guidelines (100% and 200%)
• 2018-19 Needy Waiver Income Thresholds
• 2019-20 State Support of Higher Education Students ( See College Website and Publications Requirements: State Support Letter for usage and publication guidelines)
• 2017-18 Needy Waiver Income Thresholds
• 2015-16 Worker Retraining Income Guidelines, 175% Income Cut-Off
• 2014-15 Worker Retraining Income Guidelines, 175% Income Cut-Off
• 2016-17 Needy Waiver Income Thresholds
• 2015-16 Needy Waiver Income Thresholds
• 2016-17 WFAA Student Budgets
• 2015-16 WFAA Student Budgets
• Tuition Waiver Calculations 2015-16
• 2014 Retention Memo — CT0401.037 — Registration/Enrollment Form
• Student Transfer Rights and Responsibilities
• Guidelines for Permissible Use of Services and Activity (S&A) Fees