ctcLink Learning Opportunities & Support Roundup: June 4, 2025

To plan further ahead or find the latest learning opportunities, as well as notices of cancellation or schedule changes, see the complete calendar at the ctcLink Training & Learning Opportunities Registration page or on the SBCTC meetings and events calendar (apply filters).  

 

Learn about how to register, badging opportunities, and more at the Professional & Personal Development Workshops page.

Registering for the workshops is easy!

1. Visit the SBCTC meetings and events calendar
2. Filter by "CTC Professional Development » Personal & Professional Development Suite"
3. Click "Sign up" button to enroll

 

Data Summit 2025: Save the Date!

Monday, Aug. 4, 2025, Yakima Valley College

Planning for Data Summit 2025 is now underway

The DataLink Steering Committee, IT Commission, Research & Planning Commission, and the ctcLink College Collaboration Group are teaming up to plan another informative event discussing all things data. The agenda is under development but will include:

• Hands-on work with the data
• Deep dives on hot topics
• Breakout session by theme
• Opportunities for collaboration
• Information on what’s coming down the road

We want to hear from you

Submit your ideas: Data Summit 2025 Ideas form

If you have any ideas on topics you would like to learn more about, topics you would like to present, or information you would like to share, please complete submit the form.

Your Input Needed for the Next ctcLink Process Alignment: Due June 9

The Process Alignment Workgroup (PAW) has reached a major milestone with the Travel & Expense process and is getting ready to move forward with the next topic, but not without your input!

This college-driven effort, empowered by WACTC presidents and chancellors and supported by SBCTC, seeks your ideas for the next ctcLink process alignment focus area.

What Should Be Aligned Next?

Which business process do YOU think could benefit from systemwide alignment?

Is there something you do on a daily, weekly, or monthly basis that makes you think, “There HAS to be a better way to do this! How could we ALL do it better?”

Complete the Process Alignment Nomination Form to share your recommendation by no later than Monday, June 9, 5 p.m.

Thank you for taking the time to share your ideas for making a better system. Your voice matters!

What Is Process Alignment?

Process alignment involves creating common, agreed-upon business processes that align with our system's goals and strategies. It ensures that ctcLink system processes are consistent and efficient. 

• Process Alignment Workgroup (PAW) Project 
• Process Alignment Task Forces

Travel & Expense Process Alignment Task Force Releases its Recommendations

Process Alignment: College-Driven | Agency-Supported | Leadership-Endorsed

The Travel & Expense (T&E) Task Force—the first PAW pilot— completed its review of all related modules and presented its recommendations for process alignment during the May 14 ctcLink College Collaboration Group Meeting.

Designated Travel Administrators and subject matter experts (SMEs) across the college system attended to hear about the Task Force findings, understand the recommended changes in business practices, global configuration, and desired enhancements.

There are a couple of items to be settled, but the Task Force and PAW are moving ahead.

Jason Hetterle, PAW Team Lead, Director of Technology & Enterprise Solutions at Wenatchee Valley College, acknowledged the instrumental efforts of the Travel & Expense Task Force Members and the Process Alignment Workgroup.

Lia Homeister, Travel & Expense PAW Task force Lead (Director of Institutional Research & Effectiveness and ctcLink College Leader at Renton Technical College), and Miranda Brown, Travel & Accounts Payable Specialist at Skagit Valley College, presented findings and recommendations.

See more details

• Travel & Expense Process Alignment Task Force Final Recommendations Presentation
• Travel and Expense Process Step Checklist with Task Force Recommendations
• Travel & Expense Process Alignment Dashboard

Next Steps

Now that the T&E Task Force has completed its task, ctcLink College Leaders and travel admins are asked to take the findings and recommendations back to their colleges for review. The SBCTC support teams will begin work to establish a test environment for colleges to kick the tires.

To support long-term success, PAW and SBCTC ctcLink Support will offer resources designed to help colleges adapt smoothly to new processes and configurations, including:

• Customized training materials
• Targeted implementation support
• Collaborative working sessions

Contact

Please reach out if you have any questions or concerns about the Process Alignment Workgroup activities:

• Lia Homeister, Travel & Expense PAW Task Force Lead, Director of Institutional Research & Effectiveness, ctcLink College Leader, Renton Technical College
• Jason Hetterle, PAW Team Lead, Director of Technology & Enterprise Solutions, Wenatchee Valley College

Enhancement Request Updates

As of May 27, 2025

• 312 Enhancement Requests Submitted 
• 256 Enhancements (82%): 221 Deployed, 35 Canceled
  • Enhancement Requests (ERs) are canceled if they are no longer needed or if they pertain to local configuration rather than system-wide implementation.
• In-Flight – 20
  • 14 in defining requirements, 4 in design and development, and 2 in testing
• Next Up – 17
• Future Work – 19

How to Check the Status of an Enhancement Request

The ctcLink Customer Services Teams have documented all Enhancement Request (ER) forms submitted.

The ctcLink Enhancement Request Status lists are updated the first and third Wednesday of each month to align with the ctcLink Working Group calendar.

You can see where each Enhancement Request is in the governance review process, approval status, and/or any other actions taken in a couple of different views.

High-Level Summary At-a-Glance

The Full Enhancement Request List is sorted by status.

OAAP Terms Logic Change

Improved term logic for OAAP Terms Setup will launch the evening of Monday, June 9.

Overview of Changes

In OAAP Terms Setup, college staff select which terms they want to display to applicants. The terms available to select from will now include terms with a start date within the past 6 months prior to the system date, as well as terms with a future start date within the next two years from the system date. Using today’s date as an example (6/4/2025), college staff will be able to select from a list of terms that have a start date between 12/4/2024 and 6/4/2027.

Please note that there have been no functional changes to the overall OAAP Terms Setup functionality with this logic change. College staff will continue to manage their OAAP Terms Setup to add or remove terms that display to applicants. The improved logic change will allow colleges to keep a current term open for students to apply to throughout the entire duration of the term if applicable to their local business process.

Revised Quick Reference Guide

In preparation for this change, the OAAP Terms Setup QRG describing the new logic and steps to manage OAAP Term Setup page has been updated.

Reach out to CS Support if you have any questions.

User Acceptance Kickoff: Adding Custom Self-Service Questions in Campus Solutions (ER 232)

Join us for an important user acceptance testing (UAT) activity June 25 to July 11, 2025.

UAT activities earlier this year gave us feedback that identified opportunities for improving the solution design to support the unique needs of all programs and areas that serve students and rely on this data, while remaining aligned with the original requirements of ER 232. We are excited to share that the updated solution is ready for colleges to test.

ER 232 UAT Kickoff

Wednesday, June 25, 2025, 2 – 3:30 p.m., Join Session

During UAT, users will:

• View a new Service Indicator as a student
• Submit questionnaire responses as a student
• Submit questionnaire responses as a staff member on behalf of a student
• Run queries as part of UAT (optional)

Users will review the upcoming enhancement and test functionality to confirm these changes are working as intended. ER 232 will be implemented in production pending the outcome of testing.

Note: The presentation portion of the session will be recorded and distributed so users can continue their testing post-kickoff. UAT activities will end on July 11, 2025 and any concerns or issues found need to be reported to SBCTC by submitting a service desk ticket by that date.

Enhancement Request Details

ER 232 - (FYI) Adding Custom Self-Service Questions in Campus Solutions: A custom solution to collect information from students to meet state and federal reporting requirements, as well as for institutional research and college student outreach needs.

Tester Information Needed

ctcLink College Leaders have been requested to email the list of names and emails of users who would like to participate in UAT to Sarah Whetzel, ctcLink Test Coordinator, by Friday, June 13.

The college users participating in this UAT should include users who support Student Self-Service. To test the changes:

Each college will be provided with two shared test accounts to use for testing (one staff test account and one student test account). The login information will be provided after the kickoff session.

If your college is interested in running queries as part of this UAT, please provide the names of up to two users you would like for us to unlock in the testing environment. We will not be making changes to the users’ level of security access for UAT purposes, so the individual(s) must already have access to run queries in production. To specifically view the new queries developed to support this ER, the following query security roles are needed:

• ZD_DS_QUERY_VIEWER
• ZD_DS_QRY_ADMISSIONS
• ZD_DS_QRY_STUDENT_RECORDS
• ZD_DS_QRY_CAMPUS_COMMUNITY

Out of Scope

During this UAT, users will not be logging into the ctcLink PQA environment with their EMPLID except for the individual(s) designated by your college to run queries; Users will be provided with college test login instructions after the kick-off session.

Contact Sarah Whetzel, ctcLink Test Coordinator, if you have questions.

CS Core Support Updates

Campus Solutions (CS) Core Pillar Support Web Page

Visit the newly revised Campus Solutions (CS) Core pillar support web page at ctcLink Support for all things CS Core-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

Action Reasons, Action Dates, and Adjustment Calendars.  Oh My. 

To initiate a refund to a student, you do not need to adjust the Action Date

Refunds are controlled by your Adjustment Calendar, which lives in Student Financials and is maintained by your Business Office.  From the student records side, we prompt refunds by using an Enrollment Action Reason that is configured to communicate to the Adjustment Calendar. 

• On the records side, an Enrollment Action Reason records the reason for that enrollment action (drop, add, swap, change grade, etc.).  That is all it is and that is all it does.
• You can have Enrollment Action Reasons for ANY enrollment action: enrollment (manual add, swap, drop), grade-related (add, change, remove), normal maintenance, and even waitlist-related (drop from, change position).  Submit a ticket and the CS Core Support team will configure these for you as needed.
• In the Student Financials module, the Adjustment Calendar is the schedule that determines if, and how much, of a refund will be issued. 
• When you drop a student, unless you select a different action reason, the system will apply the default Action Reason, SDRP.
• The only time you need to select a different action reason is if the drop should NOT follow the normal refund policy.  For example, if the student petitions and is approved for 100% refund based on unusual circumstances (e.g. medical hardship, called to active duty).   Here, you would select and apply an action reason appropriate to the situation and appropriate refund. 
• Keep in mind that the Enrollment Action Reason must be defined in the Adjustment Calendar.  The Adjustment Calendar will not respond to an Enrolment Action Reason it doesn’t “know.” 
• If you find yourself changing the Action Date to generate the correct refund, it means that your Adjustment Calendar needs to be updated.  Don’t create bad data to generate refunds!  Work with your Business Office to update your Adjustment Calendar so that you can generate refunds correctly.

Then when would you use Action Dates? 

Two common examples are:

• If the Census Date has passed and you are retroactively enrolling a student into a class and that enrollment should count for FTE, you would use an Action Date that is prior to the Census Date. 
• If the Last Day to Drop without a W has passed but a W grade is not appropriate, you would enter an Action Date that is prior to the defined Withdraw without Penalty date (this is usually the Census Date).
• Before you “backdate” an enrollment transaction, consider all the effects and make sure that the backdating is consistent with policy (specifically Chapter 5, Section 50 Special Registration Provisions) and has the intended impacts to transcript, FTE and Financial Aid.

Opting Out

You may occasionally have a student who requests to stop receiving communications from your college. PeopleSoft currently does not have delivered functionality that allows students to opt out of 3C communications automatically. For this reason, we created the SOO service indicator. Your college can use this service indicator to identify students who no longer want to receive communications from your college.

Using the SOO service indicator means that the student's email address can remain in the system. This is good because:

• There are often communications that the student will need to receive whether they like it or not – like financial and student financial communications.
• While the student may not want to receive communications from your college, they may want to receive communications from other colleges. This is why SOO is not copied across institutions like other "global" service indicators.

Some caveats

For SOO to work as expected (meaning, the student does not receive communications from your college), the population selection query that you're using to assign those communications must contain criteria that exclude students with your college's SOO service indicator. Work with your local query developer to identify queries that have this criterion and to update existing queries to include this criterion.

System-generated notifications (e.g. OAAP notifications, emails sent with "Notify All" or similar functionality) do not factor in whether a student has an SOO service indicator. Students will continue to receive these notifications if they have an email address on file.

2026 CS Core Work Sessions Need You!

CS Core is starting to plan for 2026. We want to offer more sessions like the one Bates Technical College did recently on Student Alert. To do that, we need you!

We want colleges to have opportunities to learn not only from us but also from each other. We think it’s important for colleges to showcase significant projects and to be acknowledged and recognized for their hard work.

Consider what projects and initiatives your campus is currently working on that could be a good presentation in the coming year. What’s also fair game? Nominate anything you hear your colleagues are working on that you want to know about!

Send information about what you’d like to contribute (or voluntold) to Michelle Kuwasaki, Campus Solutions Functional Analyst. If you have a preferred presentation month in mind, let her know!

Graduation Season

• On the Student Program/Plan, you must effective-date COMP (completion) rows the last day of the student’s graduation term. This supports your NSC reporting.
• When your graduation credential evaluators COMP a student who has future term-activation, they will receive a warning. If your campus does not have a local business process for managing these term activations, consider adopting one.
• For most colleges, term activation for Summer AND Fall has long since occurred. This means you will have students term activated to plan stacks that may have been viable at the time of term activation but have since been COMPed or DISCed. You need to manage those stacks manually! We’ve said it before and often: Running QCS_SR_TERM_ACT_INACTIVESTACK and fixing the returned plan stacks will prevent future tuition calculation issues, NSC reporting errors, and various QARS and reporting-related errors.
• You can greatly reduce the number of students activated for terms beyond completion by using a Global Exclusion Rule to ignore students with an expected graduation term earlier than the activation term when running Batch Term Activations (see the 1/5/2023 Work Session on Batch Term Activation for more details).
• We also want to bring this to your attention! We've noticed degree completions recorded in future terms. Some of these may be accurate but others, well, it’s worth a peek. We encourage you to run QCS_SR_DEGREE_BY_TERM, using parameters of 2253 and 9999.

CS Core Learning Opportunities

Running Start Series

SBCTC Dual Credit presents monthly virtual sessions for college Running Start staff. Each session includes SBCTC/OSPI updates and time for Running Start college staff to come together and connect. Participants cover a wide range of topics, including Campus Solutions - Student Financials.

The presentation portion is recorded and posted to the SBCTC Dual Credit YouTube playlist.

Feel free to contact Stephanie Rock, SBCTC Student Services & K12 Alignment Policy Associate, with any questions.

CS Core Training

CS Core Trainings, a valuable learning opportunity, are held on the third Wednesday of every month from 8:30 a.m. to 10 a.m. The dates may change, and notifications will be sent in advance. The CS Core training alternates between refreshers and different process approaches. We highly value your participation and welcome all end-users to attend these training courses. You can find details about upcoming meetings on the SBCTC Calendar, CS Core Weeklyish COREespondence, and CS Core listserv. Please visit the QRG Campus Solutions Learning Opportunities Recordings for a list of previous recordings.

CS Core Training: Selective Admissions

Wednesday, June 18, 2025, 8:30 - 9:45 a.m., Learn more and join the session

Whether you are new to the process or looking to refine your approach, this session offers actionable steps to support both staff and student success. Join us for a practical and focused session designed for college staff managing selective admission programs. While these programs vary by institution, they often require supplemental materials such as essays, recommendations, and test scores. This presentation will equip you with the tools and strategies to track applicant progress and submitted materials, streamlining your workflow and ensuring that nothing falls through the cracks.

We will also walk through how to configure the Fluid Applicant Self-Service setup so that students can easily accept or decline their admission offers online. Please note: this session is centered on admission tracking and configuration, not federal definitions of selective admissions (such as SULA for financial aid).

• Module(s): Admissions
• Primary Audience: Admissions Staff
• Related QRG: Admissions Chapter

CS Core Training: Veterans Reporting

Wednesday, July 16, 2025, 8:30 - 10 a.m., Learn more and join the session

This session provides an overview of the Veterans Reporting functionality in PeopleSoft. It covers how to track, report, and manage data related to veterans. Using the provided tools, you will learn how institutions can maintain accurate records that help meet federal reporting obligations. We also invite current users of this functionality to join the session and share their best practices with the group.

• Module(s): Student Records
• Primary Audience: Staff Responsible for Veterans Reporting
• Related QRG: Veteran Benefit Reporting Chapter

Enrollment Cancellation

Wednesday, Aug. 20, 2025 8:30 - 10 a.m., Learn more and join the session

If students fail to pay their tuition and fees in full or make appropriate payment arrangements by the established final deadline, their classes may be subject to cancellation. Through the Enrollment Cancellation process, the system identifies past-due students, removes their enrolled courses, and simultaneously eliminates any associated waitlist positions.

This session will provide a comprehensive overview of the ctcLink Enrollment Cancellation functionality, detailing class-by-class and term-level cancellation procedures. The discussion will address critical timeline considerations, re-enrollment eligibility procedures, and the calculation methods employed after an enrollment cancellation takes effect. We will also cover strategies for effective communication with students affected by this process.

• Module(s): Student Records and Student Financials
• Primary Audience: Staff Responsible for Enrollment Cancellation
• Related QRG: Enrollment Chapter

Key topics include:

• Important dates to remember
• Adjustment calendars, billing and due calendars, academic calendar
• Class-by-class cancellation within a term
• Re-establishing student enrollment eligibility after cancellation
• Post-cancellation calculation methods
• Effective communication protocols

CS Core Work Sessions

Campus Solutions (CS) Core Work Sessions, open to ALL end users, are generally held the first Thursday of each month, from 1 to 3 p.m., but may be offered on an alternative schedule (e.g., to accommodate holidays).

The CS Functional Support team facilitates, alternating between functional team delivered content and college user delivered content with functional team support. Each meeting includes time for colleges to ask questions about other topics or service tickets.

CS Core Work Sessions features

• Include community engagement within each session (rather than having a formal, predetermined college panel). When possible, we will post the anticipated questions ahead of time so that you can be prepared.
• Dedicate at least the last half hour (2:30 to p.m.) to Open Q&A.
• If the scheduled session ends early and all related questions have been answered, Open Q&A will begin (i.e., it may begin earlier than 2:30 but will begin no later than 2:30 p.m.)

Find details on the SBCTC Calendar and in the CS Core Weeklyish COREspondence (sent on Fridays to the CSSupport listserv).

Core Sessions: College System & SBCTC Calendar

Coming up next!

Join us for CS Core Work Session: A Treasury of Tiny Topics on Thursday, June 5.

There are so many topics that deserve a spotlight, but don’t quite merit an entire session by themselves. So, what to do? We bundle them up!

We present to you: A Very Special Hodgepodge Session! Along with a speedy review of fundamentals, reminders, and suggestions we’ll cover a selection of current topics of interest. Designed to prompt many “OH, RIGHT!” responses and build your muscle memory, this session should be a fun one.

Presenter/Facilitator: Hillary Raj, SBCTC (with jokes provided by Izzy)

Questions? Contact CS Core Support.

Finance Pillar Support Web Page

Visit the newly revised Finance (FIN) pillar support web page at ctcLink Support for all things FIN-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Oracle and PeopleSoft resources

Planning Budgeting Cloud Services (PBCS) Update

SBCTC anticipated changes to our system’s PBCS licensing due to a substantial cost increase, and that has been confirmed.

SBCTC leadership has successfully negotiated with Oracle to replace PBCS with Oracle Cloud Enterprise Performance Management (EPM) to offset the higher subscription costs.

Understanding EPM Enterprise and PBCS

Oracle EPM Enterprise and PBCS are both enterprise performance management solutions offered by Oracle. While PBCS is designed as a more streamlined and cost-effective option suited for smaller organizations, EPM Enterprise provides a broader set of advanced features and capabilities tailored for larger and more complex institutions.

What This Means for Colleges

Oracle has assured us that transferring to the EPM Enterprise platform will not impact existing configurations, business processes, or the user interface/experience.

• Colleges that currently use PBCS will continue to do so without disruption.
• The look and experience that colleges know with PBCS will continue to be the same, just on a different platform.
• Colleges in the process of configuration are not expected to experience any impact. Our estimated deployment timeframe remains January 2026.

Next Steps

We are in the process of transitioning existing PBCS functionality to the EPM Enterprise platform. While EPM offers additional features, our primary focus is on re-platforming the current toolset without disrupting the user experience. When feasible, we will assess and document relevant enhancements; however, our top priority remains completing this transition while staying on schedule with the next deployment group. The transition is expected to be finalized by August, and we will provide updates on our progress and any timeline adjustments as needed.

If you have any questions or concerns, contact Christyanna Dawson, ctcLink Project Manager.

FA/SF/FIN Cross-Pillar Work Session Reconciliation Show & Tell

Thursday, June 5, 2025, 1-3 p.m., Learn more and join the session

Join us for a cross-pillar work session as SBCTC hosts esteemed colleagues from Bellevue College in a Webex on the hot topic of reconciliation!

Guest speakers Christine Taylor, Financial Aid Director; Jennifer Fetters, Associate Director of Student Center-Financial Aid; and Jennifer McMillan, Finance Manager, will walk through their local business process on reconciliation for Pell, Direct Loan, and state funds.

This session emphasizes the importance of interdepartmental communication during monthly reconciliation processes and reviews key steps unique to Bellevue College in their local reconciliation business process.

Audience: FA, SF and FIN staff responsible for reconciling federal and state funding

FIN Year-End Support

So many opportunities to get one-on-one support as you put a bow on yet another fiscal year.

All FIN Modules ctcLink Customer Support Year-End Open Q&A

FYE25 GL Journal Drop-In Support

FYE25 Purchasing Support Open Webex

FIN Learning Opportunities

Asset Management (AM) ctcLink Customer Support Year-End Open Q&A

Wednesday, June 18, by appointment: Asset Management (AM) ctcLink Customer Support Year-End Open Q&A

Email Jane Wiseman, Functional Analyst – Finance, to make an individual appointment for your college.

How to find materials

• Year-end recordings and background information are located in the ctcLink Pillar Work Session Informationcourse in Canvas.
• Within the course, select the Modules link. Year-end content is in the Finance Work Sessions (2025) section with a subsection of FYE25: Fiscal Year End 2024-2025. If you do not yet have access to the course, you can register through the ctcLink Training Registration Form. 
• Please refer to the Finance ctcLink Customer Support Year-End Information and Sessions document for additional information.

Module(s): Asset Management

Primary Audience: Asset Management Staff

Related QRGs:  Checklist & Process Steps Guide and Close Depreciation at Month and Year End

ctcLink Accounting Team Presents

Every first and third Thursday, these recurring work sessions aim to provide accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes. Each session covers a specific topic(s) and then moves to open Q&A.

Travel and Expenses Q&A Drop-In

Recurring every LAST Monday of the month, 11 a.m. to noon, join us for a collaborative, interactive and troubleshooting drop-in support session on everything Travel and Expenses. This session is not recorded, unless otherwise noted.

• 11 – 11:30 a.m., Training: Come learn or share something new.
• 11:30 a.m. - 12 p.m., Q&A: Please come with your questions or issues and be ready to share your screen.

FIN Work Session: Grants/Projects Q&A Drop-In Sessions

Recurring every second Monday of the month at 11 a.m. join the ctcLink Finance Customer Support team for a collaborative, interactive and troubleshooting drop-in session on everything Grants/Projects.

Questions? See the contact information listed in the event calendar listings below.

Need help with setting up FY25 grants? Feel free to reach out to Michele Rockwell, MSML, ctcLink Finance Functional Analyst.

You are invited to drop in with any questions related to grants and projects at the open Q&A sessions.

FIN Work Session: Asset Management Q&A

Every second Thursday from 11 a.m. to noon (except where noted) join the ctcLink Finance Customer Support team for a collaborative, interactive and troubleshooting drop-in session on all things Asset Management.

• 11 – 11:30 a.m., Training: Come learn or share something new.
• 11:30 a.m. - 12 p.m., Q&A: Please come with your questions or issues and be ready to share your screen.

Some examples of topics:

• Tagging Active Assets
• Excel to CI Asset Upload
• Processing issues
• General questions

Finance (FSCM) College Users Production Support Meetings

Meetings are held every Tuesday, from 2 to 3 p.m.

These sessions are open to ALL Finance (FSCM) end users. The ctcLink Finance Customer Support team provides updates on Service Tickets, PeopleSoft enhancements, and open forum time to ask questions or request future topics.

The ctcLink Finance Subject Matter Experts list received a calendar invitation to Upcoming Finance Users Production Support meetings.

Didn’t get the invitation? Reach out to Shon Dicks-Schlesinger, Associate Director of Finance Functional Support.

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Finance/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

Financial Aid (FA) Pillar Support Web Page

Visit the newly revised Financial Aid (FA) pillar support web page at ctcLink Support for all things FA-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

FSA Training Spotlight: Finish Your 2024–25 Training by June 27

Most of the online courses on the Federal Student Aid (FSA) Training Center are specific to an award year. This allows you to complete trainings each award year to keep your understanding of the topics current. Your Record of Learning and Certificates of Completion reflect your completion of the training courses for each award year.

Links and details: Finish Your 2024–25 Training by June 27  

FSA will be removing training courses specific to the 2024–25 award year on June 27 and replacing them with courses for the 2025–26 award year on June 30.

What does this mean for you?

If you are in the middle of FSA Basic Training for New Staff or any one of the Learning Tracks, please finish your work by June 27. Alternatively, you can choose to not complete the 2024–25 training and instead wait for the release of the 2025–26 training. We update our content each year to incorporate new guidance and refresh the learning activities!

If you are enrolled in the FSA Fundamentals Training Series, you have a couple of options. 

• You can complete the 2024–25 FSA Fundamentals Online course by June 27. We will allow you to enroll in a 2025–26 FSA Fundamentals Virtual Workshop in the upcoming cycle with the completion of the previous year’s online course. Dates for these instructor-led workshop for the next year will be announced after June 30. 
• Alternatively, if you will not be able to complete the 2024–25 online course by June 27, you can stop work now and instead wait until June 30 to start again with the newly released 2025–26 FSA Fundamentals Online course. 

FSA does not have the ability to carry over completion progress from one year’s course to another. You will be required to start 2025–26 courses from the beginning. 

If you have any questions about your own training situation and completion of courses, please send an email to helpdesk.fsatraining@ed.gov.

FA Support Updates

Updated Business Process Guide - Pell Processing

The Pell Processing Business Process Guide has been updated. Please bookmark this link and/or print out the latest guide which now reflects:

• 0c Schema update for 25/26 processing
• Pell SAS Import 24/25 (used for 2025 AY and beyond, including 25/26)
• Updated tips and tricks on some sections, i.e., Pell MRR processing

Some older screenshots in the guide remain but will be replaced as the 25/26 AY progresses.

Query for Processing Multi-Year Entrance Counseling:

CTC_FA_EC_LOAN_CNSL_ISSUES – Run this query to find students whose Entrance Counseling acknowledgments are not matching up to the Initiated checklist, leaving the checklist in an Initiated status when it should be set to Completed when the Process Loan Counseling Data step and Run 3C Engine steps are run.

ACTION REQUIRED: Follow the steps in the Loan Processing Business Processing Guide on or around pg. 120 to get these records loaded to complete the Entrance Counseling Checklist

FA Weeklyish Bulletin

Trying to recall that important thing you read in the ctcLink Financial Aid listserv FA Weeklyish Bulletin? Don’t miss a thing! Revisit past editions in the FA Weeklyish Bulletin Archive at the ctcLink Reference Center.

FA Learning Opportunities

Financial Aid Training

Fin Aid Training for Header Colleges Only: Loan Set Up for Schema 5.0c and 25/26 Loan Processing

Tuesday, June 10, 2025, 9 a.m. to 12 p.m., Learn more and join the session

Join this hands-on workshop to set up/adjust your Run Controls for the 2025-2026 AY in preparation for sending out your Direct Loan files for the Summer Term.

Audience: Header College Financial Aid Staff responsible for Direct Loan Origination and Outbounding

Agenda

• Updating/checking Loan Fee Set Up
• Updating/checking Loan Fee in Item Types Set Up
• Updating/checking the Loan Fee in Create Loan Types pg
• Updating the Process Loans Run Control ID parameters to 2025 AY
• 10:30 to 10:45 a.m.: Break
• Updating the EY Summer Include & Summer Exclude Run Control ID parameters to 2025/2026 dates and AY.
• Updating the EY Process Loan Dates Run Control ID to 2025 AY.
• Updating the Schema to 5.0b on the EY Generate Direct Loan Data pg.
• Updating and/or creating EY Run Control IDs for your Direct Loan Reports

Contact Kelly Forsberg, ctcLink Functional Trainer (Financial Aid).

Fin Aid Training for Trailer Colleges Only: Loan Set Up for Schema 5.0c and 25/26 Loan Processing

Tuesday, Aug. 26, 2025, 9 a.m. to 12 p.m., Learn more and join the session

Join this hands-on workshop to set up/adjust your Run Controls for the 2025-2026 AY in preparation for sending out your Direct Loan files for the Fall Term.

Audience: Trailer College Financial Aid Staff responsible for Direct Loan Origination and Outbounding

Agenda

• Updating/checking Loan Fee Set Up
• Updating/checking Loan Fee in Item Types Set Up
• Updating/checking the Loan Fee in Create Loan Types pg
• Updating the Process Loans Run Control ID parameters to 2026 AY
• 10:30 to 10:45 a.m.: Break
• Updating the EY Summer Include & Summer Exclude Run Control ID parameters to 2025/2026 dates and AY.
• Updating the EY Process Loan Dates Run Control ID to 2026 AY.
• Updating the Schema to 5.0b on the EY Generate Direct Loan Data pg.
• Updating and/or creating EY Run Control IDs for your Direct Loan Reports

This session will be recorded.  There will be no slide deck, as we will be working hands-on in the PRD environment.

Contact Kelly Forsberg, ctcLink Functional Trainer (Financial Aid).

Financial Aid Work Sessions

FA/SF/FIN Cross-Pillar Work Session Reconciliation Show & Tell

Thursday, June 5, 2025, 1-3 p.m., Learn more and join the session

Join us for a cross-pillar work session as SBCTC hosts esteemed colleagues from Bellevue College in a Webex on the hot topic of reconciliation!

Guest speakers Christine Taylor, Financial Aid Director; Jennifer Fetters, Associate Director of Student Center-Financial Aid; and Jennifer McMillan, Finance Manager, will walk through their local business process on reconciliation for Pell, Direct Loan, and state funds.

This session emphasizes the importance of interdepartmental communication during monthly reconciliation processes and reviews key steps unique to Bellevue College in their local reconciliation business process.

Audience: FA, SF and FIN staff responsible for reconciling federal and state funding

HCM Support Updates

HCM Users Group Monthly Virtual Meet-Up

Tuesday, June 10, 2025, 9-11 a.m., Learn more and join the session

Join this open-format, virtual meeting to discuss HCM processing, changes, and more. Watch for future meet-ups on the HCM Users Group page calendar.

Questions? Contact Annie Butler, HCM Users Group Chair.

Human Capital Management (HCM) Pillar Support Web Page

Visit the newly revised Human Capital Management (HCM) pillar support web page at ctcLink Support for all things HCM-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

HCM Enhancements: Reporting Time for Multiple Jobs

The Human Capital Management team is implementing a new enhancement on Tuesday, June 10. Changes include:

• Enable the Header Configuration in the ESS and MSS pages.
  • ESS/MSS Pages: Enter Time, Time Summary, Cancel Absence, Manage Absence, View Request, Absence Balance.
• Remove the Drop Zone Functionality in Enter Time Tile and Report Time page.
• Enable labels in screen reader mode to support accessibility features in ESS and MSS Pages.

If you are interested in learning more about this functionality, SBCTC will host a Q&A session to answer any questions users might have:

Reporting Time for Multiple Jobs Q&A Session

Friday, June 6, 2025, 10-11 a.m., Join the session

The Q&A session is optional; however, we encourage users affected by this enhancement to attend. Note: This session will be recorded and distributed after the session.

Please reach out to Dhilipkumar Muthusamy or Brian Lanier if you have any questions or concerns about the new enhancements.

HCM Monthly Newsletter

Subscribe to the ctcLinkSME-HCM list to receive the latest edition of the HCM Monthly Roundup, featuring HCM hot topics, training, and how-to tips.

To subscribe

• Send an email to ctcLinkSME-HCM@lists.ctc.edu
• The Subject should be "Subscribe"
• Once you receive a confirmation email, open it and click the link to confirm.
• The list admin may need to approve you at this point, but once they do, you'll be subscribed

HCM Support Updates

Fiscal Year Comp Time Payoff: Self-Paced Asynchronous Training Using Pre-Recorded Session

This refresher is to be used as a reference for how to enter the Comp Time hours to be paid out at the end of the fiscal year in ctcLink. This process is typically done on the 06B payroll processing period.

In the Asynchronous Work Session Approach, the HCM Support Team is using resources already captured to provide refresher style reminders for you when time-sensitive processes/procedures are approaching their deadline for processing in ctcLink.

We believe these will work well for those annual processes where the procedure has not changed from last year, but a refresher is needed to bring to your attention that now is time to refamiliarize yourself with the steps and timing.

The self-paced topics to review include:

• Viewing the employee’s compensatory plan and balances
• Reviewing the process to pay off compensatory time balances at the end of the Fiscal Year

ctcLink Pillar Work Session Information Canvas Course Module now available

Navigate to the ctcLink Pillar Work Session Asynchronous Training Material Canvas course

• Module(s): Payroll, Time & Labor
• Primary Audience: Payroll Administrators, Time Administrators
• Related QRG: Compensatory Time Payoff - End of Fiscal Year

Contact: HCM Customer Support

HR Core

Workforce Administration (WFA) has been following up on the Data Governance Committee’s DemoCom review and recommendation(s) and is in the process of implementing updates to the language used within ctcLink related to SOGI (Sexual Orientation and Gender Identity).

These updates are being delivered in coordination with the Campus Solutions systems pillar.

With support of the Application Services team, we are in the process of updating missing combo code values for history rows in ctcLink. Watch for communication and request for approvals coming soon.

The team is assessing the possibility of expanding Person Profile system functionality within ctcLink.

Benefits & Faculty Workload (FWL)

Faculty Workload

• REMINDER: HR Department changes made in part-time and/or moonlight job data records used in calculations of faculty contracts in Faculty Workload should be made during quarter breaks and applied to contract data processing for a new quarter. Doing so during any other timeframe will lead to payroll processing errors.
• FW100 Canvas Course Updates continue and are expected to be completed this month!

Benefits

• Auto Enrollment - Auto enrollment process update results are accessible to colleges via QHC_BA_E188_AUTOENR_ERROR_LOG
• New Query - QHC_BA_EMPL_SB1_MULT_INST has been developed to help colleges identify employees who are concurrently enrolled in SB1 benefit program at multiple institutions. Please run this query twice a month at payroll processing time. For additional timing details, please refer to Payroll Processing Timeline.
  • An employee can be enrolled in SB1 benefit program only one institution. If you come across employees enrolled in SB1 benefit program at multiple ctcLink institutions, please review your college’s data setup for that employee. If the employee has been enrolled in SB1 benefit program at your institution in error, be sure to correct SB1 benefit program to SB0 or SB2 and terminate HCA Average Cost deduction. If no results populate for your institution when running this query, that’s a happy result!

Payroll

Payroll Confirmation Timeline Review

The HCM Support Team asks that the colleges get into the practice of reviewing the Payroll Processing Timeline document each and every payroll period for updates and additions.

Paycheck Modeler

This function in ESS remains disabled for the time being. A solution is actively being planned with results possible in late June.

HCM Learning Opportunities

HCM Work Sessions

Human Capital Management (HCM) meetings are held every other Wednesday, from 1 to 3 p.m. The HCM Functional team along with the training team offers Work Sessions and Training Sessions around the different functionality in HCM.

For calendar details, search the ctcLink Learning Opportunities calendar at SBCTC meetings and events and apply Human Capital Management filter.

Questions? Contact HCM Customer Support.

SF Support Team Updates

1098T 2025 Hot Topics!

Monday, July 14, 1 p.m., Join the session

This year, the SF Support Team would appreciate your collaboration in yet more improvements to our 1098T processing cycle. We would love your insights and recommendations!

The following issues have been identified as Hot Topics for discussion:

• 1098T Prior Year adjustment issues select - When activity to a prior calendar year takes place, and a prior year 1098T has not already been generated, it causes an inaccurate current year 1098T. 
• Citizenship Status and ER-999 - Questions related to citizenship have been removed from the Admissions Application. The 1098T Cobol Sql looks for a “USA” Country row and at least one valid (not blank) citizenship status you have listed on your 1098T TIN Table Citizenship tab. We anticipate a lower volume of 1098Ts generated since students do not have an opportunity to report on their USA Citizenship status. 

Join us to explore these topics in-depth, the approach to ongoing cleanup, as well as discuss the tentative time frames for related processing.

Student Financials (SF) Pillar Support Web Page

Visit the newly revised Student Financials (SF) pillar support web page at ctcLink Support for all things SF-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

Ticket Punch Down Meetings

The SF Team invites colleges to work with us on stubborn tickets and processes in ctcLink. Please send a message to SFSupport@sbctc.edu and we’ll find time to give you undivided attention to venture through any stubborn problems in ctcLink.

College Contacts

Please take a moment to review whether recent staff turnover has affected your college’s contacts for the following key responsibilities. If there have been any changes, kindly send updated contact information to SFSupport@sbctc.edu: 

• Item type approvers (Finance and Financial Aid) 
• Duplicate ID resolution 
• Cybersource payment platform 
• Nelnet payment plan coordination 

SF Learning Opportunities

Please feel free to reach out to SFSupport@sbctc.edu if you have any questions or need further clarification.

• The Student Financials Learning Opportunities Recordings QRG is a comprehensive list of all previous SF-related recordings.
• Previous SF DL Blasts can be found within Student Financials Resources.

FA/SF/FIN Cross-Pillar Work Session Reconciliation Show & Tell

Thursday, June 5, 2025, 1-3 p.m., Learn more and join the session

Join us for a cross-pillar work session as SBCTC hosts esteemed colleagues from Bellevue College in a Webex on the hot topic of reconciliation!

Guest speakers Christine Taylor, Financial Aid Director; Jennifer Fetters, Associate Director of Student Center-Financial Aid; and Jennifer McMillan, Finance Manager, will walk through their local business process on reconciliation for Pell, Direct Loan, and state funds.

This session emphasizes the importance of interdepartmental communication during monthly reconciliation processes and reviews key steps unique to Bellevue College in their local reconciliation business process.

Audience: FA, SF and FIN staff responsible for reconciling federal and state funding

Running Start Series

SBCTC Dual Credit presents monthly virtual sessions for college Running Start staff. Each session includes SBCTC/OSPI updates and time for Running Start college staff to come together and connect. Participants cover a wide range of topics, including Campus Solutions - Student Financials.

The presentation portion is recorded and posted to the SBCTC Dual Credit YouTube playlist.

Feel free to contact Stephanie Rock, SBCTC Student Services & K12 Alignment Policy Associate, with any questions.

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Finance/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

Query Developer Learning Opportunities

Instructor-Led Query Development Training

The ctcLink Training Calendar has been updated with instructor-led query-related training through summer. To clear filter settings, select None. Then select ctcLink Learning Opportunities > Reporting Training.

How to Enroll in Self-Paced Query Developer Courses

It’s easy to enroll in Query Developer Courses.

• Visit the ctcLink Training Registrationpage,
• Select the class(es) from the Designated Query Developer Training section,
• Follow the sign-up process.

More for PeopleSoft Query Developers

Find more ctcLink PeopleSoft Query Development resources including forms, documentation, and tools at the ctcLink PeopleSoft Reporting web page.

ctcLink Accessibility Monthly Open Forum

Join us! The ctcLink Accessibility monthly forums engage Washington's community and technical college system in discussions around ctcLink accessibility and technology. We aim to improve communication and transparency while providing space for productive and solution-focused dialog. Our main objective is to deliver accessible technology for all our students, staff, and the larger community.

Meetings are held the second Tuesday of each month, 11 a.m. to noon.                             

Please join us for the next ctcLink Accessibility Open Forum on Tuesday, June 10, 2025, at 11 a.m. All are welcome to attend via Zoom.

Zoom meeting link: ctcLink Accessibility Open Forum 2025 and beyond

In case you missed a meeting, please see materials from past Open Forums.

Keeping the Lights On

In a ctcLink world populated with acronyms and mysterious jargon, the Application Services teams are the “pillar behind the pillars” for Washington’s community and technical colleges 24/7 by supporting ctcLink pillars, systemwide IT applications, environments, accessibility improvements, testing, and managing the network data load behind-the-scenes.

While you may never meet them directly or understand what they do, they support you every single day.

Completed/Wins

• Development deployed to production this week
• CampusCE NOR response Bug Fix SDT 199915. Deployed in production
• CampusCE Search/Match results transaction suspend SDT 198623. Deployed in production
• Data fixes and bug fixes in HCM, CS, and FSCM
• ER 253 - Make a Payment Page Classic to Fluid. CS-2357, ticket 181828. A year and a half in the making, this is finally going to production on 6/10
• Nelnet - Nelnet JAR file for Java 11.0.27. CS-2409. Ticket 215878. Went to production on 5/31 with the April CPUs
• Nelnet - WA062 Exclude housing Charges from Nelnet Payment Plan. CS-2348. Ticket 208656
• New Leave Liability Report. Ticket 212415. HCM-1556. OFM has made changes to the Leave Liability Report Calculation and we needed a new leave liability report for the fiscal year. This was a new custom report to provide the details to OFM before the deadline
• Non-Okta environments like PCD couldn't activate their accounts. We needed to update the ctclinkadmanager.jar to remove references to the deprecated Java class and have it refer the new Java class. Ticket 216323. Users can now activate their accounts in PCD
• Offboarding Automation Phase 2 goes into production 6/3/2025
• Offboarding Automation Phase 2: CTC_SEC_ANSWER_RESET role. Script that will add the shell role to users that currently have the role in Portal. Ticket 216245. HCM-1588
• Restrict Treasury/Cash Management data by BU. FS-1979. Ticket 216897. Previously all Bank Codes, Bank IDs, and Bank Account Numbers are available to users of the Treasury/Cash Management modules. This meant they could see the Bank Codes, Bank IDs, and Bank Account Numbers of other colleges that are not their own. This is a security risk. This customization ensures users can only access data associated with their business units. The customization covers components in the Treasury/Cash Management modules
• Reviewed OAAP Application submission logs for SDT 213040
• Validated integrations post April CPU upgrade deployment

In Progress

• In Development, SIT, UAT, and Completed
• Attend Program Search task force meeting
• Continue analysis on OAAP performance issues in PTS- SDT 216540
• Continue investigation Submit Application API performance issues in OAAP- SDT 213040
• CS 35 and HCX 25.2
• Emailed UAT Kickoff for ER 232 Information to POCs
• ER 232 - Adding Custom Self-Service Questions in Campus Solutions. In SIT, but development continues as additional changes are requested.
• ER 232 Redesign System Integration Testing
• ER 253 - Make a Payment Page Classic to Fluid. Development is complete. Ticket 181828. Passed SIT. Security will complete manual steps after it's migrated to PQA
• ER-266 Student Financial Responsibility Agreement College User Review
• In Development, SIT, UAT, and Completed
• LegacyLink 4.2.0 Release Testing
• Migrating existing application to new Oracle Fusion EPM
• Nelnet New Connector Testing
• Nelnet Old Connector Testing and Go Live with New JAR file for Java 11.0.27
• Offboarding Phase 2 Items CS System Integration Testing
• Ticket 206057 - New table for 'transaction log' to see person/date/ whether or not integration to okta successful. Ticket 206055 - Dynamic Role integration with Okta Fix. In SIT
• Oracle June PBCS patch testing in TEST
• PeopleTools issue with the Notify Button
• Research on alerts and performance tracking for Integration Broker
• Support Nelnet Upgrade connector testing for April CPUs
• Support testing of OAAP Submitted Applications page timing out issue SDT 216375
• Support tickets related to integrations

Production

• PeopleTools issue with the Notify Button. Ticket 215176. After 8.61, users in Finance reported that the notification was not functioning and wasn't opening the actual configured notification message. Oracle provided a PeopleTools POC that has been applied to PDV, PTS, and PQA and it resolved the problem. It was also applied to production and did not work. Request sent to Managed Services in ticket 216378 to try applying it again.

UAT

• Enter time, report time, and other time pages working on implementing new functionality with configurable headers. Ticket 124980 and 90817. In UAT. Accessibility testing completed. Q&A session scheduled for June 6th at 10am.
• Offboarding phase 2 items. Ticket 212741. HCM-1576, FS-1951, CS-2392. 
• Quick Admit Modification. CS-2166. Ticket 189293.
• Spelling fix on the CS Launchpad Copy Setup SACR page. CS-2388. Ticket 211144.

SIT

• AM Physical Inventory Configuration. FS-1953. Ticket 213998.
• App Engine for Yearly Updates to CS and ST Salary Plans. Ticket 207571. HCM-1551. We developed an app engine to automate a complex process that the HCM functional has had to do manually every year with Excel to CI. In SIT
• Enhancement FWL Employee Record Look Up. Ticket 148615. In SIT.
• ER 232 - Adding Custom Self-Service Questions in Campus Solutions. In SIT, but development continues as additional changes are requested.
• ER-171 TAM Enhancements. Ticket 163606 and HCM-1292. In SIT.
• ER27 - SOGI updates. CS-2419. Ticket 216131.
• FTE CEMLI - Waivers Update. CS-2420. Ticket 216719.
• I-021 CEMLI Update/Bug Fix. Ticket 213369. HCM-1595.
• I-203 HCM Payroll Load AP Voucher Staging. Ticket 211114. FS-1956. In SIT. Replaces the manual Excel to CI work that is being done with loading WAPAY payroll transactions to AP.
• OFM App Engine Updates to include SP Salary Plan. Ticket 209524. HCM-1578. In SIT.
• Ticket 206057 - New table for 'transaction log' to see person/date/ whether or not integration to okta successful. Ticket 206055 - Dynamic Role integration with Okta Fix. In SIT.

In Development

• 03B-2025 Payroll - HR Attg Lines. Ticket 213943.
• CEMLI E-204 CTC_MEDAD_AE needs to be fixed to calculate correctly L&I deduction amounts for Salaried employees. Ticket 214593.
• CEMLI M-045 PSHUP Load Process. Ticket 215888.
• ctcLink Pages Display Information for Other Business Units in Finance. Ticket 210359. Part of the request was completed with FS-1979 and ticket 216897. The rest is still in development.
• Data fix tickets in Finance.
• E208/E219 Automation of adjustments to vacation / sick time donations for Shared Leave. HCM-1541. Ticket 168718.
• ER 245 - Extension for Student Group Mass Assign. Ticket 178457. Development is in progress.
• ER 289 Security Account Reset Capabilities. Ticket 213156. Assigned to Ben.
• HC Image 52: Update Clean Address. Ticket 217404.
• HCM 52 and Tax Update 25-B Retrofit. Ticket 217183.
• HCM Employee Homepage displaying in Campus Solutions. Ticket 217294.
• HCPDV - Clean Address not working. Ticket 217426.
• Nelnet upgrade - New CSR with upgrade project will get loaded into PDV on 6/2, after the April CPUs and CS-2348 being closed.
• OAAP - Kastech provided 5 accessibility fixes that are being tested and reviewed by Josh.
• Override institution set issues in ticket 190595. Investigating.
• Portal homepage logos keep disappearing. SR open with Oracle. Ticket 215079.
• PT 8.61 User can access other institutions pages. Ticket 211483. Oracle asked Mark to submit an individual SR for every navigation that has an issue. That is in the queue.
• Review of the HCX 25.2 install documentation.
• Ticket  215552 - Process scheduler is not deleting some data from some tables. It's supposed to clear out everything older than 30 days. Working on a script to clear out the orphaned data.
• Updating the logos in HCX and the portal page for Bates. Ticket 199604. In the queue.
• Working with Nelnet, the CS SF team, and Managed Services for the Nelnet SBCTC Campus Solution Connector Install upgrade project. Ticket 195128.

On Hold

• Completed team training on archiving. Working with Data Services on policy side of archiving so App Support can complete the technical side.
• ER 285 - Purchase of EPM tool from Oracle for use to do Book to Bank reconciliation. Waiting on new ER and requirements.
• Automatically Resubmit Asynchronous IB Errors. Ticket 200430. On hold.
• Configurable search issue in 8.61. Ticket 214405 the ID Field not autofilling like it should. In the queue.

Waiting

• GL_EXCL_BATC in FSPRD. Ticket 204146. Budget checking is failing on batch uploads. Oracle agreed it's a bug and should be delivered in FS 54. Ticket 214412 hides the budget checking option on the run control page while we wait for Oracle's fix. That was deployed to production so user can get back to uploading, just without the budget checking on upload. Will create a change package for it that will trail FS 53. Oracle provided a POC and we can apply the fix now, if Shon would like.
• Oracle has provided a project for ticket 209597, SR 3-39710983311 : 9/26 Timesheet Modification Email lists incorrect job title. The actual fix will be included in Image 53. Dhilip wants to apply the fix along with Image 52, so this will be a project and CSR applied after Image 52 is applied.

Upcoming

• Continue to gather 3rd party vendor contacts
• Create HCM 52 System Integration Test Plan in TestLink
• ER 232 - Adding Custom Self-Service Questions in Campus Solutions UAT Kickoff
• ER 289 Security Account Reset Capabilities. Ticket 213156
• HCM 52 System Integration Testing
• Nelnet PeopleSoft Connector Upgrade Project Go-Live - scheduled for 6/17
• New College Department hierarchy review
• Support and monitor 3rd party integrations
• Support OAAP, CampusCE, HCX and OKTA integration enhancements, bug fixes
• Support tickets related to PS integrations
• Work on SDT 216375 - Timeout error in Submitted Applications page for Admins. Waiting for functional testing to be done.