ctcLink Learning Opportunities & Support Roundup: June 10, 2026

To plan further ahead or find the latest learning opportunities, as well as notices of cancellation or schedule changes:

• See the complete calendar at the ctcLink Training & Learning Opportunities Registration page or

• The SBCTC meetings and events calendar (apply ctcLink Learning Opportunities filters).  

 

Learn about how to register, badging opportunities, and more at the Professional & Personal Development Workshops page.Registering for the workshops is easy!

1. Visit the SBCTC meetings and events calendar
2. Filter by "CTC Professional Development » Personal & Professional Development Suite"
3. Click "Sign up" button to enroll

Your Invitation to Join the Process Alignment Workgroup (PAW)

Are you a ctcLink user or subject matter expert who's passionate about improving business processes across Washington's community and technical colleges?  

PAW wants you to bring your college voice to the table. 

Formed in 2022 and endorsed by WACTC, the Process Alignment Workgroup brings together college volunteers to develop common ctcLink business processes — reducing redundancy, improving consistency, and building a stronger system for students and staff.  

What PAW Does 

PAW works for, and collaborates closely, with the ctcLink College Collaboration Group (cCCG), which is comprised of ctcLink College Leaders and Subject Matter Experts. PAW supports each Task Force as they bring forward recommendations for system-wide adoption.  

PAW identifies, prioritizes, and acts on ctcLink process alignment opportunities. A core PAW Team member may serve as a Task Force Lead.  

Current active task forces are focused on: 

• Employee Onboarding & Offboarding — organizing key processes and resources in order of execution
• Travel & Expense — helping colleges align to the standards set for creating, managing, and approving travel transactions per their recommendations

What's the Difference Between PAW and PAW Task Forces? 

When we recruit college staff to the Process Alignment Workgroup (PAW), we seek individuals to contribute to the core PAW Team who plan and execute the overall process alignment effort.  

Each process will have a defined PAW Task Force, and core PAW Team members can participate in a lead or support capacity for those temporary task forces during their engagement, but core PAW Team members are the guiding force making the work happen.  

PAW Task Force(s) are formed to work on a specific process needing alignment. They gather college data, evaluate best practices, and bring recommendations to the ctcLink College Collaboration Group (cCCG) for formal adoption.  

Participating in a PAW Task Force as a Subject Matter Expert does not require you to become a core PAW Team member. 

Who Should Participate? 

PAW seeks ctcLink users and subject matter experts (SMEs) systemwide for cross-functional representation in Campus Solutions (CS) Core, Financial Aid (FA), Finance (FIN), Human Capital Management (HCM), Student Financials (SF), and ctcLink Security. 

• Collaborative individuals with strong communication skills and an interest in process improvement to improve team performance
• Representatives from different departments to ensure cross-functional alignment
• SMEs who can provide input on business objectives
• Process-driven employees skilled at developing frameworks

Benefits of Your Participation in Alignment Work 

• Elevate Your Voice: PAW members share their knowledge and their college’s unique perspective.
• Systemwide Collaboration:Active participation in PAW is a great way to build cross-functional and peer-to-peer community relationships that last long after your engagement in PAW. 
• Increase Your Impact: Help shape systemwide decisions by using your local knowledge to improve outcomes for staff and campuses across the state.
• Grow Your Leadership and Organizational Change Management Skills:PAW provides hands-on experience guiding and leading others through beneficial changes in a high-visibility initiative.  

Time Commitment 

PAW meets virtually biweekly on Mondays, 10 to 10:50 a.m. In addition, several PAW interest area subgroups comprised of PAW members meet regularly: 

• Data– Focused on Utilization Data Tracking 
• Organizational Change Management (OCM)– Prepare and Guide Colleges through Change 
• Communications & Accessibility– Draft College Communication Materials & Accessibility 
• Structure– Helps PAW Use Technology Tools to Deliver Successfully 

Interested? Get in Touch! 

Your voice and expertise can help shape the systems that serve students and staff across Washington state. We hope you’ll join us.

Reach out to any of the following PAW and cCCG leaders to learn more: 

• Jason Hetterle, PAW Team Lead, Wenatchee Valley College Director of Technology & Enterprise Solutions 
• Sindie Howland, PAW Employee Onboarding & Offboarding Process Alignment Task Force Lead, Everett Community College Associate Director for Change Management & Process Improvement 
• Pat Daniels, ctcLink College Collaboration Group co-chair, Highline College Deputy Chief Information Officer & ctcLink Director regular job/college 
• Beth Farley, ctcLink College Collaboration Group co-chair, Edmonds College ctcLink Project Manager 

Staff Training Participation (STP) Application Update – Phase 3 Enhancements and New EdTech Courses

The ctcLink Staff Training Participation (STP) application tool has grown significantly since its initial launch, and we’re excited to highlight the latest additions now available to support your training and reporting needs.

With the release of Phase 3, the STP application now includes Instructor-Led Training (ILT) attendance tracking. This enhancement allows users to view participation and engagement for ctcLink learning opportunity sessions, including attendance time and participation levels for themselves and anyone within their supervisory chain. Session listings include titles and dates, and participation is calculated based on the percentage of time attended.

In addition to ILT tracking, new reporting features have been added for staff that have the ZZ Staff Training Admin role to provide a broader view of training activity across your college:

Learning Opportunities Summary by District Report

Displays the number of sessions attended versus sessions offered, organized by pillar area. Users can drill down into specific sessions and view participant details.

Management Dashboard Report

Offers a high-level view of ctcLink training course metrics, including enrollment counts by course title, average current and final scores, and score breakdowns by department and supervisor. Also included are learning opportunity metrics, including completion rates grouped by category and pillar, as well as attendance counts grouped by pillar and session name.

These new reports are accessible through the "Reports" link now available in the application, giving colleges a clearer understanding of training engagement and participation trends.

EdTech Courses

We are pleased to announce that several EdTech courses are now available to assign to staff within the “Course Checklist” of the STP application.

These course records will also display in other STP reports under the Canvas tab. These additions reflect the collaborative efforts of multiple teams across the agency and help raise the visibility of our EdTech team’s professional development offerings, which have been developed and delivered over many years.

Newly available STP courses include:

• EdTech: Accessibility Micro-Courses – Accessibility Proponent
• EdTech: Canvas 101 – Introduction to Canvas
• EdTech: OER 101 – How to Use Open Educational Resources

Background

As a reminder, earlier phases of the STP application introduced Canvas course completion tracking (Phase 1) and automated onboarding checklists for assigning and monitoring required and recommended training (Phase 2). All previously established security roles remain in place and continue to govern access to training data.

To access the STP application and related training resources, please visit the ctcLink Onboarding Training Manuals & Staff Training Participation Application page. (Note: The ctcLink Staff Training Participation (STP) application link is accessible via Okta.)

For step-by-step instructions, please refer to the ctcLink Staff Training Participation Application Quick Reference Guide (QRG).

Questions?

Reach out to Gretchen Fulmer, Director of Training.

2026 Data Summit - Save the Date and Share Your Ideas

Save the date: Monday, August 10, 2026, Centralia College

Planning is underway for the 2026 Data Summit, co-sponsored by the DataLink Steering Committee, IT Commission (ITC), Research & Planning Commission (RPC), and the ctcLink College Collaboration Group.

The committee is in early stages of planning and still building the agenda, but plans include:

• Conversation around AI and data 
• Data Visualization tools 
• Hands-on opportunity to work with the data
• Data Governance/Data Security
• Opportunities for collaboration 
• Deep dives on Hot Topics

Got an idea or want to get involved? Let us hear from you

• Have a topic you would like to hear more about?
• Want to share your expertise?
• Willing to help facilitate a conversation?
• Would you like to help shape the event?

Please take a moment to fill out the 2026 Data Summit Ideas survey.

Keep an eye out for the 2026 Data Summit Registration form.

New to ctcLink or Ready to Upskill? Make a ctcLink Training Plan

The ctcLink Customer Support Training team developed tools to assist colleges with employee onboarding in response to recommendations and requests.

Although learning a new software system can be challenging, these documents provide new staff with the information needed to locate, understand, and participate in the various training and learning opportunities available from the Washington State Board for Community and Technical Colleges (SBCTC). 

• The Staff Training Participation (STP) application helps supervisors track ctcLink Canvas course training progress for staff and assign ctcLink Canvas courses for staff enrollment. Learn more about the Staff Training Participation Application
• Onboarding Training Manuals assist new college staff in their training journey through ctcLink (PeopleSoft). Learn more about the ctcLink Onboarding Training Manuals

About the Onboarding Training Manuals 

Onboarding Training Manuals can be found in the ctcLink Reference Center “Welcome to ctcLink – Start Here” section. Manuals are available for users in all PeopleSoft pillars, as well as for general staff:

• General Staff Onboarding Training Manual
• Campus Solutions Core Onboarding Training Manual
• Finance Onboarding Training Manual
• Financial Aid Onboarding Training Manual
• Human Capital Management Onboarding Training Manual
• Student Financials Onboarding Training Manual

Each manual is divided into sections highlighting specific topics and information necessary to become more comfortable with our ctcLink system. Section topics may include: 

• Onboarding checklist 
• Welcome to ctcLink Training 
• Each pillar’s place in ctcLink 
• Prerequisite ctcLink courses 
• Role-based training content and requirements (i.e., required and recommended ctcLink self-paced training courses) 
• Additional onboarding resources

How to use the onboarding manuals

The intent is for supervisors to work with staff to provide clarity around staff roles and functions of their job based on the onboarding manual. 

• Each ctcLink module lists required and recommended self-paced ctcLink Canvas training courses which directly align to roles and functions performed at the colleges. For example, each staff member is required to complete general prerequisite courses to introduce them to the ctcLink system.
• The checklist included allows supervisors to identify which required and recommended courses should be completed by each staff member. Additional training resources are provided to assist new staff in their onboarding activities. 

The ctcLink Training and Support teams look forward to partnering with the colleges and SBCTC agency staff to provide enhanced onboarding and training experiences for new and current employees. 

Please reach out to ctcLink Training Management if you have questions or concerns. 

Get Connected: Join ctcLink Support eLists

ctcLink Customer Support sends updates, outage notices, changes to configuration, training and workshop opportunities, global and cross-pillar communications to colleges via Mailman eLists (often referred to as listservs, which is a registered trademark).

College subject matter experts (SMEs), PeopleSoft users/stakeholders can use the lists to ask their college peers questions about how they do things in ctcLink, best practices, local training plans, and more. 

When you join, do NOT select the Digest option or you might miss out on time-sensitive messages.

Find your lists

• ctcLink Support eLists – Lists geared toward ctcLink end-users, including reporting, queries, and dataLink.
• In addition, each ctcLink pillar area suggests related lists to join under their “Get Connected to” menus.
  • Campus Solutions (CS) Core
  • Financial Aid (FA)
  • Finance (FIN)
  • Human Capital Management (HCM)
  • Student Financials (SF)
• Mailman eLists – See the complete list of Mailman lists available to the community and technical colleges.

Are You Receiving ctcLinkAlerts?

SBCTC uses the ctcLinkAlerts eList to send notices about planned downtime for system updates, production alerts, urgent issues, and any unplanned downtime.

Each college maintains a local ctcLinkAlerts email distribution list (e.g., ctclinkalerts@columbiabasin.edu, ctcLinkAlerts@spscc.edu) which your ctcLink College Leader maintains as needed.

These college lists, not individuals, are subscribed to ctcLinkAlerts@lists.ctc.edu.

Each college chooses who to include, but typically colleges include their local ctcLink leadership, local ctcLink committee or task force members, key subject matter experts, IT, Help Desk, and PIO.

Restock Your Resiliency Toolkit

Take some time to take care of yourself! Professional and Personal Development Suite workshops are open to all Washington state community and technical college employees, whether faculty, staff, or exempt.

This series of soft-skill workshops was initially developed to support SBCTC IT staff. Once the workshops were discovered on the agency calendar by other SBCTC and college employees, they asked if they, too, might participate on a case-by-case basis.

Since piloting outside participation and receiving positive feedback and requests, we sought agency leadership and support to work across SBCTC departments to present to a systemwide audience. 

2026 Offerings

Professional Development Suite

• Effective Communication Strategies 
• Generational & Learning Preferences - NEW 
• Leadership 
• Presentation Tips & Tricks - NEW 
• Teams/Team Bonding 
• Time Management 
• Top Tier Customer Experience 

Personal Development Suite 

• Emotional Quotient (EQ)
• Managing Stress Part 1
• Managing Stress Part 2
• Mental Health: Awareness & Support
• Mind Frame: Turn Negative Thoughts into Positive Actions
• Psychological Safety in the Workplace
• Vicarious Trauma
• Work/Life Balance 

Teaming Suite 

• Effective Communication Strategies
• Psychological Safety in the Workplace
• Teams/Team Bonding

Learn More and Sign up

Learn more about how to register, badging opportunities, college requests for group training, and more at the Professional & Personal Development Workshops page.

The workshops are cross-linked from the SBCTC Professional Development page and the ctcLink Training & Learning Opportunities page.

Questions? Reach out to Corinne Taylor, Professional/Personal Development Trainer.

How to Check the Status of an Enhancement Request

The ctcLink Customer Services Teams document all Enhancement Request (ER) forms submitted.

The ctcLink Enhancement Request Status lists are updated the first and third Wednesday of each month to align with the ctcLink Working Group calendar.

You can see where each Enhancement Request is in the governance review process, approval status, and/or any other actions taken in a couple of different views.

High-Level Summary At-a-Glance

The Full Enhancement Request List is sorted by status.

CS Core Updates

Campus Solutions (CS) Core Pillar Support Web Page

Visit the Campus Solutions (CS) Core pillar support web page at ctcLink Support for all things CS Core-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

Running Start Series

SBCTC Dual Credit presents monthly virtual sessions for college Running Start staff. Each session includes SBCTC/OSPI updates and time for Running Start college staff to come together and connect. Participants cover a wide range of topics, including Campus Solutions - Student Financials.

The presentation portion is recorded and posted to the SBCTC Dual Credit YouTube playlist.

Feel free to contact Stephanie Wahl, SBCTC Student Services & K12 Alignment Policy Associate, with any questions.

CS Core Learning Opportunities

You can find details about upcoming CS Training and Work Sessions on the SBCTC Calendar, CS Core Weeklyish COREspondence, and CS Core eList.

For a list of previous recordings, please visit the Campus Solutions Learning Opportunities Recordings QRG.

CS Core ctcLinkUps

CS Core ctcLinkUps are planned with purpose and each session is designed to stand alone. While content is related, sessions are independent and each has a distinct scope and a different purpose. Training Sessions review functionality. These are intentionally followed by Work Sessions that explore usage. You may choose to attend either session alone or both as a set.

Space Mission PERC: Navigating Requirement Checks

This month, we turn our attention to PERC (Prerequisite Enrollment Requirement Checking). PERC depends on Enrollment Requirements and reveals how they behave in practice; however, this session focuses on PERC and does not cover Enrollment Requirement configuration.

• In the Training Session, we'll start with a pre-launch checklist, where strong requirement configuration sets the stage before lift-off. The mission begins with running the PERC process, moves through interpreting and applying results, and concludes with exploring Enrollment Requirement rosters.
• Join the Work Session for an in-flight simulation experience! Together, we'll orbit real scenarios, explore best practices, and identify strategies for determining why a student was flagged-or not flagged-as expected. Whether you're fine-tuning your controls or troubleshooting mid-flight, we'll help keep things on course.

Bring your questions, and we'll do our best to keep your launch on schedule.

FIN Updates

FIN Fiscal Year-End 2026 Information and Resources

The SBCTC Finance and Accounting teams want to ensure you have all the resources necessary to prepare for and deliver Year-End Processing.

Check it out and mark your calendar

You’ll find information about upcoming sessions and additional resources for each FIN module, as well as FIN Sessions presented by the SBCTC Accounting team at the Finance ctcLink Customer Support Year-End Information and Sessions document.

Recordings

Year-end recordings and background information will be in the ctcLink Learning Opportunities Information course in Canvas.

Within the course, select the Modules link. Year-end content is in the Finance Learning Opportunities section with a subsection of FYE26: FISCAL YEAR END. If you do not have access to the course, you can register through the ctcLink Training Registration Form.

You may also find all sessions on the College System & SBCTC Calendar.

Questions?

Reach out to Alec Risk, MBA, MSML, Functional Trainer – Finance.

Finance Pillar Support Web Page

Visit the Finance (FIN) pillar support web page at ctcLink Support for all things FIN-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Oracle and PeopleSoft resources

FIN Learning Opportunities

Travel and Expenses Q&A & Mini Training

Recurring every last Monday of the month, 11 a.m. to noon, join us for a collaborative, interactive and troubleshooting drop-in support session on everything Travel and Expenses. This session may be partially recorded.

• 11 – 11:30 a.m. Training: The first half of the meeting is typically a short training focused on a particular topic/process in Travel and Expenses. This portion of the meeting is usually recorded. The recording and associated QRGs are posted to the ctcLink Pillar Work Session Information Canvas Course. End-users are welcome to listen in and learn something new.
• 11:30 a.m. - 12 p.m., Q&A: Second half of the meeting will not be recorded. Please come with your questions or issues and be ready to share your screen.

This open time is for college end users to collaborate with functional support and other Travel and Expense staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:

• Canceling EX Payments
• Initial Setup and the Importance of updating Expenses Profiles
• Applying Cash Advances to an Expense Report
• Cash Advance Reconciliation
• On & Off-boarding Employees for Expenses
• Why your Approved Expense Report Won't Stage for Payment

Module: Expenses / Travel & Expense

Primary Audience: Staff, Travelers, Travel Admins/Staff

Related QRGs: FIN - Expenses section of the ctcLink Reference Center

Prerequisite Courses: EX100, EX101 and/or EX102

Contact Alec Risk, ctcLink Functional Trainer.

FIN Work Session: Grants/Projects Mini Training and Open Q&A

Recurring every second Monday of the month at 11 a.m. join the ctcLink Finance Customer Support team for a collaborative, interactive, training and troubleshooting drop-in session on everything Grants/Projects.

Michele Rockwell, MSML, ctcLink Finance Functional Analyst, facilitates.

• 11 – 11:30 a.m., Training: First half of the meeting will typically be a short training focused on a particular topic/process in Grants and Projects. This portion of the meeting is usually recorded. The recording will be posted to the ctcLink Learning Opportunities Information Canvas Course.
• 11:30 a.m. – 12 p.m., Q&A: Second half of the meeting will not be recorded. You are invited to drop in with any questions related to grants and projects at the open Q&A sessions. This open time is for college end-users to collaborate with functional support and other Grants and Projects staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:
  • Grant Billing
  • Modify Grant Award or Capital Project Budgets
  • Amending Awards
  • Project-related Budget/Commitment Control Errors
  • Grant-related Combo Codes
  • Grant-related Item Types

Related QRG: FIN - Grants/Contracts section of the ctcLink Reference Center

Questions? See the contact information listed in the event calendar listings below.

 Finance College Users Production Support Meetings

Meetings are held every Tuesday, from 2 to 3 p.m. These sessions are open to ALL Finance (FIN) end users. The ctcLink Finance Customer Support team provides updates on Service Tickets, PeopleSoft enhancements, and open forum time to ask questions or request future topics.

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

Accounts Receivable (AR) and Billing (BI) Open Q&A

Every Thursday, these recurring Accounts Receivable and Billing work sessions aim to provide accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes.

Bring your AR and BI questions and get functional support or listen in and collaborate with your community college peers.

The recorded sessions will be posted to the ctcLink Learning Opportunities Information Canvas Course located under Modules > Finance Learning Opportunities > Accounts Receivable and Billing Work Sessions.

Module(s): FIN [AR and BI]

Primary Audience: Accounts Receivable and Billing Staff

Related QRG: FIN - Accounts Receivable, FIN - Billing

ctcLink Accounting Team Presents

These daily work sessions aim to provide accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes. Each session covers a specific topic(s) and then moves to open Q&A.

FIN & Accounting Work Session: GL Fiscal Year-End Open Q&A

Tuesday and Thursdays, June 30 to August 4, 2026, 11 a.m. to 12 p.m.

These drop-in sessions are specific to help resolve General Ledger Journal troubleshooting for Fiscal Year-End 2026. This includes lifting rules, activating accounts and appropriations, and answering or assisting with journal errors.

Refer to the “SBCTC ctcLink Accounting Team Presents” Q&A sessions for general accounting questions and concerns.

FA Support Updates

FA Weeklyish Bulletin

Trying to recall that important thing you read in the ctcLink Financial Aid eList, FA Weeklyish Bulletin? Don’t miss a thing! Revisit past editions in the FA Weeklyish Bulletin Archive at the ctcLink Reference Center.

Financial Aid (FA) Pillar Support Web Page

Visit the Financial Aid (FA) pillar support web page at ctcLink Support for all things FA-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

FA Learning Opportunities

FA Support Session: 2026-2027 AY Processing

Thursday, June 11, 1-3 p.m., Join the session

Audience: Financial Aid staff (with PCD access) who are responsible for loading ISIRs and assigning F02s. 

This FA Support Session is a hands-on workshop style session that walks through identifying students who have new ISIRs completed on or after April 26, 2026. This session is a repeat of the June 9 session.

The session will walk through resolving FAPSAR00 errors, running queries in PCD, and identifying students who need an F02 in PRD. We will be working in two environments: PCD and PRD.

We will work from two QRGs. Please review both:

• Resolving FAPSAR00 Errors in PCD for the 2026-2027 AY F02 Service Indicator Process | FA - Financial Aid Resources | ctcLink Reference Center
• Steps to Assign F02 Service Indicator from PCD to PRD for 2027 AY ISIRs

Action Required

Prior to the session, in PCD, delete any FAPSAR00 processes that previously ran to Error. Ensure that all ISIRs you want loaded from 04/26/2026 to current date are loaded into PCD.

Important Note

You may schedule your ISIR JobSet in PCD to run these ISIRs or choose to run the ISIR steps ad hoc. Please do not run processes concurrently when another college is running their process. 

FA Training Workshop: (Header Colleges Only) Loan Set Up for Schema 5.0d and 26/27 Loan Processing

Thursday, June 25, 2026, 1 – 3:30 p.m., Learn more and join the session

This FA Training Workshop is a hands-on workshop to set up/adjust your Run Controls for the 2026-2027 AY in preparation for sending out your Direct Loan files for the Summer Term. 

Agenda

• Updating/checking Loan Fee Set Up
• Updating/checking Loan Fee in Item Types Set Up 
• Updating/checking the Loan Fee in Create Loan Types pg
• Updating the Process Loans Run Control ID parameters to 2027 AY

2:30 – 2:45 p.m. Break

• Updating the Odd Year (OY) Summer Include & Summer Exclude Run Control ID parameters to 2026/2027 dates and AY
• Updating the OY Process Loan Dates Run Control ID to 2027 AY
• Updating the Schema to 5.0d on the OY Generate Direct Loan Data pg
• Updating and/or creating OY Run Control IDs for your Direct Loan Reports

Audience:  Header College Financial Aid Staff responsible for Direct Loan Origination and Outbounding

Session Presenter: Kelly Forsberg, ctcLink Functional Trainer, FA

This session will be recorded. There will be no slide deck, as we will be working hands-on in the live ctcLink Production (PRD) environment.

FA Training Workshop: Loan Debt Letter Refresher for New Aid Year

Tuesday, June 30, 2026, 9 -10 a.m., Learn more and join the session

This FA Training Workshop Session is a hands-on workshop to set up/adjust your Run Controls for the 2026-2027 AY in preparation for sending out your state-required Loan Debt Letter Notifications. 

Agenda

• Understand how to prepare/update run control(s) for assigning and sending the communication
• Understand how to review Messages via Thread Inquiry
• Understand how students are notified about their unread messages in Message Center

Audience:  Financial Aid staff responsible for notifying students of communications and staff responsible for managing the Federal Direct Loan program

Session Presenter: Kelly Forsberg, ctcLink Functional Trainer (FA)

This session will be recorded.  There will be no slide deck, as we will be working hands-on in the live ctcLink Production (PRD) environment.

2026 FA Drop-in Support Sessions

Need help troubleshooting or want to learn something new? Join these casual drop-in sessions to connect with colleagues, share insights, and solve challenges together.

Questions? Contact Kelly Forsberg, ctcLink Functional Trainer (Financial Aid).

Upcoming HCM Name Change Approvals Process

The SBCTC Human Capital Management (HCM) team plans to implement changes to the Name Change Approvals process in Production on Wednesday, June 17.

What is changing?

To ensure approvals are managed at the appropriate college level, requests will be automatically routed to the designated College Administrator who holds the local security role ZZ Name Change Appr.

• No More Manual Query Verification: This update eliminates the need for Human Resources Specialists to manually run the query QHC_HR_SS_APPROVALS_PNDG_RPT just to locate pending name change requests. (Note: This query is still required for other Manager Self Service (MSS) transactions for now, as we continue implementing the Approval Workflow Engine across MSS).
• Streamlined Actions: Approvers can now efficiently review and take action on requests using the Approvals tile under Workforce Administrator or via their Notifications (bell icon).

The HCM team is currently updating the existing Quick Reference Guide (QRG) to reflect the changes users will experience following the implementation. Once the QRG is finalized, we will distribute it along with a recording of the Q&A session and provide links to these resources on the SBCTC website.

HCM Name Change Approvals Q&A Session

Tuesday, June 16, 2026, 11 a.m. - 12 p.m., Join Session

To learn more about these changes, SBCTC will host a Q&A session to answer questions and provide additional information regarding the updated Name Change Approvals process. 

The Q&A session is optional, but we encourage users who are affected by these changes to attend.

Questions?

Reach out to Sean Cardoza, Senior Test Coordinator / Automation Engineer. 

Join the ctcLink Working Group: Seeking Voting Member with Human Capital Management (HCM) Experience

Interested in making a systemwide difference in ctcLink?  If so, we need your voice! 

A member of the ctcLink Working Group stepped down after an extended period of dedicated service. We need your help in filling a voting member role for the ctcLink Working Group for Human Capital Management (HCM).  

The voting members represent a broad spectrum of ctcLink functional expertise from a range of college types. Currently, we have ONE opening and seek a college expert with Human Capital Management experience:

• Human Capital Management (HCM) Pillar
  • Human Resources HCM
  • Payroll/Benefits HCM

The time commitment is two to four hours per month, including online meetings (first and third Wednesday of each month).  Among other things, the ctcLink Working Group is responsible for:

• Decisions regarding enhancement requests, global business process adoption and issue resolutions that impact multiple pillars, any business function within a pillar, and/or any external integrations with PeopleSoft
• Decisions on proposed release schedules and enhancement requests which do not impact any approved budget or overall timeline
• Rollout of Global Business Process changes
• Authority to approve reasonable timeline adjustments if higher priority (mandated/system critical) initiatives are deemed necessary to release in advance of an approved initiative, with obligation to notify the Strategic Technology Advisory Committee (STAC) of changes and reasoning
• Addressing appeals of Working Group decisions

Learn more about the key role members of the ctcLink Working Group play in systemwide ctcLink Operational Governance:

• Overview of ctcLink Working Group
• ctcLink Working Group Meetings & Minutes

Next steps

Please speak with your supervisor regarding your interest and capacity to serve in this important role and then complete the Working Group Nomination Form_HCM_June 2026.

To be considered, your president or chancellor must sign the form.

Completed nomination forms must be returned by 5 p.m. on Wednesday, June 17, 2026.

Questions?

Our co-chairs would be happy to discuss the role with you or the Working Group decision-making process. If you have any questions, please reach out to Tara Keen or Chantel Black

Please Cc Carrie Powell to ensure coordination of messages.

HCM Support Updates

Refresh your HCMemory

HCM Work Sessions are recorded and stored in the ctcLink Learning Opportunities Information Canvas course (formerly Pillar Work Session Info) for future reference.

More about how to access the Training Recordings Archive.

HCM Monthly Newsletter

Subscribe to the ctcLinkSME-HCM list to receive the latest edition of the HCM Monthly Roundup, featuring HCM hot topics, training, and how-to tips.

To subscribe

• Visit ctcLinkSME-HCM – Human Capital Management (HCM) and follow the screen prompts.
• Contact: HCM Customer Support

Human Capital Management (HCM) Pillar Support Web Page

Visit the Human Capital Management (HCM) pillar support web page at ctcLink Support for all things HCM-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

HCM Learning Opportunities

HCM Work Sessions

Recurring every other Wednesday, 1 to 3 p.m. (except where noted), HCM Work Sessions offer deeper dives into PeopleSoft functionality, focusing on skills enhancement in specific HCM functions (e.g., payroll, benefits, manager self-service).

• Visit the Schedule of Human Capital Management pillar for the latest offerings.
• Find past trainings and sessions at ctcLink Pillar Work Session Information.

SF Support Updates

Student Financials (SF) Pillar Support Web Page

Visit the Student Financials (SF) pillar support web page at ctcLink Support for all things HCM-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

SF eList subscriptions

Please note the ctcLink Support eList and SBCTC e-list  pages, especially these three:

• Main Student Financials eList: ctcLinkSME_StuFin
• 1098-T Statements eList: ctcLink-1098T
• BAR (Budget, Accounting, and Reporting Council) eList: BAR

Remember, besides receiving notes from our team, these resources are an easy way to ask questions of your systemwide SF colleagues.

SF Learning Opportunities

Please feel free to reach out to SFSupport@sbctc.edu if you have any questions or need further clarification.

• The Student Financials Learning Opportunities Recordings QRG is a comprehensive list of all previous SF-related recordings.
• Previous SF DL Blasts can be found within Student Financials Resources.

SF Drop-in Session: WWSFD Live!

Monday, June 22, 1 p.m., Learn more and join the session

We’re excited to kick off a new series designed to create an open and supportive space for college Student Financials staff.

WWSFD Live! is your opportunity to:

• Ask questions
• Talk through open service tickets
• Get clarification or guidance
• Share ideas, feedback, or topics for discussion with the SF team

There is no formal agenda. Drop in for discussion or to simply to listen and learn. This session will not be recorded.

Questions? Reach out to Pauline Smith, Functional Trainer – Student Financials.

SF Work Session: WWSFD (What Would Student Financials Do?) AR Series

Join  our three-part series and jump into Accounts Receivable with a fresh twist. Please come prepared with questions—we look forward to interactive discussions!

Primary Audience: Student Financials Staff

Related QRGs: SF - Collections

Presenter/Facilitator: Pauline Smith, ctcLink SF Functional Trainer and SF Team

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

Query Developer Learning Opportunities

Step Up your Query Game

The ctcLink Training Calendar has been updated with 2025 instructor-led query-related training. To clear filter settings, select None. Then select ctcLink Learning Opportunities > Reporting Training.

Learn more about the Designated Query Developer Training series and start your journey to becoming your college’s very own query guru! Or query wizard, if you prefer. Or maestro. Maybe a goddess, crackerjack, wizard, or maven. It’s up to you!

Query Fundamentals Lab

Every Monday, 10-11 a.m., Join the Webex session

Query fundamentals labs are held weekly giving all Query Developers the chance to practice their query development skills. Different topics/skills are covered each week. Past lab exercises and recordings are available in Canvas.

How to Enroll in Self-Paced Query Developer Courses

It’s easy to enroll in Query Developer Courses.

• Visit the ctcLink Training Registrationpage,
• Select the class(es) from the Designated Query Developer Training section,
• Follow the sign-up process.

More for PeopleSoft Query Developers

Find more ctcLink PeopleSoft Query Development resources including forms, documentation, and tools at the ctcLink PeopleSoft Reporting web page.

ctcLink Accessibility Monthly Open Forum

The ctcLink Accessibility monthly forums engage Washington's community and technical college system in discussions around ctcLink accessibility and technology. We aim to improve communication and transparency while providing space for productive and solution-focused dialog. Our main objective is to deliver accessible technology for all our students, staff, and the larger community.

Join us! Meetings are held on the second Tuesday of each month, 11 to 11:30 a.m.

Please join us for the next ctcLink Accessibility Open Forum on Tuesday, July 14, 2026, at 11 a.m. All are welcome to attend via Zoom.

• Participants are encouraged to submit ideas for future meetings via an online form.
• Zoom meeting link: ctcLink Accessibility Open Forum 2025 and beyond

In case you missed a meeting, please see materials from past Open Forums.

Keeping the Lights On

In a ctcLink world populated with acronyms and mysterious jargon, the Application Services teams are the “pillar behind the pillars” for Washington’s community and technical colleges 24/7 by supporting ctcLink pillars, systemwide IT applications, environments, accessibility improvements, testing, and managing the network data load behind-the-scenes.

While you may never meet them directly or understand what they do, they support you every single day.