A weekly round-up of ctcLink learning opportunities, ctcLink support updates, and news for Washington state community and technical college ctcLink users.

If you have questions or suggestions for future editions, contact ctcLink News or slnelson@sbctc.edu.

NOTE: The next edition of the ctcLink Learning Opportunities & Support Roundup will be Wednesday, July 15, 2026.

What ctcLink learning opportunities are available?

ctcLink Learning Opportunities Calendar

Find the latest learning opportunities, including notices of cancellation or schedule changes:

ctcLink Pillar One-Stop

Grab-and-go information about training, resources, and support per ctcLink pillar:

ctcLink Support eLists

If you are a ctcLink end-user and not already hearing about learning opportunities firsthand, join one or more support lists today.

ctcLink Customer Support teams send notifications of learning opportunities (including trainings, work sessions, user acceptance testing, and more), as well as global and cross-pillar system communications to the applicable ctcLink Support eLists (aka listservs) on a regular basis.

Learning Opportunities & Training Ahead

To plan further ahead or find the latest learning opportunities, as well as notices of cancellation or schedule changes:

Date Time Event
Jul 2 9am FIN Work Session: Accounts Receivable and Billing FYE Q&A
Jul 2 10am ctcLink Accounting Team: TOPIC - Asset & Liability Subsid Historical Cleanup
Jul 2 11am FIN and Accounting Work Session: General Ledger FYE Open Q&A
Jul 6 10am ctcLink Accounting Team: TOPIC - Due To/From
Jul 7 10am ctcLink Accounting Team: TOPIC - Unearned Revenue Process
Jul 7 11am FIN and Accounting Work Session: General Ledger FYE Open Q&A
Jul 7 2pm FIN Work Session: All FIN Modules ctcLink Customer Support Year-End Open Q&A
Jul 8 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 8 1pm HCM Work Session: Job Effective Date Insert (JEDI) Process - "All it can do for you!"
Jul 8 2pm [CANCELED] ctcLink Accounting Team: SF/GL Open Forum Meeting
Jul 9 9am FIN Work Session: Accounts Receivable and Billing FYE Q&A
Jul 9 9am HCM Users Group Monthly Virtual meeting
Jul 9 10am ctcLink Accounting Team: TOPIC - LGIP & Certificate of Participation
Jul 9 11am FIN and Accounting Work Session: General Ledger FYE Open Q&A
Jul 9 2pm FIN Work Session: Grants/Projects FYE Open Q&A
Jul 10 9am FIN Work Session: Grants/Projects FYE Open Q&A
Jul 10 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 10 2pm FIN Work Session: Grants/Projects FYE Open Q&A
Jul 13 8:30am FIN Work Session: Grants/Projects FYE Open Q&A
Jul 13 10am ctcLink Accounting Team: TOPIC - Leave Accrual & Compensated Absences
Jul 13 11am [CANCELLED] FIN Work Session: Grants/Projects Mini Training and Open Q&A
Jul 14 9am PS Query Training 301 Advanced - Part 1Sign Up
Jul 14 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 14 11am FIN and Accounting Work Session: General Ledger FYE Open Q&A
Jul 14 2pm FIN Work Session: All FIN Modules ctcLink Customer Support Year-End Open Q&A
Jul 15 8:30am FIN Work Session: Grants/Projects FYE Open Q&A
Jul 15 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 15 1pm HCM Work Session: WA State Office of Financial Management (OFM) Updates
Jul 16 9am FIN Work Session: Accounts Receivable and Billing FYE Q&A
Jul 16 9am PS Query Training 301 Advanced - Part 2Sign Up
Jul 16 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 16 11am FIN and Accounting Work Session: General Ledger FYE Open Q&A
Jul 17 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 20 10am ctcLink Accounting Team: TOPIC - Allocation of Revenues to Match Expenditure Chart Strings
Jul 20 1pm SF Work Session: WWSFD - AR Series #3
Jul 21 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 21 11am FIN and Accounting Work Session: General Ledger FYE Open Q&A
Jul 22 10am ctcLink Accounting Team: TOPIC - Negative Cash Clearing
Jul 23 9am FIN Work Session: Accounts Receivable and Billing FYE Q&A
Jul 23 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 23 11am FIN and Accounting Work Session: General Ledger FYE Open Q&A
Jul 24 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 27 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 27 11am FIN Work Session: Travel and Expenses Mini Training & Workshop
Jul 28 9am PS Query Training 302 - Migrations Part 1Sign Up
Jul 28 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 28 11am FIN and Accounting Work Session: General Ledger FYE Open Q&A
Jul 28 2pm CyberSource Unified Checkout- Demo
Jul 29 9am CyberSource Unified Checkout- Demo
Jul 29 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 30 9am FIN Work Session: Accounts Receivable and Billing FYE Q&A
Jul 30 9am PS Query Training 302 Migrations - Part 2Sign Up
Jul 30 10am ctcLink Accounting Team: TOPIC - Open Q&A
Jul 30 11am FIN and Accounting Work Session: General Ledger FYE Open Q&A
Jul 31 10am ctcLink Accounting Team: TOPIC - Open Q&A
Aug 4 9am FA Drop-in Support Session: Loan Troubleshooting for Reconciliation
Aug 4 11am FIN and Accounting Work Session: General Ledger FYE Open Q&A
Aug 6 9am FIN Work Session: Accounts Receivable and Billing FYE Q&A
Aug 10 9am HCM Users Group Monthly Virtual meeting
Aug 10 11am FIN Work Session: Grants/Projects Mini Training and Open Q&A
Aug 10 1pm SF Training: 2026 Fall Welcome Back to Basics: Cashiering, Refunds, and Payment Plans
Aug 12 1pm HCM Work Session: Fluid Job Data
Aug 12 2pm ctcLink Accounting Team: SF/GL Open Forum Meeting

Resource Description
ctcLink Training Quick Reference Guides The ctcLink Training Quick Reference Guides (QRGs) in the ctcLink Reference Center lists and links to recordings of sessions delivered by the Training Team.
Learning Opportunities Information in Canvas

The ctcLink Learning Opportunities Information Canvas course is a compilation of recordings and presentation information from topical presentations spanning a wide variety of subjects.

Register for the course(s) at ctcLink Training & Learning Opportunities Registration.

ctcLink Security Documentation & Training Find ctcLink Security-related training materials, documentation, Quick Reference Guides (QRGs), useful queries, and more on the ctcLink Security Documentation & Training page.
Accessibility and ctcLink Open Forums SBCTC hosts monthly Accessibility and ctcLink Open Forums to engage Washington's community and technical college system in discussions around ctcLink accessibility and technology. Find materials and recordings from past ctcLink Accessibility Forums on the website.

Learn about how to register, badging opportunities, and more at the Professional & Personal Development Workshops page.Registering for the workshops is easy!
  1. Visit the SBCTC meetings and events calendar
  2. Filter by "CTC Professional Development » Personal & Professional Development Suite"
  3. Click "Sign up" button to enroll
Date Time Event
Jul 2 1pm Managing Stress Part 2 Personal Development Workshop
Jul 7 1pm Teams/Team Bonding Professional Development Workshop
Jul 14 1pm Psychological Safety in the Workplace Personal Development Workshop
Jul 16 1pm Time Management Professional Development Workshop
Jul 21 1pm *NEW! Professional Suite: Generational & Learning Preferences
Jul 23 1pm Mindframe: Turning Negative Thoughts into Positive Actions Personal Development Workshop
Jul 28 1pm Work/Life Balance Personal Development Workshop
Jul 30 1pm Effective Communication Strategies Professional Development Workshop
Aug 4 1pm EQ (Emotional Quotient) Personal Development Workshop
Aug 6 1pm Leadership Professional Development Workshop
Aug 13 1pm Top Tier Customer Experience Professional Development Workshop
Aug 18 1pm Vicarious Trauma Personal Development Workshop
Aug 20 1pm Teams/Team Bonding Professional Development Workshop
Aug 25 1pm Managing Stress Part 1 Personal Development Workshop
Aug 27 1pm Managing Stress Part 2 Personal Development Workshop
Aug 31 1pm Teams/Team Bonding Professional Development Workshop
Sep 8 1pm Psychological Safety in the Workplace Personal Development Workshop
Sep 10 1pm Time Management Professional Development Workshop
Sep 15 1pm Generational & Learning Preferences Personal Development Workshop
Sep 17 1pm Mindframe: Turning Negative Thoughts into Positive Actions Personal Development Workshop
Sep 22 1pm Work/Life Balance Personal Development Workshop
Sep 24 1pm Effective Communication Strategies Professional Development Workshop
Sep 29 1pm EQ (Emotional Quotient) Personal Development Workshop

ctcLink News

Employee Onboarding & Offboarding (EO&O) Task Force Presents Second Set of Recommendations

Wednesday, July 8, 2025, 10:30 a.m. to noon, during meeting

HR staff, HCM SMEs, and Local Security Administrators will be invited to attend via Zoom.

The (EO&O) Task Force has been working hard on behalf of all 34 colleges to review on- and offboarding-related ctcLink business practices to streamline processes and improve our use of ctcLink as a system. 

Join us as the ctcLink Process Alignment Workgroup (PAW) Employee Onboarding & Offboarding (EO&O) Task Force presents the HCM Pillar specific recommendations for best practices to the ctclink College Collaboration Group (cCCG) for a formal adoption vote at a future date. 

There will be more recommendations regarding Security, Security/HCM cross-functional and Training ahead; however, the Task Force wants to present them in easier-to-digest, bite-sized portions, so this presentation is dedicated to HCM Pillar-specific recommendations only.  

Learn more about the PAW Project 

Questions?

Please reach out to Sindie Howland, Employee Onboarding & Offboarding Process Alignment Task Force Lead & Everett Community College Associate Director for Change Management and Process Improvement, if you have any questions or concerns about EO&O Process Alignment activities.

2026 Data Summit - Register Today

Monday, August 10, 2026, 9 a.m. to 4 p.m. Centralia College, TransAlta Commons

The 2026 Data Summit is shaping up to be focused, practical, and collaborative. 

Co-sponsored by the DataLink Steering Committee, IT Commission (ITC), Research & Planning Commission (RPC), and the ctcLink College Collaboration Group, the summit agenda emphasizes real-world application — moving beyond theory into how colleges are using data today.

The agenda includes:

  • Conversation around AI and data 
  • Data Visualization tools and options
  • Data Governance/Data Security
  • Opportunities for collaboration and networking
  • Deep dives on Hot Topics

Register now!

2026 Data Summit REGISTRATION is now available. Register soon and mark your calendars!

The registration form includes a link to a high-level agenda and accommodation recommendations based on quality and proximity to the event.  

What's it all about?

Key themes include improving data governance, exploring analytics tools, strengthening data access, and addressing emerging areas like AI and data protection.

Breakout sessions highlight shared challenges and solutions across institutions, with a strong focus on what’s working and where teams are still evolving.

Overall, the summit reflects a system actively aligning around consistent, effective data practices while adapting to new technologies and priorities.

New to ctcLink or Ready to Upskill? Make a ctcLink Training Plan

The ctcLink Customer Support Training team developed tools to assist colleges with employee onboarding in response to recommendations and requests.

Although learning a new software system can be challenging, these documents provide new staff with the information needed to locate, understand, and participate in the various training and learning opportunities available from the Washington State Board for Community and Technical Colleges (SBCTC). 

About the Onboarding Training Manuals 

Onboarding Training Manuals can be found in the ctcLink Reference Center “Welcome to ctcLink – Start Here” section. Manuals are available for users in all PeopleSoft pillars, as well as for general staff:

Each manual is divided into sections highlighting specific topics and information necessary to become more comfortable with our ctcLink system. Section topics may include: 

  • Onboarding checklist 
  • Welcome to ctcLink Training 
  • Each pillar’s place in ctcLink 
  • Prerequisite ctcLink courses 
  • Role-based training content and requirements (i.e., required and recommended ctcLink self-paced training courses) 
  • Additional onboarding resources
How to use the onboarding manuals

The intent is for supervisors to work with staff to provide clarity around staff roles and functions of their job based on the onboarding manual. 

  • Each ctcLink module lists required and recommended self-paced ctcLink Canvas training courses which directly align to roles and functions performed at the colleges. For example, each staff member is required to complete general prerequisite courses to introduce them to the ctcLink system.
  • The checklist included allows supervisors to identify which required and recommended courses should be completed by each staff member. Additional training resources are provided to assist new staff in their onboarding activities. 

The ctcLink Training and Support teams look forward to partnering with the colleges and SBCTC agency staff to provide enhanced onboarding and training experiences for new and current employees. 

Please reach out to ctcLink Training Management if you have questions or concerns. 

Get Connected: Join ctcLink Support eLists

ctcLink Customer Support sends updates, outage notices, changes to configuration, training and workshop opportunities, global and cross-pillar communications to colleges via Mailman eLists (often referred to as listservs, which is a registered trademark).

College subject matter experts (SMEs), PeopleSoft users/stakeholders can use the lists to ask their college peers questions about how they do things in ctcLink, best practices, local training plans, and more. 

When you join, do NOT select the Digest option or you might miss out on time-sensitive messages.

Find your lists

Are You Receiving ctcLinkAlerts?

SBCTC uses the ctcLinkAlerts eList to send notices about planned downtime for system updates, production alerts, urgent issues, and any unplanned downtime.

Each college maintains a local ctcLinkAlerts email distribution list (e.g., ctclinkalerts@columbiabasin.edu, ctcLinkAlerts@spscc.edu) which your ctcLink College Leader maintains as needed.

These college lists, not individuals, are subscribed to ctcLinkAlerts@lists.ctc.edu.

Each college chooses who to include, but typically colleges include their local ctcLink leadership, local ctcLink committee or task force members, key subject matter experts, IT, Help Desk, and PIO.

Restock Your Resiliency Toolkit

Take some time to take care of yourself! Professional and Personal Development Suite workshops are open to all Washington state community and technical college employees, whether faculty, staff, or exempt.

This series of soft-skill workshops was initially developed to support SBCTC IT staff. Once the workshops were discovered on the agency calendar by other SBCTC and college employees, they asked if they, too, might participate on a case-by-case basis.

Since piloting outside participation and receiving positive feedback and requests, we sought agency leadership and support to work across SBCTC departments to present to a systemwide audience. 

2026 Offerings

Professional Development Suite
  • Effective Communication Strategies 
  • Generational & Learning Preferences - NEW 
  • Leadership 
  • Presentation Tips & Tricks - NEW 
  • Teams/Team Bonding 
  • Time Management 
  • Top Tier Customer Experience 
Personal Development Suite 
  • Emotional Quotient (EQ)
  • Managing Stress Part 1
  • Managing Stress Part 2
  • Mental Health: Awareness & Support
  • Mind Frame: Turn Negative Thoughts into Positive Actions
  • Psychological Safety in the Workplace
  • Vicarious Trauma
  • Work/Life Balance 
Teaming Suite 
  • Effective Communication Strategies
  • Psychological Safety in the Workplace
  • Teams/Team Bonding

Learn More and Sign up

Learn more about how to register, badging opportunities, college requests for group training, and more at the Professional & Personal Development Workshops page.

The workshops are cross-linked from the SBCTC Professional Development page and the ctcLink Training & Learning Opportunities page.

Questions? Reach out to Corinne Taylor, Professional/Personal Development Trainer.

CS Core Updates

Campus Solutions (CS) Core Pillar Support Web Page

Visit the Campus Solutions (CS) Core pillar support web page at ctcLink Support for all things CS Core-related:

  • ctcLink Reference Center Quick Links
  • ctcLink Onboarding Training Manual
  • Learning Opportunities & Training
  • Lists and groups
  • Pillar newsletter
  • Oracle and PeopleSoft resources

CS Core Learning Opportunities

You can find details about upcoming CS Training and Work Sessions on the SBCTC Calendar, CS Core Weeklyish COREspondence, and CS Core eList.

For a list of previous recordings, please visit the Campus Solutions Learning Opportunities Recordings QRG.

Space Mission PERC: Navigating Requirement Checks

CS Core ctcLinkUps are planned with purpose and each session is designed to stand alone. While content is related, sessions are independent and each has a distinct scope and a different purpose. Training Sessions review functionality. These are intentionally followed by Work Sessions that explore usage. You may choose to attend either session alone or both as a set.

This month, we turned our attention to PERC (Prerequisite Enrollment Requirement Checking). PERC depends on Enrollment Requirements and reveals how they behave in practice; however, this session focuses on PERC and does not cover Enrollment Requirement configuration.

In the Training Session, we started with a pre-launch checklist, where strong requirement configuration sets the stage before lift-off. The mission began with running the PERC process, moved through interpreting and applying results, and concluded with exploring Enrollment Requirement rosters.

In the Work Session, we held an in-flight simulation experience! Together, we orbited real scenarios, explored best practices, and identified strategies for determining why a student was flagged-or not flagged-as expected.

June 2026 Recordings Available

If you receive an "Access Denied" message, you may not yet be enrolled. Access may be institution-specific—if needed, update the URL by replacing “SBCTC” with your institution’s name. To request access, please visit the ctcLink Training Registration page.

FIN Updates

FIN Fiscal Year-End 2026 Information and Resources

The SBCTC Finance and Accounting teams want to ensure you have all the resources necessary to prepare for and deliver Year-End Processing.

Check it out and mark your calendar

You’ll find information about upcoming sessions and additional resources for each FIN module, as well as FIN Sessions presented by the SBCTC Accounting team at the Finance ctcLink Customer Support Year-End Information and Sessions document.

Recordings

Year-end recordings and background information will be in the ctcLink Learning Opportunities Information course in Canvas.

Within the course, select the Modules link. Year-end content is in the Finance Learning Opportunities section with a subsection of FYE26: FISCAL YEAR END. If you do not have access to the course, you can register through the ctcLink Training Registration Form.

You may also find all sessions on the College System & SBCTC Calendar.

Questions?

Reach out to Alec Risk, MBA, MSML, Functional Trainer – Finance.

Finance Pillar Support Web Page

Visit the Finance (FIN) pillar support web page at ctcLink Support for all things FIN-related:

  • ctcLink Reference Center Quick Links
  • ctcLink Onboarding Training Manual
  • Learning Opportunities & Training
  • Lists and groups
  • Oracle and PeopleSoft resources

FIN Learning Opportunities

CyberSource Demos

Staff working with CyberSource are invited to attend one of these repeated sessions to learn more about changes ahead.

Tamara Allen, Student Financials Senior Functional Analyst, will:

  • Review the CyberSource pages impacted by the transition.
  • Demonstrate the minor changes students will experience during the payment process.
  • Discuss the migration schedule and implementation approach for each college.
  • Provide an opportunity for questions and feedback.
DATE/TIME EVENT/TOPIC
Tuesday, July 28, 2 p.m. CyberSource Unified Checkout- Demo
Tuesday, July 29, 9 a.m. CyberSource Unified Checkout- Demo

Travel and Expenses Q&A & Mini Training

Recurring every last Monday of the month, 11 a.m. to noon, join us for a collaborative, interactive and troubleshooting drop-in support session on everything Travel and Expenses. This session may be partially recorded.

  • 11 – 11:30 a.m. Training: The first half of the meeting is typically a short training focused on a particular topic/process in Travel and Expenses. This portion of the meeting is usually recorded. The recording and associated QRGs are posted to the ctcLink Pillar Work Session Information Canvas Course. End-users are welcome to listen in and learn something new.
  • 11:30 a.m. - 12 p.m., Q&A: Second half of the meeting will not be recorded. Please come with your questions or issues and be ready to share your screen.

This open time is for college end users to collaborate with functional support and other Travel and Expense staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:

  • Canceling EX Payments
  • Initial Setup and the Importance of updating Expenses Profiles
  • Applying Cash Advances to an Expense Report
  • Cash Advance Reconciliation
  • On & Off-boarding Employees for Expenses
  • Why your Approved Expense Report Won't Stage for Payment

Module: Expenses / Travel & Expense

Primary Audience: Staff, Travelers, Travel Admins/Staff

Related QRGs: FIN - Expenses section of the ctcLink Reference Center

Prerequisite Courses: EX100, EX101 and/or EX102

Contact Alec Risk, ctcLink Functional Trainer.

FIN Work Session: Grants/Projects Mini Training and Open Q&A

Recurring every second Monday of the month at 11 a.m. join the ctcLink Finance Customer Support team for a collaborative, interactive, training and troubleshooting drop-in session on everything Grants/Projects.

Michele Rockwell, MSML, ctcLink Finance Functional Analyst, facilitates.

  • 11 – 11:30 a.m., Training: First half of the meeting will typically be a short training focused on a particular topic/process in Grants and Projects. This portion of the meeting is usually recorded. The recording will be posted to the ctcLink Learning Opportunities Information Canvas Course.
  • 11:30 a.m. – 12 p.m., Q&A: Second half of the meeting will not be recorded. You are invited to drop in with any questions related to grants and projects at the open Q&A sessions. This open time is for college end-users to collaborate with functional support and other Grants and Projects staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:
    • Grant Billing
    • Modify Grant Award or Capital Project Budgets
    • Amending Awards
    • Project-related Budget/Commitment Control Errors
    • Grant-related Combo Codes
    • Grant-related Item Types

Related QRG: FIN - Grants/Contracts section of the ctcLink Reference Center

Questions? See the contact information listed in the event calendar listings below.

 Finance College Users Production Support Meetings

Meetings are held every Tuesday, from 2 to 3 p.m. These sessions are open to ALL Finance (FIN) end users. The ctcLink Finance Customer Support team provides updates on Service Tickets, PeopleSoft enhancements, and open forum time to ask questions or request future topics.

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

DATE/TIME EVENT/TOPIC
Wednesday, July 8, 2 p.m. ctcLink Accounting Team: SF/GL Open Forum Meeting
Wednesday, Aug 12, 2 p.m. ctcLink Accounting Team: SF/GL Open Forum Meeting
Wednesday, Sept 9, 2 p.m. ctcLink Accounting Team: SF/GL Open Forum Meeting

Accounts Receivable (AR) and Billing (BI) Open Q&A

Every Thursday, these recurring Accounts Receivable and Billing work sessions aim to provide accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes.

Bring your AR and BI questions and get functional support or listen in and collaborate with your community college peers.

The recorded sessions will be posted to the ctcLink Learning Opportunities Information Canvas Course located under Modules > Finance Learning Opportunities > Accounts Receivable and Billing Work Sessions.

Module(s): FIN [AR and BI]

Primary Audience: Accounts Receivable and Billing Staff

Related QRG: FIN - Accounts Receivable, FIN - Billing

ctcLink Accounting Team Presents

These daily work sessions aim to provide accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes. Each session covers a specific topic(s) and then moves to open Q&A.

FIN & Accounting Work Session: GL Fiscal Year-End Open Q&A

Tuesday and Thursdays, June 30 to August 4, 2026, 11 a.m. to 12 p.m.

These drop-in sessions are specific to help resolve General Ledger Journal troubleshooting for Fiscal Year-End 2026. This includes lifting rules, activating accounts and appropriations, and answering or assisting with journal errors.

Refer to the “SBCTC ctcLink Accounting Team Presents” Q&A sessions for general accounting questions and concerns.

FA Support Updates

Financial Aid (FA) Pillar Support Web Page

Visit the Financial Aid (FA) pillar support web page at ctcLink Support for all things FA-related:

  • ctcLink Reference Center Quick Links
  • ctcLink Onboarding Training Manual
  • Learning Opportunities & Training
  • Lists and groups
  • Pillar newsletter
  • Oracle and PeopleSoft resources

FA Weeklyish Bulletin

Trying to recall that important thing you read in the ctcLink Financial Aid eList, FA Weeklyish Bulletin? Don’t miss a thing! Revisit past editions in the FA Weeklyish Bulletin Archive at the ctcLink Reference Center.

FA Learning Opportunities

FA Drop-in Support Sessions

Need help troubleshooting or want to learn something new? Join our casual drop-in sessions to connect with colleagues, share insights, and solve challenges together.

Stop on by the Webex at any time in between 9AM – 11AM. Feel free to come and go as you have questions.

Call for Nominations: College Advisory Group Vacancy (ePerformance Project)

ctcLink Human Resource Subject Matter Experts!

Due to a recent change in membership, we are seeking nominations to fill one (1) vacancy on the College Advisory Group.

This advisory group is associated with implementation of PeopleSoft Enterprise ePerformance (Workforce Development Module), Enhancement Request  #ER236, the Human Capital Management (HCM) Support Team is partnering with the Project Management Office (PMO) to prepare for the configuration of the ePerformance sub-module.

As part of this effort, a College Advisory Group, comprised of college Subject Matter Experts (SMEs), has been established to support project success by:

  • Providing timely input and feedback
  • Advising on solution design and configuration
  • Serving as liaisons to support communication across colleges
  • Ensuring diverse college perspectives are represented

Who Should Be Nominated

We welcome nominations of individuals who bring:

  • Experience in HR business processes
  • Interest in performance management and talent development
  • The ability to represent and communicate their college perspective

Individuals may self-nominate or be nominated by others with support from their supervisor or college leadership.

Time Commitment

The group meets on the second and fourth Tuesday of each month from 3 to 4 p.m. Nominees should be available during this standing meeting time.

Key Details

  • Nomination Period Opens: Wednesday, June 24, 2026
  • Nomination Period Closes: Friday, July 10, 2026
  • Participant Notification: No later than Thursday, July 16, 2026
  • First Meeting for New Member: Tuesday, July 28, 2026

Please note: The Advisory Group consists of seven members in total, with no more than one representative per college. Currently the following colleges are represented on the Advisory Group: Bellevue College, Pierce College, Seattle Colleges, Olympic College, Edmonds College, and Highline College.

Additional Information

Call to Action

Please submit your Nomination Form by the July 10 deadline, located in the College Involvement section of the Info Guide for this project.  Your participation helps ensure this project reflects the diverse needs and perspectives of our colleges.

 

HCM Support Updates

Human Capital Management (HCM) Pillar Support Web Page

Visit the Human Capital Management (HCM) pillar support web page at ctcLink Support for all things HCM-related:

  • ctcLink Reference Center Quick Links
  • ctcLink Onboarding Training Manual
  • Learning Opportunities & Training
  • Lists and groups
  • Pillar newsletter
  • Oracle and PeopleSoft resources

Refresh your HCMemory

HCM Work Sessions are recorded and stored in the ctcLink Learning Opportunities Information Canvas course (formerly Pillar Work Session Info) for future reference.

More about how to access the Training Recordings Archive.

HCM Monthly Newsletter

Subscribe to the ctcLinkSME-HCM list to receive the latest edition of the HCM Monthly Roundup, featuring HCM hot topics, training, and how-to tips.

To subscribe

HCM Learning Opportunities

HCM Users Group Monthly Virtual Meet-Up

Join us for open format discussions concerning best practices and procedures for all HCM Users.

Questions? Contact Rachel Russell, HCM Users Group Chair.

DATE/TIME EVENT/TOPIC
Thursday, July 9, 9-11 a.m. HCM Users Group Monthly Virtual meeting
Monday, Aug 10, 9-11 a.m. HCM Users Group Monthly Virtual meeting
Thursday, Sep 10, 9-11 a.m. HCM Users Group Monthly Virtual meeting

HCM Work Sessions

Recurring every other Wednesday, 1 to 3 p.m. (except where noted)HCM Work Sessions offer deeper dives into PeopleSoft functionality, focusing on skills enhancement in specific HCM functions (e.g., payroll, benefits, manager self-service).

SF Support Updates

Student Financials (SF) Pillar Support Web Page

Visit the Student Financials (SF) pillar support web page at ctcLink Support for all things HCM-related:

  • ctcLink Reference Center Quick Links
  • ctcLink Onboarding Training Manual
  • Learning Opportunities & Training
  • Lists and groups
  • Pillar newsletter
  • Oracle and PeopleSoft resources

SF eList subscriptions

Please note the ctcLink Support eList and SBCTC e-list  pages, especially these three:

Remember, besides receiving notes from our team, these resources are an easy way to ask questions of your systemwide SF colleagues.

SF Learning Opportunities

Please feel free to reach out to SFSupport@sbctc.edu if you have any questions or need further clarification.

CyberSource Demos

Staff working with CyberSource are invited to attend one of these repeated sessions to learn more about changes ahead.

Tamara Allen, Student Financials Senior Functional Analyst, will:

  • Review the CyberSource pages impacted by the transition.
  • Demonstrate the minor changes students will experience during the payment process.
  • Discuss the migration schedule and implementation approach for each college.
  • Provide an opportunity for questions and feedback.
DATE/TIME EVENT/TOPIC
Tuesday, July 28, 2 p.m. CyberSource Unified Checkout- Demo
Tuesday, July 29, 9 a.m. CyberSource Unified Checkout- Demo

SF Work Sessions

Typically held on the FOURTH Monday of each month from 1 to 3 p.m. and occasionally on Thursdays, the Student Financials Functional team delivers content focused on a particular topic/process within the Student Financials pillar area.

This is also time for college end-users to collaborate with functional support and other Student Financials staff/supervisors to troubleshoot issues, discuss workflow or process questions and/or share your screen.

WWSFD (What Would Student Financials Do?) AR Series

Jump into Accounts Receivable with a fresh twist. Please come prepared with questions—we look forward to interactive discussions!

Primary Audience: Student Financials Staff

Related QRGs: SF - Collections

Presenter/Facilitator: Pauline Smith, ctcLink SF Functional Trainer and SF Team

DATE/TIME EVENT/TOPIC
Monday, July 20, 1 p.m. SF Work Session: WWSFD - AR Series #3Internal collection agreement, STAR - Student Accounts Receivable Dashboard, Student Write-offs, series wrap-up, open Q&A
Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

DATE/TIME EVENT/TOPIC
Wednesday, July 8, 2 p.m. ctcLink Accounting Team: SF/GL Open Forum Meeting
Wednesday, Aug 12, 2 p.m. ctcLink Accounting Team: SF/GL Open Forum Meeting
Wednesday, Sept 9, 2 p.m. ctcLink Accounting Team: SF/GL Open Forum Meeting

SF Training

2026 Fall Welcome Back to Basics: Cashiering, Refunds, and Payment Plans

Monday, Aug. 10, 1 p.m., Learn more and join the session

New to SF processing or need a refresher? 

New Student Financials employees or those seeking to refresh their SF skills are invited to join Pauline Smith, ctcLink SF Functional Trainer,  for an overview session of essential SF processing topics, including:

  • Cashiering
  • Refunds
  • Payment Plans

Module(s): Student Financials

Query Developer Learning Opportunities

Step Up your Query Game

The ctcLink Training Calendar has been updated with 2025 instructor-led query-related training. To clear filter settings, select None. Then select ctcLink Learning Opportunities > Reporting Training.

Learn more about the Designated Query Developer Training series and start your journey to becoming your college’s very own query guru! Or query wizard, if you prefer. Or maestro. Maybe a goddess, crackerjack, wizard, or maven. It’s up to you!

DATE/TIME EVENT/TOPIC
Tuesday, July 14, 9 a.m. to 12:30 p.m. PS Query Training 301 Advanced - Part 1
Thursday, July 16, 9 a.m. to 12:30 p.m. PS Query Training 301 Advanced - Part 2
Tuesday, July 28, 9 a.m. to 12:30 p.m. PS Query Training 302 - Migrations Part 1
Thursday, July 30, 9 a.m. to 12:30 p.m. PS Query Training 302 Migrations - Part 2
Tuesday, Aug 18, 9 a.m. to 12:30 p.m. PS Query Training 401 Expert- Part 1
Monday, Aug 20, 9 a.m. to 12:30 p.m. PS Query Training 401 Expert- Part 2

Query Fundamentals Lab

Every Monday, 10-11 a.m., Join the Webex session

Query fundamentals labs are held weekly giving all Query Developers the chance to practice their query development skills. Different topics/skills are covered each week. Past lab exercises and recordings are available in Canvas.

How to Enroll in Self-Paced Query Developer Courses

It’s easy to enroll in Query Developer Courses.

  • Visit the ctcLink Training Registrationpage,
  • Select the class(es) from the Designated Query Developer Training section,
  • Follow the sign-up process.

More for PeopleSoft Query Developers

Find more ctcLink PeopleSoft Query Development resources including forms, documentation, and tools at the ctcLink PeopleSoft Reporting web page.

 

ctcLink Accessibility Monthly Open Forum

The ctcLink Accessibility monthly forums engage Washington's community and technical college system in discussions around ctcLink accessibility and technology. We aim to improve communication and transparency while providing space for productive and solution-focused dialog. Our main objective is to deliver accessible technology for all our students, staff, and the larger community.

Join us! Meetings are held on the second Tuesday of each month, 11 to 11:30 a.m.

Please join us for the next ctcLink Accessibility Open Forum on Tuesday, July 14, 2026, at 11 a.m. All are welcome to attend via Zoom.

In case you missed a meeting, please see materials from past Open Forums.

Keeping the Lights On

In a ctcLink world populated with acronyms and mysterious jargon, the Application Services teams are the “pillar behind the pillars” for Washington’s community and technical colleges 24/7 by supporting ctcLink pillars, systemwide IT applications, environments, accessibility improvements, testing, and managing the network data load behind-the-scenes.

While you may never meet them directly or understand what they do, they support you every single day.

  • In Development, SIT, UAT, and Completed
  • HC Image 55
  • CS Image 38 and HCX 26.2
  • ConexEd Testing
  • HC Image 55 & Tax Update 26-B System Integration Testing
  • Create CS Image 38 and HCX 26.2 Upgrade Test Plan in TestLink
  • Create FS Image 56 Test Plan in TestLink
  • CyberSource Unified Checkout System Integration Testing
  • Support integrations for CS Image upgrade project.
  • Plan and execute upgrade of CyberSource payment processing to use unified checkout as secure acceptance is coming to end of life
    • OAAP - SDT 241644 - Development in progress.
    • CampusCE - SDT 238111 Development in progress
    • Student Self-service - SDT 237404 Testing in progress.
    • Update CyberSource REST API signature method - SDT 238119 - Testing in progress
  • Plan and support ConexEd integrations project.
  • Work on SDT 242687 - FERPA flag updates from OAAP

  • Create Test Plan in TestLink for OAAP and CampusCE CyberSource Unified Checkout
  • SF Transactions in ctcLink - Finance Phase 2 Go Live
  • SASI WP #2D Test Planning
  • CampusCE Grays Harbor Implementation Testing Planning
  • ER245-SE247 Test Planning
  • CS Image 38 and HCX 26.2 Upgrade System Integration Testing
  • Review and Finalize CS Image 38 and HCX 26.2 Overview Documents and Upload Them to the Website
  • CS Image 38 and HCX 26.2 Sanity Testing
  • CS Image 38 and HCX 26.2 Q & A Sessions
  • CS Image 38 and HCX 26.2 Go-Live and Confidence Testing
  • Review and Finalize HC Image 55 & Tax Update 26-B Overview Documents and Upload Them to the Website
  • HC Image 55 & Tax Update 26-B Sanity Testing
  • HC Image 55 & Tax Update 26-B Q & A Sessions
  • HC Image 55 & Tax Update 26-B Go-Live and Confidence Testing
  • FS Image 56 System Integration Testing
  • Review and Finalize FS Image 56 Overview Document and Upload Them to the Website
  • FS Image 56 Sanity Testing
  • FS Image 56 Q & A Sessions
  • FS Image 56 Go-Live and Confidence Testing
  • Maintain Integrations and documentation
  • Provide support for implementation of of ConexED integrations.
  • Support CS Image upgrade
  • Support SDT 235448 - CyberSource Security Update – TLS v1.3 enablement.
  • Monitor and improve performance of 3rd party Integrations.