ctcLink Learning Opportunities & Support Roundup: Aug. 5, 2026

• See the complete calendar at the ctcLink Training & Learning Opportunities Registration page or
• The SBCTC meetings and events calendar (apply ctcLink Learning Opportunities filters).  

1. Visit the SBCTC meetings and events calendar
2. Filter by "CTC Professional Development » Personal & Professional Development Suite"
3. Click "Sign up" button to enroll

Save the date! PAW Employee Onboarding & Offboarding (EO&O) Task Force to Share Recommendations, Aug. 26

Wednesday, August 26, 2026, 10:30 a.m. to noon

The ctcLink Process Alignment Workgroup (PAW) Employee Onboarding & Offboarding (EO&O) Task Force has been working hard on behalf of all 34 colleges to review on- and offboarding-related ctcLink business practices to streamline processes and improve our use of ctcLink as a system. 

HCM SMEs and Local Security Administrators were invited via eLists to join in as the college-led EO&O Task Force presents Security Enhancement Requests and best practice recommendations for HR/Security Cross-Functional processes to the ctclink College Collaboration Group (cCCG) for a formal adoption vote at a future date.

EO&O recommendations on the agenda

• Remaining:  Employee Onboarding and Offboarding Task Force Security Enhancement Requests See slides 12 through 30.
• HR/Security Cross-Functional Recommendations

Learn more about the PAW Project

• PAW Project Information
• Employee Onboarding/Offboarding PAW

Questions?

Please reach out to Sindie Howland, Employee Onboarding & Offboarding Process Alignment Task Force Lead & Everett Community College Associate Director for Change Management and Process Improvement, if you have any questions or concerns about EO&O Process Alignment activities.

Cross-Pillar Training: CS Core/FA/SF Enrollment Cancellation

Monday, Aug. 24, 1-2:30 p.m., Learn more and join the session

Newer staff responsible for reviewing and processing Enrollment Cancellation are invited to this cross-pillar session. 

Join Pauline Smith, SF Functional Trainer; Tanjagay Martin, CS Core Functional Trainer; and Kelly Forsberg, FA Functional Trainer, as they discuss:

• Reviewing Important Dates (Academic Calendar, Billing & Due Calendar, Adjustment Calendar)
• Communications
• Financial Aid and their role in this process
• Running the Enrollment Cancellation Process

Related QRGs

• Enrollment Cancellation - Drop for Non-Payment
• Making Student Eligible for Enrollment after Enrollment Cancellation or Term Withdraw -Automated
• Tuition Calculation After Enrollment Cancellation
• Completing the Enrollment Cancellation Process

New to ctcLink or Ready to Upskill? Make a ctcLink Training Plan

The ctcLink Customer Support Training team developed tools to assist colleges with employee onboarding in response to recommendations and requests.

Although learning a new software system can be challenging, these documents provide new staff with the information needed to locate, understand, and participate in the various training and learning opportunities available from the Washington State Board for Community and Technical Colleges (SBCTC). 

• The Staff Training Participation (STP) application helps supervisors track ctcLink Canvas course training progress for staff and assign ctcLink Canvas courses for staff enrollment. Learn more about the Staff Training Participation Application
• Onboarding Training Manuals assist new college staff in their training journey through ctcLink (PeopleSoft). Learn more about the ctcLink Onboarding Training Manuals

About the Onboarding Training Manuals 

Onboarding Training Manuals can be found in the ctcLink Reference Center “Welcome to ctcLink – Start Here” section. Manuals are available for users in all PeopleSoft pillars, as well as for general staff:

• General Staff Onboarding Training Manual
• Campus Solutions Core Onboarding Training Manual
• Finance Onboarding Training Manual
• Financial Aid Onboarding Training Manual
• Human Capital Management Onboarding Training Manual
• Student Financials Onboarding Training Manual

Each manual is divided into sections highlighting specific topics and information necessary to become more comfortable with our ctcLink system. Section topics may include: 

• Onboarding checklist 
• Welcome to ctcLink Training 
• Each pillar’s place in ctcLink 
• Prerequisite ctcLink courses 
• Role-based training content and requirements (i.e., required and recommended ctcLink self-paced training courses) 
• Additional onboarding resources

How to use the onboarding manuals

The intent is for supervisors to work with staff to provide clarity around staff roles and functions of their job based on the onboarding manual. 

• Each ctcLink module lists required and recommended self-paced ctcLink Canvas training courses which directly align to roles and functions performed at the colleges. For example, each staff member is required to complete general prerequisite courses to introduce them to the ctcLink system.
• The checklist included allows supervisors to identify which required and recommended courses should be completed by each staff member. Additional training resources are provided to assist new staff in their onboarding activities. 

The ctcLink Training and Support teams look forward to partnering with the colleges and SBCTC agency staff to provide enhanced onboarding and training experiences for new and current employees. 

Please reach out to ctcLink Training Management if you have questions or concerns. 

Get Connected: Join ctcLink Support eLists

ctcLink Customer Support sends updates, outage notices, changes to configuration, training and workshop opportunities, global and cross-pillar communications to colleges via Mailman eLists (often referred to as listservs, which is a registered trademark).

College subject matter experts (SMEs), PeopleSoft users/stakeholders can use the lists to ask their college peers questions about how they do things in ctcLink, best practices, local training plans, and more. 

When you join, do NOT select the Digest option or you might miss out on time-sensitive messages.

Find your lists

• ctcLink Support eLists – Lists geared toward ctcLink end-users, including reporting, queries, and dataLink.
• In addition, each ctcLink pillar area suggests related lists to join under their “Get Connected to” menus.
  • Campus Solutions (CS) Core
  • Financial Aid (FA)
  • Finance (FIN)
  • Human Capital Management (HCM)
  • Student Financials (SF)
• Mailman eLists – See the complete list of Mailman lists available to the community and technical colleges.

Are You Receiving ctcLinkAlerts?

SBCTC uses the ctcLinkAlerts eList to send notices about planned downtime for system updates, production alerts, urgent issues, and any unplanned downtime.

Each college maintains a local ctcLinkAlerts email distribution list (e.g., ctclinkalerts@columbiabasin.edu, ctcLinkAlerts@spscc.edu) which your ctcLink College Leader maintains as needed.

These college lists, not individuals, are subscribed to ctcLinkAlerts@lists.ctc.edu.

Each college chooses who to include, but typically colleges include their local ctcLink leadership, local ctcLink committee or task force members, key subject matter experts, IT, Help Desk, and PIO.

Restock Your Resiliency Toolkit

Take some time to take care of yourself! Professional and Personal Development Suite workshops are open to all Washington state community and technical college employees, whether faculty, staff, or exempt.

This series of soft-skill workshops was initially developed to support SBCTC IT staff. Once the workshops were discovered on the agency calendar by other SBCTC and college employees, they asked if they, too, might participate on a case-by-case basis.

Since piloting outside participation and receiving positive feedback and requests, we sought agency leadership and support to work across SBCTC departments to present to a systemwide audience. 

2026 Offerings

Professional Development Suite

• Effective Communication Strategies 
• Generational & Learning Preferences - NEW 
• Leadership 
• Presentation Tips & Tricks - NEW 
• Teams/Team Bonding 
• Time Management 
• Top Tier Customer Experience 

Personal Development Suite 

• Emotional Quotient (EQ)
• Managing Stress Part 1
• Managing Stress Part 2
• Mental Health: Awareness & Support
• Mind Frame: Turn Negative Thoughts into Positive Actions
• Psychological Safety in the Workplace
• Vicarious Trauma
• Work/Life Balance 

Teaming Suite 

• Effective Communication Strategies
• Psychological Safety in the Workplace
• Teams/Team Bonding

Learn More and Sign up

Learn more about how to register, badging opportunities, college requests for group training, and more at the Professional & Personal Development Workshops page.

The workshops are cross-linked from the SBCTC Professional Development page and the ctcLink Training & Learning Opportunities page.

Questions? Reach out to Corinne Taylor, Professional/Personal Development Trainer.

CS Core Updates

Campus Solutions (CS) Core Pillar Support Web Page

Visit the Campus Solutions (CS) Core pillar support web page at ctcLink Support for all things CS Core-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

CS Core Learning Opportunities

You can find details about upcoming CS Training and Work Sessions on the SBCTC Calendar, CS Core Weeklyish COREspondence, and CS Core eList.

For a list of previous recordings, please visit the Campus Solutions Learning Opportunities Recordings QRG.

Cross-Pillar Training: CS Core/FA/SF Enrollment Cancellation

Monday, Aug. 24, 1-2:30 p.m., Learn more and join the session

Newer staff responsible for reviewing and processing Enrollment Cancellation are invited to this cross-pillar session. 

Join Pauline Smith, SF Functional Trainer; Tanjagay Martin, CS Core Functional Trainer; and Kelly Forsberg, FA Functional Trainer, as they discuss:

• Reviewing Important Dates (Academic Calendar, Billing & Due Calendar, Adjustment Calendar)
• Communications
• Financial Aid and their role in this process
• Running the Enrollment Cancellation Process

Related QRGs

• Enrollment Cancellation - Drop for Non-Payment
• Making Student Eligible for Enrollment after Enrollment Cancellation or Term Withdraw -Automated
• Tuition Calculation After Enrollment Cancellation
• Completing the Enrollment Cancellation Process

FIN Updates

New Finance Learning Ledger

The ctcLink Finance Support team has launched the Finance Learning Ledger newsletter about recent and upcoming activities and updates about Finance in ctcLink (Accounts Payable, Accounts Receivable, Billing, Commitment Control, Expenses, Financials, General Ledger).

Don’t miss out

Be sure to subscribe to the ctcLinkSME_FIN Finance (FIN) eList to receive the next edition.

When you join, do NOT select the Digest option or you may miss out on time-sensitive messages.

Contact Alec Risk, ctcLink Functional Trainer - Finance, if you have questions.

Finance Pillar Support Web Page

Visit the Finance (FIN) pillar support web page at ctcLink Support for all things FIN-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Oracle and PeopleSoft resources

FIN Learning Opportunities

Travel and Expenses Q&A & Mini Training

Recurring every last Monday of the month, 11 a.m. to noon, join us for a collaborative, interactive and troubleshooting drop-in support session on everything Travel and Expenses. This session may be partially recorded.

• 11 – 11:30 a.m. Training: The first half of the meeting is typically a short training focused on a particular topic/process in Travel and Expenses. This portion of the meeting is usually recorded. The recording and associated QRGs are posted to the ctcLink Pillar Work Session Information Canvas Course. End-users are welcome to listen in and learn something new.
• 11:30 a.m. - 12 p.m., Q&A: Second half of the meeting will not be recorded. Please come with your questions or issues and be ready to share your screen.

This open time is for college end users to collaborate with functional support and other Travel and Expense staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:

• Canceling EX Payments
• Initial Setup and the Importance of updating Expenses Profiles
• Applying Cash Advances to an Expense Report
• Cash Advance Reconciliation
• On & Off-boarding Employees for Expenses
• Why your Approved Expense Report Won't Stage for Payment

Module: Expenses / Travel & Expense

Primary Audience: Staff, Travelers, Travel Admins/Staff

Related QRGs: FIN - Expenses section of the ctcLink Reference Center

Prerequisite Courses: EX100, EX101 and/or EX102

Contact Alec Risk, ctcLink Functional Trainer.

FIN Work Session: Grants/Projects Mini Training and Open Q&A

Recurring every second Monday of the month at 11 a.m. join the ctcLink Finance Customer Support team for a collaborative, interactive, training and troubleshooting drop-in session on everything Grants/Projects.

Michele Rockwell, MSML, ctcLink Finance Functional Analyst, facilitates.

• 11 – 11:30 a.m., Training: First half of the meeting will typically be a short training focused on a particular topic/process in Grants and Projects. This portion of the meeting is usually recorded. The recording will be posted to the ctcLink Learning Opportunities Information Canvas Course.
• 11:30 a.m. – 12 p.m., Q&A: Second half of the meeting will not be recorded. You are invited to drop in with any questions related to grants and projects at the open Q&A sessions. This open time is for college end-users to collaborate with functional support and other Grants and Projects staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:
  • Grant Billing
  • Modify Grant Award or Capital Project Budgets
  • Amending Awards
  • Project-related Budget/Commitment Control Errors
  • Grant-related Combo Codes
  • Grant-related Item Types

Related QRG: FIN - Grants/Contracts section of the ctcLink Reference Center

Questions? See the contact information listed in the event calendar listings below.

Finance College Users Production Support Meetings

Meetings are held every other Tuesday, from 2 to 3 p.m. These sessions are open to ALL Finance (FIN) end users. The ctcLink Finance Customer Support team provides updates on Service Tickets, PeopleSoft enhancements, and open forum time to ask questions or request future topics.

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

Accounts Receivable (AR) and Billing (BI) Open Q&A

Every Thursday, these recurring Accounts Receivable and Billing work sessions aim to provide accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes.

Bring your AR and BI questions and get functional support or listen in and collaborate with your community college peers.

The recorded sessions will be posted to the ctcLink Learning Opportunities Information Canvas Course located under Modules > Finance Learning Opportunities > Accounts Receivable and Billing Work Sessions.

Module(s): FIN [AR and BI]

Primary Audience: Accounts Receivable and Billing Staff

Related QRG: FIN - Accounts Receivable, FIN - Billing

ctcLink Accounting Team: SBCTC Finance

Every third Thursday, this recurring work sessions aim to provide Accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes. We will cover a specific topic(s) and then move to open Q&A.

FA Support Updates

Financial Aid (FA) Pillar Support Web Page

Visit the Financial Aid (FA) pillar support web page at ctcLink Support for all things FA-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

FA Weeklyish Bulletin

Trying to recall that important thing you read in the ctcLink Financial Aid eList, FA Weeklyish Bulletin? Don’t miss a thing! Revisit past editions in the FA Weeklyish Bulletin Archive at the ctcLink Reference Center.

FA Learning Opportunities

FA Training: From Paper Pile to Completed File - Using the File Review Query

Tuesday, Aug. 11, 9-10 a.m., Learn more and join the session

This FA Training Session is a review session to walk through how to use the global File Review Query.

Audience: FA Staff responsible for completing the Verification process, WASFA processing, and completing file review.

Objectives

• Understand the essential preemptive work and data cleanup required before initiating a file review cycle.
• Understand how to navigate the system to run the QCS_FA_FILE_REVIEW_DATA query within Schedule Queries.
• Sift through query results to quickly isolate and prioritize the exact students who are 100% ready for review.
• Identify the pages and fields to check during the evaluation process to ensure accuracy.
• Apply proven tips and tricks to efficiently manage and work through the query’s varying population of students.

FA Drop-in Support Sessions

Need help troubleshooting or want to learn something new? Join our casual drop-in sessions to connect with colleagues, share insights, and solve challenges together.

Stop on by the Webex at any time in between 9AM – 11AM. Feel free to come and go as you have questions.

Cross-Pillar Training: CS Core/FA/SF Enrollment Cancellation

Monday, Aug. 24, 1-2:30 p.m., Learn more and join the session

Newer staff responsible for reviewing and processing Enrollment Cancellation are invited to this cross-pillar session. 

Join Pauline Smith, SF Functional Trainer; Tanjagay Martin, CS Core Functional Trainer; and Kelly Forsberg, FA Functional Trainer, as they discuss:

• Reviewing Important Dates (Academic Calendar, Billing & Due Calendar, Adjustment Calendar)
• Communications
• Financial Aid and their role in this process
• Running the Enrollment Cancellation Process

Related QRGs

• Enrollment Cancellation - Drop for Non-Payment
• Making Student Eligible for Enrollment after Enrollment Cancellation or Term Withdraw -Automated
• Tuition Calculation After Enrollment Cancellation
• Completing the Enrollment Cancellation Process

FA Training Workshop: (Trailer Colleges Only) Loan Set Up for Schema 5.0d and 26/27 Loan Processing

Tuesday, Aug. 25, 9-11:30 a.m., Learn more and join the session

Join Kelly Forsberg, ctcLink Functional Trainer, in a hands-on workshop to set up/adjust your Run Controls for the 2026-2027 AY in preparation for sending out your Direct Loan files for the Fall Term. 

Audience:  Trailer College Financial Aid Staff responsible for Direct Loan Origination and Outbounding

Agenda

• Updating/checking Loan Fee Set Up
• Updating/checking Loan Fee in Item Types Set Up 
• Updating/checking the Loan Fee in Create Loan Types pg
• Updating the Process Loans Run Control ID parameters to 2027 AY
  • 10:30 – 10:45: Break
• Updating the Odd Year (OY) Summer Include & Summer Exclude Run Control ID parameters to 2026/2027 dates and AY
• Updating the OY Process Loan Dates Run Control ID to 2027 AY
• Updating the Schema to 5.0d on the OY Generate Direct Loan Data pg
• Updating and/or creating OY Run Control IDs for your Direct Loan Reports

This session will be recorded.  There will be no slide deck, as we will be working hands-on in the PRD environment.

ctcLink Production Environment Downtime: HCM Image 55 Update

Saturday, Aug. 8, 2026, 7 a.m. – 1 p.m.

This notice is for HCM users of the ctcLink production environment. See also the HCM Image 55 Production Upgrade and Q&A Sessions in Learning Opportunities section below.

SBCTC will be performing maintenance on ctcLink to deploy HCM Image 55.

• The Human Capital Management (HCM) pillar will be unavailable during the maintenance period.
• The Portal, Campus Solutions (CS), and Finance (FSCM) pillars will remain online during the maintenance period.
• Admissions (OAAP) and HighPoint HCX mobile pages will remain online during the maintenance period.
• Integration between CampusCE and ctcLink will remain online during maintenance period.
• Canvas will not be impacted.

HCM Users Group Monthly Virtual Meet-Up

Join us for open format discussions concerning best practices and procedures for all HCM Users.

Questions? Contact Rachel Russell, HCM Users Group Chair.

HCM Users Group Fall 2026 Quarter Meeting

Thursday, Oct. 8, and Friday, Oct. 9 (half day), 2026

• Hosted by Bates Technical College 
• In-person and online

Speakers covering benefits and open enrollment are lined up. Send any ideas for other topics you want to learn about to Rachel R. Russell, HCM Users Group Chair.

Watch the HCM Users Group eList and the Human Capital Management (HCM) Users Group web page for details.

HCM Support Updates

Human Capital Management (HCM) Pillar Support Web Page

Visit the Human Capital Management (HCM) pillar support web page at ctcLink Support for all things HCM-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

Refresh your HCMemory

HCM Work Sessions are recorded and stored in the ctcLink Learning Opportunities Information Canvas course (formerly Pillar Work Session Info) for future reference.

More about how to access the Training Recordings Archive.

HCM Monthly Newsletter

Subscribe to the ctcLinkSME-HCM list to receive the latest edition of the HCM Monthly Roundup, featuring HCM hot topics, training, and how-to tips.

To subscribe

• Visit ctcLinkSME-HCM – Human Capital Management (HCM) and follow the screen prompts.
• Contact: HCM Customer Support

HCM Learning Opportunities

HCM Image 55 Upgrade and Q&A Sessions

The Human Capital Management (HCM) Image 55 upgrade will be implemented in production on Saturday, Aug. 8, 2026.

Attend a Q&A session to get answers to any questions you might have. The Q&A sessions are optional; however, users affected by these changes are encouraged to attend.

• HCM Image 55 Q&A Session Two: Thursday, Aug. 6, 2026, 10 – 11:30 a.m., Join Session

Overview documents outlining changes users will experience after the upgrade are now available:

• HCM Image 55 Overview – August 2026
• HCM Image 55 Accessibility Supplemental – August 2026

HCM Work Sessions

Recurring every other Wednesday, 1 to 3 p.m. (except where noted), HCM Work Sessions offer deeper dives into PeopleSoft functionality, focusing on skills enhancement in specific HCM functions (e.g., payroll, benefits, manager self-service).

• Visit the Schedule of Human Capital Management pillar for the latest offerings.
• Find past trainings and sessions at ctcLink Pillar Work Session Information.

SF Updates

Sign up for the Student Financials (SF) eList

Please note the ctcLink Support eList and SBCTC eList  pages, especially these three:

• Main Student Financials eList: ctcLinkSME_StuFin: In addition to SF Connect announcements and updates, the SF eList is available for colleges to ask questions, share information, and engage in peer-to-peer discussions on Student Financials topics (e.g., Billing, Cashiering, Collections, Fee & Tuition Calculation, General Ledger Interaction, Payment Plans, Refunds, Student Receivables, Tax Forms).
• 1098-T Statements eList: ctcLink-1098T
• BAR (Budget, Accounting, and Reporting Council) eList: BAR

Remember, besides receiving notes from our team, these resources are an easy way to ask questions of your systemwide SF colleagues.

Student Financials (SF) Pillar Support Web Page

Visit the Student Financials (SF) pillar support web page at ctcLink Support for all things HCM-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

SF Learning Opportunities

Please feel free to reach out to SFSupport@sbctc.edu if you have any questions or need further clarification.

• The Student Financials Learning Opportunities Recordings QRG is a comprehensive list of all previous SF-related recordings.
• Previous editions of SF Connect can be found within Student Financials Resources.

SF Work Sessions

Typically held on the FOURTH Monday of each month from 1 to 3 p.m. and occasionally on Thursdays, the Student Financials Functional team delivers content focused on a particular topic/process within the Student Financials pillar area.

This is also time for college end-users to collaborate with functional support and other Student Financials staff/supervisors to troubleshoot issues, discuss workflow or process questions and/or share your screen.

SF Work Session: Hot Topics 1098-T Resolution

Monday, Aug. 17, 1:30 - 2:30 p.m. Learn more and join the session

Student Financials staff processing 1098-Ts are invited to join Amy Lanser, SF Functional Analyst, for a discussion of Prior Year Process Overview and IRIS.

Related QRG: SF 1098-Ts

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

SF Drop-in Session: 1098-T Prior Year Q&A

Thursday, Sept. 3, 2026 1:30 - 2:30 p.m., Learn more and join the session

Join the inimitable Amy Lanser, SF Functional Analyst, for this drop-in session to get answers to your questions regarding Production 1098-T prior year processing.

• Primary Audience: Student Financials processing 1098-T
• Related QRGs: SF 1098-Ts

SF Training

2026 Fall Welcome Back to Basics: Cashiering, Refunds, and Payment Plans

Monday, Aug. 10, 1 p.m., Learn more and join the session

New to SF processing or need a refresher? 

New Student Financials employees or those seeking to refresh their SF skills are invited to join Pauline Smith, ctcLink SF Functional Trainer,  for an overview session of essential SF processing topics, including:

• Cashiering
• Refunds
• Payment Plans

Module(s): Student Financials

• Related QRGs: SF Cashiering, SF Refunds, SF Payment Plans
• Prerequisite Course(s): SF100 (Tuition Calculation), SF101 (Cashiering), SF102 (Refunds), SF103 (Payment Plans)

Cross-Pillar Training: CS Core/FA/SF Enrollment Cancellation

Monday, Aug. 24, 1-2:30 p.m., Learn more and join the session

Newer staff responsible for reviewing and processing Enrollment Cancellation are invited to this cross-pillar session. 

Join Pauline Smith, SF Functional Trainer; Tanjagay Martin, CS Core Functional Trainer; and Kelly Forsberg, FA Functional Trainer, as they discuss:

• Reviewing Important Dates (Academic Calendar, Billing & Due Calendar, Adjustment Calendar)
• Communications
• Financial Aid and their role in this process
• Running the Enrollment Cancellation Process

Related QRGs

• Enrollment Cancellation - Drop for Non-Payment
• Making Student Eligible for Enrollment after Enrollment Cancellation or Term Withdraw -Automated
• Tuition Calculation After Enrollment Cancellation
• Completing the Enrollment Cancellation Process

SF Training: Tuition Calculation and Waivers

Monday, Sept. 14, 2026, 1-2:30 p.m., Learn more and join the session

Student Financials staff are invited to join Pauline Smith, SF Functional Trainer, where she will cover topics to help you understand:

• Tuition Calculation Page
• Tuition Calculation Flag
• How to Calculate and view Tuition for students
• Waiver Flow
• How to apply waivers (Individual Student, Mass Assign, Student Group and Equation Variables)

Related QRGs: SF - Tuition Calculation

Prerequisite Course(s): SF 100

Query Developer Learning Opportunities

Step Up your Query Game

The ctcLink Training Calendar has been updated with 2025 instructor-led query-related training. To clear filter settings, select None. Then select ctcLink Learning Opportunities > Reporting Training.

Learn more about the Designated Query Developer Training series and start your journey to becoming your college’s very own query guru! Or query wizard, if you prefer. Or maestro. Maybe a goddess, crackerjack, wizard, or maven. It’s up to you!

Query Fundamentals Lab

Every Monday, 10-11 a.m., Join the Webex session

Query fundamentals labs are held weekly giving all Query Developers the chance to practice their query development skills. Different topics/skills are covered each week. Past lab exercises and recordings are available in Canvas.

How to Enroll in Self-Paced Query Developer Courses

It’s easy to enroll in Query Developer Courses.

• Visit the ctcLink Training Registrationpage,
• Select the class(es) from the Designated Query Developer Training section,
• Follow the sign-up process.

More for PeopleSoft Query Developers

Find more ctcLink PeopleSoft Query Development resources including forms, documentation, and tools at the ctcLink PeopleSoft Reporting web page.

ctcLink Accessibility Monthly Open Forum

The ctcLink Accessibility monthly forums engage Washington's community and technical college system in discussions around ctcLink accessibility and technology. We aim to improve communication and transparency while providing space for productive and solution-focused dialog. Our main objective is to deliver accessible technology for all our students, staff, and the larger community.

Join us! Meetings are held on the second Tuesday of each month, 11 to 11:30 a.m.

Please join us for the next ctcLink Accessibility Open Forum on Tuesday, Aug. 11, 2026, at 11 a.m. All are welcome to attend via Zoom.

• Participants are encouraged to submit ideas for future meetings via an online form.
• Zoom meeting link: ctcLink Accessibility Open Forum 2026 and beyond

In case you missed a meeting, please see materials from past Open Forums.

Keeping the Lights On

In a ctcLink world populated with acronyms and mysterious jargon, the Application Services teams are the “pillar behind the pillars” for Washington’s community and technical colleges 24/7 by supporting ctcLink pillars, systemwide IT applications, environments, accessibility improvements, testing, and managing the network data load behind-the-scenes.

While you may never meet them directly or understand what they do, they support you every single day.