A weekly round-up of ctcLink learning opportunities, ctcLink support updates, and news for Washington state community and technical college ctcLink users.
If you have questions or suggestions for future editions, contact ctcLink News or slnelson@sbctc.edu.
What ctcLink learning opportunities are available?
ctcLink Learning Opportunities Calendar
Find the latest learning opportunities, including notices of cancellation or schedule changes:
- ctcLink Training & Learning Opportunities Registration complete calendar or
- SBCTC meetings and events calendar (apply ctcLink Learning Opportunities filters).
ctcLink Pillar One-Stop
Grab-and-go information about training, resources, and support per ctcLink pillar:
- Campus Solutions (CS) Core
- Financial Aid (FA)
- Finance (FIN)
- Human Capital Management (HCM)
- Student Financials (SF)
- ctcLink Security
ctcLink Support eLists
If you are a ctcLink end-user and not already hearing about learning opportunities firsthand, join one or more support lists today.
ctcLink Customer Support teams send notifications of learning opportunities (including trainings, work sessions, user acceptance testing, and more), as well as global and cross-pillar system communications to the applicable ctcLink Support eLists (aka listservs) on a regular basis.
Learning Opportunities & Training Ahead
- See the complete calendar at the ctcLink Training & Learning Opportunities Registration page or
- The SBCTC meetings and events calendar (apply ctcLink Learning Opportunities filters).
| Resource | Description |
|---|---|
| ctcLink Training Quick Reference Guides | The ctcLink Training Quick Reference Guides (QRGs) in the ctcLink Reference Center lists and links to recordings of sessions delivered by the Training Team. |
| Learning Opportunities Information in Canvas |
The ctcLink Learning Opportunities Information Canvas course is a compilation of recordings and presentation information from topical presentations spanning a wide variety of subjects. Register for the course(s) at ctcLink Training & Learning Opportunities Registration. |
| ctcLink Security Documentation & Training | Find ctcLink Security-related training materials, documentation, Quick Reference Guides (QRGs), useful queries, and more on the ctcLink Security Documentation & Training page. |
| Accessibility and ctcLink Open Forums | SBCTC hosts monthly Accessibility and ctcLink Open Forums to engage Washington's community and technical college system in discussions around ctcLink accessibility and technology. Find materials and recordings from past ctcLink Accessibility Forums on the website. |
- Visit the SBCTC meetings and events calendar
- Filter by "CTC Professional Development » Personal & Professional Development Suite"
- Click "Sign up" button to enroll
ctcLink News
Select the Next Process Alignment topic: Finance Focus
Process alignment involves creating common, agreed-upon business processes that align with our system's goals and strategies to ensure ctcLink system processes are consistent and efficient.
With Travel & Expense behind us and Employee Onboarding & Offboarding well on its way, it is time to select the next topic for process alignment review.
We are counting on your college's perspective to help shape future alignment efforts and keep our collective focus on the areas that will provide the greatest benefit across the system.
Which FIN process should be next?
Given the other systemwide alignment activities underway in Campus Solutions and Human Capital Management, this round will feature a Finance module.
All designated college ctcLink College Leaders (Points of Contact) have been asked to consult with their colleges’ Finance subject matter experts (SMEs) to identify their top three priorities for the next statewide Process Alignment Task Force.
What colleges need to do
First things first! Before gathering their survey response, ctcLink College Leaders and their Finance colleagues are invited to watch a short podcast: How PAW Processes Are Selected
Each college/district will then work together to gather input from the appropriate Finance SMEs and complete and submit one survey response that reflects the perspective of their entire Finance team by 5 p.m., Friday, September 25, 2026.
For descriptions, see the Finance Processes: Modules, proposed process for alignment, and Quick Reference Guides (QRGs) for each proposed process in the ctcLink Reference Center.
What’s next?
After the next Finance topic is selected, the Process Alignment Workgroup (PAW) will work to recruit Task Force members and designate a Task Force lead.
Learn more about the PAW Project
Please reach out to Jason Hetterle, PAW Team Lead, Director of Technology & Enterprise Solutions, Wenatchee Valley College, if you have any questions or concerns about the Process Alignment Workgroup activities.
New to ctcLink or Ready to Upskill? Make a ctcLink Training Plan
The ctcLink Customer Support Training team developed tools to assist colleges with employee onboarding in response to recommendations and requests.
Although learning a new software system can be challenging, these documents provide new staff with the information needed to locate, understand, and participate in the various training and learning opportunities available from the Washington State Board for Community and Technical Colleges (SBCTC).
- The Staff Training Participation (STP) application helps supervisors track ctcLink Canvas course training progress for staff and assign ctcLink Canvas courses for staff enrollment. Learn more about the Staff Training Participation Application
- Onboarding Training Manuals assist new college staff in their training journey through ctcLink (PeopleSoft). Learn more about the ctcLink Onboarding Training Manuals
About the Onboarding Training Manuals
Onboarding Training Manuals can be found in the ctcLink Reference Center “Welcome to ctcLink – Start Here” section. Manuals are available for users in all PeopleSoft pillars, as well as for general staff:
- General Staff Onboarding Training Manual
- Campus Solutions Core Onboarding Training Manual
- Finance Onboarding Training Manual
- Financial Aid Onboarding Training Manual
- Human Capital Management Onboarding Training Manual
- Student Financials Onboarding Training Manual
Each manual is divided into sections highlighting specific topics and information necessary to become more comfortable with our ctcLink system. Section topics may include:
- Onboarding checklist
- Welcome to ctcLink Training
- Each pillar’s place in ctcLink
- Prerequisite ctcLink courses
- Role-based training content and requirements (i.e., required and recommended ctcLink self-paced training courses)
- Additional onboarding resources
How to use the onboarding manuals
The intent is for supervisors to work with staff to provide clarity around staff roles and functions of their job based on the onboarding manual.
- Each ctcLink module lists required and recommended self-paced ctcLink Canvas training courses which directly align to roles and functions performed at the colleges. For example, each staff member is required to complete general prerequisite courses to introduce them to the ctcLink system.
- The checklist included allows supervisors to identify which required and recommended courses should be completed by each staff member. Additional training resources are provided to assist new staff in their onboarding activities.
The ctcLink Training and Support teams look forward to partnering with the colleges and SBCTC agency staff to provide enhanced onboarding and training experiences for new and current employees.
Please reach out to ctcLink Training Management if you have questions or concerns.
Get Connected: Join ctcLink Support eLists
ctcLink Customer Support sends updates, outage notices, changes to configuration, training and workshop opportunities, global and cross-pillar communications to colleges via Mailman eLists (often referred to as listservs, which is a registered trademark).
College subject matter experts (SMEs), PeopleSoft users/stakeholders can use the lists to ask their college peers questions about how they do things in ctcLink, best practices, local training plans, and more.
When you join, do NOT select the Digest option or you might miss out on time-sensitive messages.
Find your lists
- ctcLink Support eLists – Lists geared toward ctcLink end-users, including reporting, queries, and dataLink.
- In addition, each ctcLink pillar area suggests related lists to join under their “Get Connected to” menus.
- Mailman eLists – See the complete list of Mailman lists available to the community and technical colleges.
Are You Receiving ctcLinkAlerts?
SBCTC uses the ctcLinkAlerts eList to send notices about planned downtime for system updates, production alerts, urgent issues, and any unplanned downtime.
Each college maintains a local ctcLinkAlerts email distribution list (e.g., ctclinkalerts@columbiabasin.edu, ctcLinkAlerts@spscc.edu) which your ctcLink College Leader maintains as needed.
These college lists, not individuals, are subscribed to ctcLinkAlerts@lists.ctc.edu.
Each college chooses who to include, but typically colleges include their local ctcLink leadership, local ctcLink committee or task force members, key subject matter experts, IT, Help Desk, and PIO.
Restock Your Resiliency Toolkit
Take some time to take care of yourself! Professional and Personal Development Suite workshops are open to all Washington state community and technical college employees, whether faculty, staff, or exempt.
This series of soft-skill workshops was initially developed to support SBCTC IT staff. Once the workshops were discovered on the agency calendar by other SBCTC and college employees, they asked if they, too, might participate on a case-by-case basis.
Since piloting outside participation and receiving positive feedback and requests, we sought agency leadership and support to work across SBCTC departments to present to a systemwide audience.
2026 Offerings
Professional Development Suite
- Effective Communication Strategies
- Generational & Learning Preferences - NEW
- Leadership
- Presentation Tips & Tricks - NEW
- Teams/Team Bonding
- Time Management
- Top Tier Customer Experience
Personal Development Suite
- Emotional Quotient (EQ)
- Managing Stress Part 1
- Managing Stress Part 2
- Mental Health: Awareness & Support
- Mind Frame: Turn Negative Thoughts into Positive Actions
- Psychological Safety in the Workplace
- Vicarious Trauma
- Work/Life Balance
Teaming Suite
- Effective Communication Strategies
- Psychological Safety in the Workplace
- Teams/Team Bonding
Learn More and Sign up
Learn more about how to register, badging opportunities, college requests for group training, and more at the Professional & Personal Development Workshops page.
The workshops are cross-linked from the SBCTC Professional Development page and the ctcLink Training & Learning Opportunities page.
Questions? Reach out to Corinne Taylor, Professional/Personal Development Trainer.
CS Core Updates
Campus Solutions (CS) Core Pillar Support Web Page
Visit the Campus Solutions (CS) Core pillar support web page at ctcLink Support for all things CS Core-related:
- ctcLink Reference Center Quick Links
- ctcLink Onboarding Training Manual
- Learning Opportunities & Training
- Lists and groups
- Pillar newsletter
- Oracle and PeopleSoft resources
CS Core Learning Opportunities
You can find details about upcoming CS Training and Work Sessions on the SBCTC Calendar, CS Core Weeklyish COREspondence, and CS Core eList.
For a list of previous recordings, please visit the Campus Solutions Learning Opportunities Recordings QRG.
FIN Updates
Finance Pillar Support Web Page
Visit the Finance (FIN) pillar support web page at ctcLink Support for all things FIN-related:
- ctcLink Reference Center Quick Links
- ctcLink Onboarding Training Manual
- Learning Opportunities & Training
- Lists and groups
- Oracle and PeopleSoft resources
FIN Learning Opportunities
Travel and Expenses Q&A & Mini Training
Recurring every last Monday of the month, 11 a.m. to noon, join us for a collaborative, interactive and troubleshooting drop-in support session on everything Travel and Expenses. This session may be partially recorded.
- 11 – 11:30 a.m. Training: The first half of the meeting is typically a short training focused on a particular topic/process in Travel and Expenses. This portion of the meeting is usually recorded. The recording and associated QRGs are posted to the ctcLink Pillar Work Session Information Canvas Course. End-users are welcome to listen in and learn something new.
- 11:30 a.m. - 12 p.m., Q&A: Second half of the meeting will not be recorded. Please come with your questions or issues and be ready to share your screen.
This open time is for college end users to collaborate with functional support and other Travel and Expense staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:
- Canceling EX Payments
- Initial Setup and the Importance of updating Expenses Profiles
- Applying Cash Advances to an Expense Report
- Cash Advance Reconciliation
- On & Off-boarding Employees for Expenses
- Why your Approved Expense Report Won't Stage for Payment
Module: Expenses / Travel & Expense
Primary Audience: Staff, Travelers, Travel Admins/Staff
Related QRGs: FIN - Expenses section of the ctcLink Reference Center
Prerequisite Courses: EX100, EX101 and/or EX102
Contact Alec Risk, ctcLink Functional Trainer.
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Tuesday, Sept 28, 11 a.m. | FIN Work Session: Travel and Expenses Mini Training & Workshop |
| Tuesday, Oct 26, 11 a.m. | FIN Work Session: Travel and Expenses Mini Training & Workshop |
| Tuesday, Nov 30, 11 a.m. | FIN Work Session: Travel and Expenses Mini Training & Workshop |
| Tuesday, Dec 28, 11 a.m. | FIN Work Session: Travel and Expenses Mini Training & Workshop |
FIN Work Session: Grants/Projects Mini Training and Open Q&A
Recurring every second Monday of the month at 11 a.m. join the ctcLink Finance Customer Support team for a collaborative, interactive, training and troubleshooting drop-in session on everything Grants/Projects.
Michele Rockwell, MSML, ctcLink Finance Functional Analyst, facilitates.
- 11 – 11:30 a.m., Training: First half of the meeting will typically be a short training focused on a particular topic/process in Grants and Projects. This portion of the meeting is usually recorded. The recording will be posted to the ctcLink Learning Opportunities Information Canvas Course.
- 11:30 a.m. – 12 p.m., Q&A: Second half of the meeting will not be recorded. You are invited to drop in with
any questions related to grants and projects at the open Q&A sessions. This open time
is for college end-users to collaborate with functional support and other Grants and
Projects staff/supervisors to troubleshoot issues, discuss workflow or process questions,
and/or even share your screen. Some examples of topics:
- Grant Billing
- Modify Grant Award or Capital Project Budgets
- Amending Awards
- Project-related Budget/Commitment Control Errors
- Grant-related Combo Codes
- Grant-related Item Types
Related QRG: FIN - Grants/Contracts section of the ctcLink Reference Center
Questions? See the contact information listed in the event calendar listings below.
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Monday, Oct 12, 11 a.m. | FIN Work Session: Grants/Projects Mini Training and Open Q&A |
| Monday, Nov 9, 11 a.m. | FIN Work Session: Grants/Projects Mini Training and Open Q&A |
| Monday, Dec 14, 11 a.m. | FIN Work Session: Grants/Projects Mini Training and Open Q&A |
Finance College Users Production Support Meetings
Meetings are held every other Tuesday, from 2 to 3 p.m. These sessions are open to ALL Finance (FIN) end users. The ctcLink Finance Customer Support team provides updates on Service Tickets, PeopleSoft enhancements, and open forum time to ask questions or request future topics.
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Tuesday, Sep 22, 2 p.m. | FIN Work Session: College Users Production Support Meeting 2026 |
| Tuesday, Oct 6, 2 p.m. | FIN Work Session: College Users Production Support Meeting 2026 |
| Tuesday, Oct 20, 2 p.m. | FIN Work Session: College Users Production Support Meeting 2026 |
Monthly Student Finance/General Ledger SF/GL Open Forum
Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.
There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.
See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Wednesday, Oct 14, 2 p.m. | ctcLink Accounting Team: SF/GL Open Forum Meeting |
| Wednesday, Nov 11, 2 p.m. CANCELLED | ctcLink Accounting Team: SF/GL Open Forum Meeting |
| Wednesday, Dec 9, 2 p.m. | ctcLink Accounting Team: SF/GL Open Forum Meeting |
Accounts Receivable (AR) and Billing (BI) Open Q&A
Held every other Thursday, these recurring Accounts Receivable and Billing work sessions aim to provide accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes.
Bring your AR and BI questions and get functional support or listen in and collaborate with your community college peers.
The recorded sessions will be posted to the ctcLink Learning Opportunities Information Canvas Course located under Modules > Finance Learning Opportunities > Accounts Receivable and Billing Work Sessions.
Module(s): FIN [AR and BI]
Primary Audience: Accounts Receivable and Billing Staff
Related QRG: FIN - Accounts Receivable, FIN - Billing
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Thursday, Sep 17, 9 a.m. | FIN Work Session: Accounts Receivable and Billing Q&A |
| Thursday, Oct 1, 9 a.m. | FIN Work Session: Accounts Receivable and Billing Q&A |
| Thursday, Oct 15, 9 a.m. | FIN Work Session: Accounts Receivable and Billing Q&A |
| Thursday, Oct 29, 9 a.m. | FIN Work Session: Accounts Receivable and Billing Q&A |
| Thursday, Nov 12, 9 a.m. CANCELLED | FIN Work Session: Accounts Receivable and Billing Q&A |
| Thursday, Nov 26, 9 a.m. | FIN Work Session: Accounts Receivable and Billing Q&A |
| Thursday, Dec 10, 9 a.m. | FIN Work Session: Accounts Receivable and Billing Q&A |
FIN Work Session: Asset Management Workshop and Q&A
Every second Thursday from 11 a.m. to noon (except where noted) join the ctcLink Finance Customer Support team for a collaborative, interactive and troubleshooting drop-in session on all things Asset Management.
- 11 – 11:30 a.m., Training: Come learn or share something new.
- 11:30 a.m. - 12 p.m., Q&A: Please come with your questions or issues and be ready to share your screen.
Some examples of topics:
- Tagging Active Assets
- Excel to CI Asset Upload
- Processing issues
- General questions
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Thursday, Oct 8, 11 a.m. | FIN Work Session: Asset Mgmt. Workshop and Q&A |
| Thursday, Nov 12, 11 a.m. | FIN Work Session: Asset Mgmt. Workshop and Q&A |
| Thursday, Dec 10, 11 a.m. | FIN Work Session: Asset Mgmt. Workshop and Q&A |
ctcLink Accounting Team: SBCTC Finance
Every third Thursday, this recurring work sessions aim to provide Accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes. We will cover a specific topic(s) and then move to open Q&A.
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Thursday, Sept 17, 10 a.m. | ctcLink Accounting Team: SBCTC Finance - Topic TBD |
| Thursday, Oct 15, 10 a.m. | ctcLink Accounting Team: SBCTC Finance - Topic TBD |
| Thursday, Nov 19, 10 a.m. | ctcLink Accounting Team: SBCTC Finance - Topic TBD |
| Thursday, Dec 17, 10 a.m. | ctcLink Accounting Team: SBCTC Finance - Topic TBD |
FA Support Updates
Financial Aid (FA) Pillar Support Web Page
Visit the Financial Aid (FA) pillar support web page at ctcLink Support for all things FA-related:
- ctcLink Reference Center Quick Links
- ctcLink Onboarding Training Manual
- Learning Opportunities & Training
- Lists and groups
- Pillar newsletter
- Oracle and PeopleSoft resources
FA Weeklyish Bulletin
Trying to recall that important thing you read in the ctcLink Financial Aid eList, FA Weeklyish Bulletin? Don’t miss a thing! Revisit past editions in the FA Weeklyish Bulletin Archive at the ctcLink Reference Center.
FA Learning Opportunities
FA Drop-In Support Sessions
Need help troubleshooting or want to learn something new? Join these casual drop-in sessions to connect with colleagues, share insights, and solve challenges together.
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Thursday, Oct 29, 1 p.m. | FA Drop-in Support Session: WCG Interim Report Troubleshooting |
| Tuesday, Nov 17, 9 a.m. | FA Drop-in Support Session: Loan Troubleshooting for Reconciliation |
| Tuesday, Dec 1, 9 a.m. | FA Drop-in Support Session: Pell Troubleshooting for Reconciliation |
HCM Users Group Fall 2026 Quarter Meeting
Thursday, Oct. 8, and Friday, Oct. 9 (half day), 2026
Hosted by Bates Technical College - South Campus, In-person and online
Visit the Human Capital Management (HCM) Users Group page for all the details.
Questions?
Contact Rachel R. Russell, HCM Users Group Chair.
HCM Support Updates
Human Capital Management (HCM) Pillar Support Web Page
Visit the Human Capital Management (HCM) pillar support web page at ctcLink Support for all things HCM-related:
- ctcLink Reference Center Quick Links
- ctcLink Onboarding Training Manual
- Learning Opportunities & Training
- Lists and groups
- Pillar newsletter
- Oracle and PeopleSoft resources
Refresh your HCMemory
HCM Work Sessions are recorded and stored in the ctcLink Learning Opportunities Information Canvas course (formerly Pillar Work Session Info) for future reference.
More about how to access the Training Recordings Archive.
HCM Monthly Newsletter
Subscribe to the ctcLinkSME-HCM list to receive the latest edition of the HCM Monthly Roundup, featuring HCM hot topics, training, and how-to tips.
To subscribe
- Visit ctcLinkSME-HCM – Human Capital Management (HCM) and follow the screen prompts.
- Contact: HCM Customer Support
HCM Learning Opportunities
HCM Work Sessions
Recurring every other Wednesday, 1 to 3 p.m. (except where noted), HCM Work Sessions offer deeper dives into PeopleSoft functionality, focusing on skills enhancement in specific HCM functions (e.g., payroll, benefits, manager self-service).
Visit the Schedule of Human Capital Management pillar calendar for the latest offerings.
Find past trainings and sessions at ctcLink Pillar Work Session Information.
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Wednesday, Sept. 23, 1 p.m.. | HCM Work Session: SAVE THE DATE - T&L or Absence Management Topic TBD |
SF Support Updates
Student Financials (SF) Pillar Support Web Page
Visit the Student Financials (SF) pillar support web page at ctcLink Support for all things HCM-related:
- ctcLink Reference Center Quick Links
- ctcLink Onboarding Training Manual
- Learning Opportunities & Training
- Lists and groups
- Pillar newsletter
- Oracle and PeopleSoft resources
SF Learning Opportunities
Please feel free to reach out to SFSupport@sbctc.edu if you have any questions or need further clarification.
- The Student Financials Learning Opportunities Recordings QRG is a comprehensive list of all previous SF-related recordings.
- Previous editions of SF Connect can be found within Student Financials Resources.
SF Work Sessions
Typically held on the FOURTH Monday of each month from 1 to 3 p.m. and occasionally on Thursdays, the Student Financials Functional team delivers content focused on a particular topic/process within the Student Financials pillar area.
This is also time for college end-users to collaborate with functional support and other Student Financials staff/supervisors to troubleshoot issues, discuss workflow or process questions and/or share your screen.
Monthly Student Finance/General Ledger SF/GL Open Forum
Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.
There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.
See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Wednesday, Oct 14, 2 p.m. | ctcLink Accounting Team: SF/GL Open Forum Meeting |
| Wednesday, Nov 11, 2 p.m. CANCELLED | ctcLink Accounting Team: SF/GL Open Forum Meeting |
| Wednesday, Dec 9 , 2 p.m. | ctcLink Accounting Team: SF/GL Open Forum Meeting |
SF Work Session: WWSFD (What Would Student Financials Do?) Communications Series
Join this new two-part series and jump into SF Communications with a fresh lens. Please come prepared with questions—we look forward to interactive discussions about 3Cs Communications and Message Center.
Primary Audience: Student Financials Staff
Related QRGs: SF - Collections
Presenter/Facilitator: Pauline Smith, ctcLink SF Functional Trainer and SF Team
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Monday, Oct 12, 1 p.m. | SF Training: WWSFD Communication Series #1 |
| Monday, Nov 9, 1 p.m. | SF Training: WWSFD Communication Series #2 |
SF Work Session: 2026 1098-T Kick-off
Monday, Oct. 26, 2026 1:30 p.m., Learn more and join the session
Student Financials staff processing 1098-Ts are invited to join this session. Topics will include:
- Total Process Overview
- 1098-T BPG showcase
- Year session overview
- Website Updates (how to view online, name change, address change etc.)
- Communications (review letter templates, think about sending out)
Related QRGs: SF 1098-Ts
Presenter/Facilitators: Amy Lanser, SF Functional Analyst, and Pauline Smith, SF Functional Trainer
SF Training
SF Training: Tuition Calculation and Waivers
Monday, Sept. 14, 2026, 1-2:30 p.m., Learn more and join the session
Student Financials staff are invited to join Pauline Smith, SF Functional Trainer, where she will cover topics to help you understand:
- Tuition Calculation Page
- Tuition Calculation Flag
- How to Calculate and view Tuition for students
- Waiver Flow
- How to apply waivers (Individual Student, Mass Assign, Student Group and Equation Variables)
Related QRGs: SF - Tuition Calculation
Prerequisite Course(s): SF 100
Query Developer Learning Opportunities
Step Up your Query Game
Instructor-led query-related training has been updated for the rest of 2026 in the ctcLink Training Calendar.
To clear filter settings, select None. Then select ctcLink Learning Opportunities > Reporting Training. Click “Sign Up” to enroll.
Learn more about the Designated Query Developer Training series and start your journey to becoming your college’s very own query guru! Or query wizard, if you prefer. Or maestro. Maybe a goddess, crackerjack, wizard, or maven. It’s up to you!
| DATE/TIME | EVENT/TOPIC |
|---|---|
| Thursday, Sept 17, 9 a.m. to 12:30 p.m. | PS Query Training 101 Basics - Part 2 |
| Tuesday, Oct 6, 9 a.m. to 12:30 p.m. | PS Query Training 102 - Query Security |
| Tuesday, Oct 20, 9 a.m. to 12:30 p.m. | PS Query Training 201 Intermediate - Part 1 |
| Thursday, Oct 22, 9 a.m. to 12:30 p.m. | PS Query Training 201 Intermediate - Part 2 |
| Tuesday, Nov 3, 9 a.m. to 12:30 p.m. | PS Query Training 301 Advanced - Part 1 |
| Thursday, Nov 5, 9 a.m. to 12:30 p.m. | PS Query Training 301 Advanced - Part 2 |
| Tuesday, Nov 17, 9 a.m. to 12:30 p.m. | PS Query Training 302 - Migrations Part 1 |
| Wednesday, Nov 18, 9 a.m. to 12:30 p.m. | PS Query Training 302 Migrations - Part 2 |
| Thursday, Nov 19, 9 a.m. to 12:30 p.m. | PS Query Training 302 Migrations - Part 3 |
| Tuesday, Dec 8, 9 a.m. to 12:30 p.m. | PS Query Training 401 Expert- Part 1 |
| Thursday, Dec 10, 9 a.m. to 12:30 p.m. | PS Query Training 401 Expert- Part 2 |
Query Fundamentals Lab
Every Monday, 10-11 a.m., Join the Webex session
Query fundamentals labs are held weekly giving all Query Developers the chance to practice their query development skills. Different topics/skills are covered each week. Past lab exercises and recordings are available in Canvas.
How to Enroll in Self-Paced Query Developer Courses
It’s easy to enroll in Query Developer Courses.
- Visit the ctcLink Training Registrationpage,
- Select the class(es) from the Designated Query Developer Training section,
- Follow the sign-up process.
More for PeopleSoft Query Developers
Find more ctcLink PeopleSoft Query Development resources including forms, documentation, and tools at the ctcLink PeopleSoft Reporting web page.
ctcLink Accessibility & Open Forum September Meeting Summary
Christopher Soran, Application Support Manager, opened the September edition of the ctcLink Open Forum, joined by Monica Olsson and Vicki Walton of the Education Division, who collaborate with him on accessibility projects and the Open Forums.
IOVDs (Image Overview Documents)
Work is in progress on CS 38 (Campus Solutions) and HighPoint Campus Experience (HCX) mobile version 26.2. The IOVDs for both — including a specialized accessibility version — are being prepared and will be shared next month.
The Finance Image 57 accessibility IOVD is also in progress, with sharing anticipated in November. Monica noted these documents give colleges a summary of what's changing with each image, including notes on resolved accessibility bugs and enhancements; the team tests and reviews fixes to confirm they work before documenting them.
ConexED
Accessibility findings have been submitted to ConexED, the third-party student success software selected through a formal RFP process about a year ago in which accessibility was weighted alongside other business requirements. Monica noted ConexED performed moderately well on accessibility compared to other vendors that applied.
Vicki and Josh have been conducting additional accessibility spot-checking within the ConexED environment and have raised a list of questions and concerns, including clarifying questions about audit and remediation work ConexED had done with Deque (pronounced D.Q.), a third-party accessibility vendor. The team is waiting on ConexED's response. Monica emphasized that colleges will likely use ConexED going forward, that perfect accessibility isn't expected immediately, and that the vendor has been open to continued improvement.
Okta
Okta provides the Multi-Factor Authentication (MFA) tool colleges and State Board use to log into the ctcLink Oracle environment. The State Board has held a monthly accessibility check-in with Okta for over a year.
Two updates from the most recent call: (1) Okta confirmed it will engage Deque, a third-party accessibility vendor, on a yearly basis for external accessibility audits and updated VPATs, while also continuing to build out its own internal accessibility programming; and (2) of roughly 10 MFA accessibility issues previously raised by Josh and Vicki, five have been fixed and five remain in Okta's queue.
Service Desk Tickets / Oracle Service Requests
The team is still waiting on PeopleTools 8.63 to resolve a few outstanding submitted issues; that release is expected early next year.
College Sharing
Monica reminded attendees that while these Open Forums are typically presenter-led, colleges are welcome to bring questions or comments about ctcLink accessibility, or submit them by email or the online form. The team encourages two-way conversation whenever possible.
Next Meeting
Updates on the CS 38/HCX and Finance IOVDs are expected by the next meeting on Tuesday, Oct. 13, 2026 — same time and Zoom link.
ctcLink Accessibility Monthly Open Forum
The ctcLink Accessibility monthly forums engage Washington's community and technical college system in discussions around ctcLink accessibility and technology. We aim to improve communication and transparency while providing space for productive and solution-focused dialog. Our main objective is to deliver accessible technology for all our students, staff, and the larger community.
Join us! Meetings are held on the second Tuesday of each month, 11 to 11:30 a.m.
Please join us for the next ctcLink Accessibility Open Forum on Tuesday, Oct. 13, 2026, at 11 a.m. All are welcome to attend via Zoom.
- Participants are encouraged to submit ideas for future meetings via an online form.
- Zoom meeting link: ctcLink Accessibility Open Forum 2026 and beyond
In case you missed a meeting, please see materials from past Open Forums.
Keeping the Lights On
In a ctcLink world populated with acronyms and mysterious jargon, the Application Services teams are the “pillar behind the pillars” for Washington’s community and technical colleges 24/7 by supporting ctcLink pillars, systemwide IT applications, environments, accessibility improvements, testing, and managing the network data load behind-the-scenes.
While you may never meet them directly or understand what they do, they support you every single day.
- Development deployed to production this week
- Data fixes, bug fixes, and images in HCM, CS, FSCM, and Portal.
- 248957 FS-2484 WA000 KK Update KK_PROCESS_PRIOR
- 249139 FS-2487 WA170 PCARD Update Credit Card Vendor
- 249128 FS-2488 WA270 PCARD Update Credit Card Vendor
- 246590 CS-2907 Transcript Text - No Matching Buffer
- 249022 FS-2486 Check date on Net Pay voucher creation
- 246736 CS-2891 2026 URR Layout changes
- 249246 FS-2492 WA120 Set POs Closed
- 244900 HCM-1833 Dependent Audit Record Key Fields Fix
- 249091 HCM-1853 Query Configure Partial Masking
- 248665 FS-2498 WA170 Update Payment Status
- 249247 FS-2499 WA060 GL Reset Journal
- 249843 FS-2501 WA060 AR Reset Billing to AR
- 248769 CS-2916 Delete FWL Run Control IDs
- 249945 FS-2504 WA100 EX Set Travel Authorization Closed
- CS 38 and HCX 26.2 accessibility review and IOVD completed
- PCD refresh
- SF Transactions in ctcLink - Finance Phase 3 UAT
- SF Transactions in ctcLink - Finance Phase 3 Go Live
- FA PRP 3.1 Q & A Sessions
- FA PRP 3.1 Go-Live and Confidence Testing
- Work on setting up Admission fee for SPSCC SDT 237935
- Support integrations for the CS Image Upgrade Project
- Plan and execute the CyberSource payment processing upgrade to Unified Checkout, as
Secure Acceptance is approaching end-of-life
- OAAP (SDT 241644)
- Development planned to be completed by 9/8
- Met with the Kastech team to review the design. The next meeting is scheduled for 9/9 to discuss timelines and the test plan.
- CampusCE (SDT 238111)
- Waiting on Test execution plan
- Conduct analysis for on CLB-> ELB testing
- OAAP (SDT 241644)
- In Development, SIT, UAT, and Completed
- CS Image 38 and HCX 26.2
- FS Image 57
- SASI WP #4 System Integration Testing
- CS Image 38 and HCX 26.2 Upgrade System Integration Testing
- Build HC Image 56 Test Plan in TestLink
- Campus CE Unified Checkout Test Planning
User Acceptance Testing (UAT)
Campus Solutions & HCX
- Quick Admit Modification. CS-2166. Ticket 189293.
- Migrate repackaging project queries and crosswalk. CS-2800. Ticket 240474.
- Quick Admit Modification. CS-2166. Ticket 189293.
- Migrate repackaging project queries and crosswalk. CS-2800. Ticket 240474.
- CTC_APPR_RPT_230579 Updating logic in the WG-A payment request process. CS-2910. Ticket 249253.
Human Capital Management (HCM)
- Bug Fix to CIB_USRPRFL. HCM-1826. Ticket 213594.
Financials and Supply Chain Management (FSCM/FIN)
- None
Portal
- None
System Integration Testing (SIT)
Campus Solutions (CS)
- CS Image 38 and HCX 26.2
- CS Image 38: Delivered Query Folder Assignment. CS-2833. Ticket 243182.
- CS Image 38: Clean Address. CS-2834. Ticket 242515.
- CS Image 38 Retrofit. CS-2871. Ticket 242502.
- HCX 26.2 Main Project. CS-2874. Ticket 242505.
- HCX 26.2.0 Delivered Mods. CS-2874. Ticket 242505.
- HCX 26.2.0 Config. CS-2877. Ticket 242542.
- HCX 26.2.0 Schedule Page Error Fix. CS-2913. Ticket 248637.
- CampusCE Fix SE_QUICK_ADMIT. CS-2892. Ticket 247693.
- ConexEd - Remove validations for Delta Sync. CS-2917. Ticket 247441.
- Instructor Term workload Empl Rcd Lookup. CS-2921. Ticket 229682.
Human Capital Management (HCM)
- Deductions distributed to incorrect empl rcd fix. HCM-1779. Ticket 217820.
- Hide Garnishment data on Payroll pages. HCM-1835. Ticket 246252.
- CTC_JEDI_AE Job Data Insert Process updates. HCM-1846. Ticket 246960.
- Qualified Comp Time Report. HCM-1847. Ticket 242294.
- HCM-1852. Ticket 246191.
- Qualified Comp time Payout for W2 reporting. Ticket 242294. HCM-1847.
Financials and Supply Chain Management (FSCM/FIN)
- FS 57 Retrofits. FS-2480. Ticket 247328.
- FS 57: AP_KK_CHECK_REQ page PFC. FS-2481. Ticket 248959.
- FS 57: VCHR_DIST_STG New Fields. FS-2485. Ticket 249141.
- FS 57: EX Admins restrict updating. FS-2490. Ticket 248880.
- FS 57: LaunchPad New Fields. FS-2493. Ticket 249546.
- FS Image 57: CREATE VIEW PS_RE_TRM_SCH_HIST. FS-2494. Ticket 247069.
- FS Image 57: Buyer Pagelet Configuration. FS-2497. Ticket 248551.
- Image 57: Clean Address Retrofits. FS-2505. Ticket 248627.
Portal
- None
Redevelopment
- None
In Development
HCM
- Critical and urgent tickets for payroll and transmittal failures.
- Urgent and critical tickets
- TRA non-prod DB - Modify SE-219 CTC_HROP_AE to run by Pay Run ID. Ticket 242471.
- TRA non-prod DB - Create CEMLI to auto link & remove the Pay Run ID. Ticket 246919.
- HCM Image 55 - Absence Approval Notification Issue. Ticket 245459.
- ER 262 - Faculty Contract Content Visibility. Ticket 182820.
- Faculty Workload tickets 236428, 236420, 232575, 156763, 156762, 156760, 156759, 156757, 156756, and 156754.
- Add PFC masking records for the Visa Permit and Citizenship Proof fields. Ticket 249176.
CS
- Trace needed on SF_CRCRD. Ticket 248775.
- Invalid Student Group error. Ticket 178457.
- PCI Reflectiz Review email conversation ongoing.
- Cybersource Unified Checkout and AVS responses. Ticket 237404.
- CS 38 and HCX 26.2
- CS Image 38 - ERPS-91010: STUDENT ID REVERTS TO PREVIOUSLY USED EMPLID ON PROMPT FIELD. Ticket 248179.
- HCX 26.2 ERPS-91191: Student Homepage Inbox Tile and ERPS-91192 Mobile Inbox Tile Support. Ticket 249874.
- CS Image 38: ERPS-90998:COURSE CATALOG SORT AFTER PUM 35 + BUG 38219129 SORTS INCORRECTLY. Ticket 248667.
FSCM
- We get new data-fix tickets daily and continue to work on those.
- We get new data fix tickets daily and continue to work on those.
- Working with Managed Services and Oracle on the issues with the process scheduler. Ticket 244887 and ticket 246721.
- Worked with functional analysts to get the delivered 1099 Suppliers Excel to CI working. Now working with the functional analysts to split the Excel to CI updating of the 13,000 suppliers.
- FS 57
- FS Image 57: ERPS-91270 ENH: PAGE AND FIELD CONFIGURATOR - PROMPT OVERRIDES. Ticket 250440.
All pillars
- AI and IDE Community of Practice.
Accessibility
- Working with Oracle, Kastech, Okta, and ConexED on accessibility bugs.
- An accessibility issues report was submitted to ConexED. Waiting to hear back.
On Hold
- As tables get bigger, the need for this work grows, but it is not a priority at the moment.
- Automatically Resubmit Asynchronous IB Errors. Ticket 200430. On hold.
- Configurable search issue in 8.61. Ticket 214405 the ID Field not autofilling like it should. In the queue.
- Time & Effort report update is in on hold. Ticket 153475.
- Override institution set issues in ticket 190595. In the queue.
- ER 289 Security Account Reset Capabilities. Ticket 213156. This is in the queue.
- The Student Degrees page did not have any institution-based security. A college staff person could modify or even delete a credential issued by another school. Added some elements to the page that protects against this occurring. CS-2462. Ticket 218615. Redev. On hold.
- Information for Other Business Units in Finance. Ticket 210359. Part of the request was completed with FS-1979 and ticket 216897. The rest is still in development and on hold at the moment.
- E208/E219 Automation of adjustments to vacation / sick time donations for Shared Leave. HCM-1541. Ticket 168718. Working with Oracle in SRs and waiting get bugs in delivered process fixed so the enhancement will work.
Waiting
- Remove the ]> character. Ticket 215081 and ticket 215326. Oracle created bug #35972529 and we're investigating a workaround.
- Portal homepage logos keep disappearing. SR 4-0002142786 is open with Oracle. Ticket 229571. Waiting on Oracle development to review.
- There are incorrect instructions on delivered search prompt pages, required fields, WCAG 2.1 SC 3.3.2. We got Oracle to agree it was a bug and the fix will be delivered in PeopleTools 8.63.
- ER 269 - Enable Advising Notes for student use in HighPoint Campus Experience (HCX). Ticket 195275.
- Review and Finalize CS Image 38 and HCX 26.2 Overview Documents and Upload to the Website
- CS Image 38 and HCX 26.2 Sanity Testing
- CS Image 38 and HCX 26.2 Q & A Sessions
- CS Image 38 and HCX 26.2 Go-Live and Confidence Testing
- FS Image 56 System Integration Testing
- Review and Finalize FS Image 56 Overview Document and Upload Them to the Website
- FS Image 57 Sanity Testing
- FS Image 57 Q & A Sessions
- FS Image 57 Go-Live and Confidence Testing
- Support and stabilize ConexED integrations.
- Work on fixes for Delta Sync timing issues (SDT 247441).
- Work on SDT 242687 - FERPA flag updates from OAAP
- Maintain Integrations and documentation
- Support CS Image upgrade
- Support SDT 235448 - CyberSource Security Update – TLS v1.3 enablement.
- Monitor and improve performance of 3rd party Integrations.
