What is ctcLink?
ctcLink is the implementation of a single, centralized system of online functions to give students, faculty and staff anytime, anywhere access to a modern, efficient way of doing their college business.
It's about much more than new software. As the current 35-year-old administrative system is replaced, colleges will also align their core business processes with the delivered software solution, making for streamlined, standardized practices across the 34-college system.
Three pilot colleges (Spokane Community College, Spokane Falls Community College and Tacoma Community College) went live with ctcLink (Oracle PeopleSoft) in August 2015. There were numerous system functionality issues following go-live. Although many of the problems were fixed as they were discovered, the pilot colleges continued to have problems with the new system.
In late 2016, the ctcLink project underwent an Independent Validation and Verification (IV&V) assessment to determine the state of the technical and functional aspects of the system. As a result, implementation activities for the next group of colleges were put on hold.
The project team focused all its efforts on remediation and stabilization of the pilot colleges. This phase has ended and all parties signed off on plans to complete any remaining remediation items and move the project forward.
In addition, the State Office of the Chief Information Officer approved a new ctcLink Investment Plan, which was required before additional colleges could implement ctcLink. The new plan includes a restructured governance model, updated staffing plan, deployment timeline and budget.
With a new director and a new plan in place, the ctcLink project is back on track.
In collaboration with a group of college project and organizational change managers (OCM), project leadership has developed a detailed plan and timeline for implementing ctcLink to all colleges by 2021.
The Upgrade Project
In March 2018, college executive sponsors and project managers gathered during a three-day summit to set the stage to kick off the Upgrade Project activities as well as a "re-start" of the entire project.
The Upgrade Project is now underway and includes a major software upgrade for the pilot colleges, plus the addition of Clark College and the SBCTC agency office on the ctcLink platform.
Renewed governance structure
In February 2017, the Washington Association for Community and Technical Colleges Technology Committee (WACTC-Tech) began the process of reorganizing ctcLink project governance and oversight.
A new ctcLink Project Governance framework was introduced in late April 2018 as WACTC-Tech handed off its previous role to the ctcLink Executive Leadership Team (cELC).
Global Design Review
Global Design Review (GDR) sessions were held May 14-25, 2018, in Olympia and Spokane, with participation by every college, either in-person or online. The GDR sessions were to help stakeholders (mostly end-users and subject matter experts) understand the global framework of ctcLink and how we have adapted PeopleSoft to support our unique model of multiple colleges in a single, shared instance of the product.
Any recommendations from the GDRs will then be forwarded to ctcLink governance for review and approval.
If you attend or work at Tacoma, Spokane or Spokane Falls and need help with your ctcLink account, contact your local college:
Community Colleges of Spokane IT Support Center
- CCS students, staff and faculty phone: 509-533-HELP (4357)
- CCS IT Support Portal: itsupport.spokane.edu
- Email: ITSupportCenter@ccs.spokane.edu
Tacoma Community College ctcLink help desk
- TCC student phone support: 253-566-5176
- TCC staff and faculty phone support: 253-460-HELP (4357)
- Support ticket email: firstname.lastname@example.org
- Support Portal
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Last Modified: 7/11/18 2:58 PM