What is ctcLink?
ctcLink is the implementation of a single, centralized system of online functions to give students, faculty and staff anytime, anywhere access to a modern, efficient way of doing their college business. But, it's about much more than new software. As the current 30-year-old administrative system is replaced, colleges will also align their core business processes with the delivered software solution, making for streamlined, standardized practices across the 34-college system.
If you attend or work at Tacoma, Spokane Falls or Spokane Community College and need help with your ctcLink account, contact your local college:
Community Colleges of Spokane ctcLink help desk
Tacoma Community College ctcLink help desk
- TCC student phone support: 253-566-5176
- TCC staff and faculty phone support: 253-460-HELP (4357)
- Support ticket email: firstname.lastname@example.org
- Support Portal
Tips and training
After the initial pilot phase, the ctcLink project underwent an Independent Validation and Verification (IV&V) assessment to determine the state of the project and, specifically, how the pilot colleges (Spokane, Spokane Falls and Tacoma) were doing since they switched over to ctcLink on Aug. 24, 2015. As a result of the IV&V, implementation activities for the next group of colleges was put on hold and the project team focused all efforts on remediation and stabilization of the pilot colleges. This phase has come to a close and all parties have signed off on the plans to move the project forward. In addition, a new Investment Plan was developed and must be approved by the State Office of the Chief Information Officer before more colleges implement ctcLink. The new plan includes a restructured governance model, updated staffing plan, deployment timeline and budget.
ctcLink Project Background
After a comprehensive Request for Proposal (RFP) and vendor evaluation process from April-Aug. 2012, followed by two months of in-depth contract negotiations, Ciber was chosen as our system integration partner for ctcLink implementation. Ciber began working on the project in Feb. 2013.
Requirements Verification was completed in April 2013, which was the process of going through the requirements in the RFP line-by-line to provide any necessary clarification regarding the specific needs of the new ctcLink system. Next, the project team—along with hundreds of system-wide SMEs—embarked on the Foundation Review Sessions portion of the Global Solution phase. This gave system-wide SMEs a chance to learn about the foundational aspects of the new system and how it will work and integrate across all business areas of the college. SMEs also got a closer look at the inner-workings of the PeopleSoft system in specific areas such as Payroll, Benefits Administration, Purchasing, Budgeting, Financial Aid, Recruiting/Admissions and Academic Advising.
The Foundation Review sessions helped prepare for the Business Process Alignment sessions, which were held June 17 through Aug. 28, 2013. This was a detailed review of specific business processes in PeopleSoft. Business Process Diagrams (BPDs) created by Ciber were used to illustrate the flow of core business processes from start to finish and also help to determine the roles (who will perform which tasks) associated with each process. The decisions made during the Foundation Review/Decisions process, and the final BPDs guided system Configuration and Design. In addition to global configuration of the system, local configuration for FirstLink colleges also took place, followed by system testing and user testing and training, prior to the pilot colleges going live in August 2015.
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Last Modified: 12/21/17 4:12 PM