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ctcLink Customer Support

The ctcLink Customer Support team provides functional support for ctcLink, the Washington state community and technical college system's enterprise business applications.

ctcLink Support by Pillar

ctcLink Service Level Agreement (SLA)

Environment/Pillar Updates

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CS Image 18 User Acceptance Testing (UAT) - September 8-15, 2020

CS Image 18 Deployment - September 19, 2020

CS Image 19 User Acceptance Testing (UAT) - December 7-16, 2020

CS Image 19 Deployment - December 19, 2020

HCM Image 36 User Acceptance Testing (UAT) - November 30, 2020 - December 9, 2020

HCM Image 36 Deployment - December 12, 2020

FSCM Image 37 User Acceptance Testing (UAT) - November 30, 2020 – December 9, 2020

FSCM Image 37 Deployment - December 12, 2020

Weekly on Tuesday and Thursday 5 to 7 p.m.

PeopleTools Version 8.57.14 Deployment (All Pillars) - August 29, 2020

CS Image 18 Deployment - September 19, 2020

FSCM Image 37 Deployment - December 12, 2020

HCM Image 36 Deployment - December 12, 2020

CS Image 19 Deployment - December 19, 2020

Calendar

Service Desk

Hours: 8 a.m. to 5 p.m., Monday – Friday, excluding all Washington state holidays.

Submit a service desk request.

Page Manager: slnelson@sbctc.edu
Last Modified: 8/10/20 8:52 AM

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