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ctcLink ERP Support

The Enterprise Resource Planning (ERP) support team provides functional support for ctcLink, the Washington state community and technical college system's enterprise business applications.

ctcLink Support by Pillar

ctcLink Service Level Agreement (SLA)

Environment/Pillar Updates

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CS Image 15

UAT 12/16 to 12/27

Production migration - 12/28 7:00 am to 1:00 pm

HCM Image 32

UAT 12/2 to 12/10

Production migration - 12/14 7:00 am to 1:00 pm

 Nothing at this time.

Weekly on Tuesday and Thursday 5 to 7 p.m.

Entire ctcLink environment offline for DG2 conversion Friday, October 25, 2019, 5:00 pm – Monday, October 28, 2018, 8:00 am.

12/14/2019 Expected outage 6 hours for HCM image 32 upgrade from 7:00 am to 1:00 pm.

12/28/2019 Expected outage 6 hours for CS image 15 upgrade  from 7:00 am to 1:00 pm.

Calendar

ERP Service Desk

Hours: 8 a.m. to 5 p.m., Monday – Friday, excluding all Washington state holidays.

Submit a service desk request.

Page Manager: mvarela@sbctc.edu
Last Modified: 10/21/19 2:49 PM

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