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ctcLink Support

 The ctcLink Support team provides functional support for ctcLink, the Washington state community and technical college system's enterprise business applications.

Process Schedule & Production Updates

ctcLink Support by Pillar

Join a ctcLink Support eList  (listserv)

ctcLink Service Level Agreement (SLA)

ctcLink Accessibility

Environment/Pillar Updates

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  • Course Catalog Maintenance – Saturday, May 8, 2021 (Tentative)
  • Image 21 (with Mobile HCX) - Saturday, June 19, 2021, 7 am to 1 pm.
  • Image 22 - Saturday, Sept. 18, 2021, 7 am to 1 pm.
  • Image 23 - Saturday, Dec. 18, 2021, 7 am to 1 pm.
  • Image 38 - Saturday, May 29, 2021, 7 am to 1 pm.
  • Image 40 - Saturday, Dec. 11, 2021, 7 am to 1 pm.
  • Image 39 - Saturday, May 1, 2021, 7 am to 1 pm.
  • Image 41 - Saturday, Dec. 11, 2021, 7 am to 1 pm.

Weekly on Tuesday and Thursday 5 to 7 p.m.

  • FS Image 39 - Saturday, May 1, 2021, 7 am to 1 pm.
  • CS Course Catalog Maintenance – Saturday, May 8, 2021 (Tentative)
  • HCM Image 38 - Saturday, May 29, 2021, 7 am to 1 pm.
  • Permanent EMPLID Maintenance – Saturday, June 5, 2021 (Tentative)
  • CS Image 21 (with Mobile HCX) - Saturday, June 19, 2021, 7 am to 1 pm.
  • PeopleTools & Elastic Search Upgrade - Saturday, July 17, 2021, 7 am to 1 pm.
  • CS Image 22 - Saturday, Sept. 18, 2021, 7 am to 1 pm.
  • HCM Image 40 - Saturday, Dec. 11, 2021, 7 am to 1 pm.
  • FS Image 41 - Saturday, Dec. 11, 2021, 7 am to 1 pm.
  • CS Image 23 - Saturday, Dec. 18, 2021, 7 am to 1 pm.

Calendar

In IT Support

Service Desk

Hours: 8 a.m. to 5 p.m., Monday – Friday, excluding all Washington state holidays.

Submit a service desk request.

Resource Links

Page Manager: slnelson@sbctc.edu
Last Modified: 4/9/21, 1:37 PM

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