First Response and Resolution
The following dashboards provide information on the First Response and Resolution Time metrics.
- Average First Response Time by Ticket Priority and Date Opened
- Average Time to Resolution by Ticket Priority and Date Opened
The following dashboards provide information on metrics related to tickets.
- Number of Active Tickets by Severity Level
- Number of Tickets Opened/Closed by Month
- Number of Tickets by Status (not including Closed tickets)
- Top 10 Ticket Request Types
Last Modified: 10/6/21, 4:27 PM