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College & SBCTC StaffContact UsApplyA-Z IndexAbout Us
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Service Level Agreement Dashboards

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  5. Service Level Agreement Dashboards

  • Service Level Agreement  (SLA)

  • SLA Dashboard

  • Standard Operating Procedures (SOP)

ctcLink Support:

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  • ctcLink Governance
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  • Environment/Pillar Updates and Outages
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Data Services:

  • Data Services
  • Data Dictionaries
  • Data Staging
  • ctcLink Data Usage Privacy

K-20 Education Network:

  • K-20 Education Network

Legacy Applications:

  • Legacy Applications
  • LegacyLink
  • Legacy Transcript

Mailman eLists:

  • Mailman eLists (listservs)

First Response and Resolution

The following dashboards provide information on the First Response and Resolution Time metrics.

  • Average First Response Time by Ticket Priority and Date Opened
  • Average Time to Resolution by Ticket Priority and Date Opened

Ticket Metrics

The following dashboards provide information on metrics related to tickets.

  • Number of Active Tickets by Severity Level
  • Number of Tickets Opened/Closed by Month
  • Number of Tickets by Status (not including Closed tickets)
  • Top 10 Ticket Request Types
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