What is ctcLink?
ctcLink is the implementation of a single, centralized system of online functions to give students, faculty and staff anytime, anywhere access to a modern, efficient way of doing their college business. But, it's about much more than new software. As the current 35-year-old administrative system is replaced, colleges will also align their core business processes with the delivered software solution, making for streamlined, standardized practices across the 34-college system.
The pilot colleges (Spokane, Spokane Falls and Tacoma) went live with ctcLink (Oracle PeopleSoft) in August 2015. There were numerous system functionality issues following go-live. Although many of the problems were fixed as they were discovered, the pilot colleges continued to have problems with the new system. In late 2016, the ctcLink project underwent an Independent Validation and Verification (IV&V) assessment to determine the state of the technical and functional aspects of the system.
As a result of the IV&V, implementation activities for the next group of colleges was put on hold and the project team focused all efforts on remediation and stabilization of the pilot colleges. This phase has come to a close and all parties have signed off on the plans to complete the remaining remediation items and move the project forward. In addition, a new Investment Plan was approved by the State Office of the Chief Information Officer, which was required before more colleges could implement ctcLink. The new plan includes a restructured governance model, updated staffing plan, deployment timeline and budget.
With a new director and a new plan in place, the ctcLink project is back on track. In collaboration with a group of college project and organization change managers (OCM), project leadership has developed a detailed plan and timeline for implementing ctcLink to all colleges by 2021. Planning is underway for the first deployment (Upgrade Project), which includes a major software upgrade for the pilot colleges, plus the addition of one more college on the ctcLink platform. A college executive sponsors and project managers summit in March will set the stage to kick-off the Upgrade Project activities as well as a "re-start" of the entire project.
If you attend or work at Tacoma, Spokane Falls and need help with your ctcLink account, contact your local college:
Community Colleges of Spokane ctcLink help desk
Tacoma Community College ctcLink help desk
- TCC student phone support: 253-566-5176
- TCC staff and faculty phone support: 253-460-HELP (4357)
- Support ticket email: email@example.com
- Support Portal
Tips and training
In IT Support
Last Modified: 2/15/18 5:47 PM