What is ctcLink?
ctcLink is the implementation of a single, centralized system of online functions to give students, faculty and staff anytime, anywhere access to a modern, efficient way of doing their college business.
It's about much more than new software. As the current 35-year-old administrative system is replaced, colleges will also align their core business processes with the delivered software solution, making for streamlined, standardized practices across the 34-college system.
ctcLink will change many of the ways we do things at Washington’s community and technical colleges. Once implemented, colleges will have a modern suite of online tools and a set of common core business processes. ctcLink benefits include:
- Access to information from anywhere at any time
- A single source of accurate, real-time data and common reporting tools
- Standardization of select administrative processes to support effectiveness across the system
- Ability to respond to changing business requirements
- A modern, consistent way to manage student records, enrollment reports, grades, class rosters, scheduling information, tuition and financial aid processes, accounting, state/federal reports, and more
- A set of common, mobile-friendly tools to handle college business online, at any time
- A single ID and student record that follows students wherever they go within the Washington community and technical college system
- 24/7 access to an online student center where students can register for classes; handle financial aid processes; pay tuition and fees; add, drop or swap classes; contact an instructor or advisor; manage personal contact information; view grades, track academic goals and apply for graduation
- Self-service tools to manage personal information and other college business online
- Consolidated payroll processing and a full suite of online HR tools and services
- An online, integrated suite of financial tools and the ability to create automated approval workflow processes for purchasing, travel authorizations, expense reimbursements and more
- A modern, consistent way of managing and sharing state and federal reports; payroll, purchasing and employee records; recruitment tools and benefits administration
Three pilot colleges (Spokane Community College, Spokane Falls Community College and Tacoma Community College) went live with ctcLink (Oracle PeopleSoft) in August 2015. There were numerous system functionality and conversion issues following go-live. Although many of the problems were fixed as they were discovered, the pilot colleges continued to have problems with the new system.
In late 2016, the ctcLink project underwent an Independent Validation and Verification (IV&V) assessment to determine the state of the technical and functional aspects of the system. As a result, implementation activities for the next group of colleges were put on hold.
In 2017, the project team focused its efforts on remediation and stabilizing the pilot colleges. All parties signed off on plans to complete any remaining remediation items and move the project forward.
The State Office of the Chief Information Officer approved a new ctcLink Investment Plan, which was required before additional colleges could implement ctcLink.
Renewed governance structure
In February 2017, the Washington Association for Community and Technical Colleges Technology Committee (WACTC-Tech) began the process of reorganizing ctcLink project governance and oversight. A new ctcLink Project Governance framework was introduced in late April 2018 as WACTC-Tech handed off its previous role to the ctcLink Executive Leadership Committee (cELC).
ctcLink Project Guiding Principles
The ctcLink Project Guiding Principles were developed and adopted in 2009 by the system-wide presidents’ group (WACTC) and re-affirmed in 2013.
With a new director and a new plan in place, the ctcLink project is back on track.
In collaboration with a group of college project and organizational change managers (OCM), project leadership developed a detailed plan and timeline for implementing ctcLink to all colleges by 2022.
In March 2018, the project officially relaunched with a restructured governance model, new leadership, updated staffing plan, new project methodology, revised deployment timeline and budget.
College executive sponsors and project managers gathered during a three-day summit to set the stage to kick off the Upgrade project activities, as well as a "re-start" of the entire ctcLink project.
Deployment Group 2 went live in two phases In October 2019:
- The Community Colleges of Spokane and Tacoma Community College went live Oct. 14, 2019 with upgrades.
- On Oct. 28, 2019, Clark College and the SBCTC agency went live on ctcLink.
Deployment Group 3 is scheduled to go live in March 2020 with six colleges.
Deployment Group 4 is scheduled to go live in February 2021 with seven additional colleges.
Find out when each college and SBCTC will go live with ctcLink (Oracle PeopleSoft)
If need help with your ctcLink account, contact the college where you work or attend classes:
Clark College ctcLink
Community Colleges of Spokane IT Support Center
- CCS students, staff and faculty phone: 509-533-HELP (4357)
- CCS IT Support Portal: itsupport.spokane.edu
- Email: ITSupportCenter@ccs.spokane.edu
Tacoma Community College ctcLink help desk
- TCC student phone support: 253-566-5176
- TCC staff and faculty phone support: 253-460-HELP (4357)
- Support ticket email: firstname.lastname@example.org
- Support Portal
Tips and training
ctcLink Project Resources
Last Modified: 11/6/19 7:32 PM