ctcLink Customer Support - Training
The Training Team works in collaboration with ctcLink Project and Customer Support teams to develop, manage and deliver various types of training content and learning opportunities. One of the main goals for our work is to ensure that end users have the tools to be successful in learning how to use the PeopleSoft system.
Gretchen Fulmer, Associate Director of Training
My career in higher education started back in 1995 when I accepted a position in the bookstore at Bates Technical College while pursuing a degree in education. After several years away teaching and a move back to the Pacific Northwest in 2006, I rejoined the staff at Bates for 9 additional years as a Testing and Career Specialist. In 2015, I was offered an opportunity to join the training team at SBCTC, where my passion for teaching and delivering engaging, accessible content that provided holistic learning opportunities through multiple means of instruction progressed. Providing exceptional customer service for both internal and external clientele continues to be my top priority and I now feel that I am in the perfect position to successfully support our colleges.
Alec Risk, Functional Trainer – Finance
I worked at Peninsula College for over 13 years in various positions throughout the years. This ranged from the mailroom, Auxiliary Services, Support Services, Campus Safety, and the Business Office. I gained invaluable experience during my time at Peninsula and leveraged the experience and education gathered to support the campus community. I am excited to utilize the skills and knowledge learned at Peninsula and transfer that SBCTC and support the entire Washington State Community and Technical Colleges and all stakeholders.
Corinne Taylor, Professional Development Trainer
I have over 25 years of experience conducting "soft skills" workshops, focusing on communication, stress management, team building, leadership, and goal setting among other topics. I currently work as a Professional/Personal Development trainer with the ctcLink Training Team, aiming to foster a supportive environment for personal growth through self-examination and improvement opportunities.
The main objective, for all workshops, is to be in a safe environment and examine ourselves to define areas where there is opportunity for personal improvement. This is not easy work, but with support, amazing things can happen!
Jerry Lambert, Functional Trainer - Human Capital Management
My first experience with SBCTC was in September 2019 as a Training Consultant joining the Financials Team to develop training materials through May 2020. I thoroughly enjoyed the team and the project. So after 20+ years of consultant work on many PeopleSoft implementations, it is now a pleasure to call SBCTC a permanent home. I have held various positions on implementation teams for a variety of clients and requirements and always included training. Of all the modules I worked with, HCM just happens to have a special place for me. I think exceptional training is essential to the success of the project and the company and I am excited to be a part of this excellent training team and contribute my experience where needed.
Kelly Forsberg, Functional Trainer - Financial Aid
I have been with the Training Team as the ctcLink Functional Trainer (Financial Aid) since May 2018. I have been a part of the CTC system since 2007. My career began at Bates Tech, and I have also worked at Renton Tech, Olympic College, and South Puget Sound Community College, contributing experience in varying progressive roles, all in Financial Aid. My primary functional area is Financial Aid, but I cross over into other pillar areas to include Campus Core and Student Financials. Currently, I support the ctcLink Financial Aid Customer Support team with training delivery in Canvas and virtual Instructor-Led Trainings. I also create and update the Business Processing Guides, and QRGs. I look forward to working with you!
Pauline Smith, Functional Trainer – Student Financials
For the past 25 years, I've had the privilege of working in Higher Education at Peninsula College, growing through a wide range of roles—from answering calls at the switchboard to fulfilling a longtime goal of joining the IT team as the Business Applications Analyst. Every step along the way has been a chance to learn, connect, and serve. Over the last five years, I’ve immersed myself in all things ctcLink, collaborating closely with SBCTC and community colleges throughout Washington state. These partnerships have broadened my understanding of the system and deepened my appreciation for the people who power it. I'm truly excited to bring the experience I’ve gained to this amazing training team and to play a role in helping others thrive through knowledge, encouragement, and shared success.
Tanjagay Martin, Functional Trainer - CS Core
My experience with ctcLink began in 2015 at Tacoma Community College, Gig Harbor Campus. A year later, I transferred to TCC Main Campus in Enrollment Services as Admissions Lead. TCC offered me the opportunity to learn and perform various functions within PeopleSoft Campus Solutions. In 2018, I moved to Olympic College as a Business Analyst for Student Financials. I joined the SBCTC Training Team in July 2019. I’m currently serving colleges as a ctcLink Customer Support Team member.
