ctcLink Learning Opportunities & Support Roundup: Nov. 4, 2026

• See the complete calendar at the ctcLink Training & Learning Opportunities Registration page or
• The SBCTC meetings and events calendar (apply ctcLink Learning Opportunities filters).  

1. Visit the SBCTC meetings and events calendar
2. Filter by "CTC Professional Development » Personal & Professional Development Suite"
3. Click "Sign up" button to enroll

New! Employee Onboarding & Offboarding (EO&O) Community of Practice 

PAW is starting an online community of practice for Employee Onboarding & Offboarding (EO&O) subject matter experts (SMEs). The plan is to include all employees whose names were submitted last year as SMEs when the EO&O Process Alignment Task Force group first launched.

The Travel & Expense (T&E) Teams Chat created during the related PAW task force effort has since become a vibrant community of practice to connect with fellow T&E SME peers, so we want to do the same for EO&O!

Interested? What you need to do

Please review and update the EO&O Taskforce Contact List of SMEs roster to ensure the appropriate employees are added to the new EO&O Community of Practice Teams Chat.

The initial deadline is 5 p.m. on Wednesday, Nov. 4, but folks can continue to be added at any time after that. 

EO&O Recommendations to Date

It’s easy to lose track of the many recommendations from the task force! For your convenience, they are compiled below and have also been added to the  Employee Onboarding/Offboarding PAW QRG for future reference.

HR-Specific Recommendations 07/08/2026

•  EO&O Recommendations HR 070826
•  HCM A.1.1 HR Notification Composer
•  HCM B.6.1 Uniform Work Schedules
•  HCM B.8.2 Compensatory Plan Automation 

Security-Specific Recommendations 07/22/2026

• EO&O Recommendations Security 072226
• EO&O Security ERs 072226

Cross-Functional Recommendations 08/26/2026

•  EO&O Recommendations HCM Security 082626
•  SEC C.1.2 HCM C.1.2 Manager Delegation 2.2 ER

Training Recommendations 09/09/2026

•  EO&O Recommendations Training 090926

Email Recommendations 10/28/2026

• EO&O Recommendations Email 102826

What is Process Alignment?

Process alignment involves creating common, agreed-upon business processes that align with our system's goals and strategies. It ensures that ctcLink system processes are consistent and efficient. 

Learn more about the PAW Project

• Process Alignment Selection
• Process Alignment Shared Vision and Project Overview

Reach out to Jason Hetterle, PAW Team Lead, Director of Technology & Enterprise Solutions, Wenatchee Valley College, if you have any questions or concerns about the Process Alignment Workgroup activities.

New to ctcLink or Ready to Upskill? Make a ctcLink Training Plan

The ctcLink Customer Support Training team developed tools to assist colleges with employee onboarding in response to recommendations and requests.

Although learning a new software system can be challenging, these documents provide new staff with the information needed to locate, understand, and participate in the various training and learning opportunities available from the Washington State Board for Community and Technical Colleges (SBCTC). 

• The Staff Training Participation (STP) application helps supervisors track ctcLink Canvas course training progress for staff and assign ctcLink Canvas courses for staff enrollment. Learn more about the Staff Training Participation Application
• Onboarding Training Manuals assist new college staff in their training journey through ctcLink (PeopleSoft). Learn more about the ctcLink Onboarding Training Manuals

About the Onboarding Training Manuals 

Onboarding Training Manuals can be found in the ctcLink Reference Center “Welcome to ctcLink – Start Here” section. Manuals are available for users in all PeopleSoft pillars, as well as for general staff:

• General Staff Onboarding Training Manual
• Campus Solutions Core Onboarding Training Manual
• Finance Onboarding Training Manual
• Financial Aid Onboarding Training Manual
• Human Capital Management Onboarding Training Manual
• Student Financials Onboarding Training Manual

Each manual is divided into sections highlighting specific topics and information necessary to become more comfortable with our ctcLink system. Section topics may include: 

• Onboarding checklist 
• Welcome to ctcLink Training 
• Each pillar’s place in ctcLink 
• Prerequisite ctcLink courses 
• Role-based training content and requirements (i.e., required and recommended ctcLink self-paced training courses) 
• Additional onboarding resources

How to use the onboarding manuals

The intent is for supervisors to work with staff to provide clarity around staff roles and functions of their job based on the onboarding manual. 

• Each ctcLink module lists required and recommended self-paced ctcLink Canvas training courses which directly align to roles and functions performed at the colleges. For example, each staff member is required to complete general prerequisite courses to introduce them to the ctcLink system.
• The checklist included allows supervisors to identify which required and recommended courses should be completed by each staff member. Additional training resources are provided to assist new staff in their onboarding activities. 

The ctcLink Training and Support teams look forward to partnering with the colleges and SBCTC agency staff to provide enhanced onboarding and training experiences for new and current employees. 

Please reach out to ctcLink Training Management if you have questions or concerns. 

Get Connected: Join ctcLink Support eLists

ctcLink Customer Support sends updates, outage notices, changes to configuration, training and workshop opportunities, global and cross-pillar communications to colleges via Mailman eLists (often referred to as listservs, which is a registered trademark).

College subject matter experts (SMEs), PeopleSoft users/stakeholders can use the lists to ask their college peers questions about how they do things in ctcLink, best practices, local training plans, and more. 

When you join, do NOT select the Digest option or you might miss out on time-sensitive messages.

Find your lists

• ctcLink Support eLists – Lists geared toward ctcLink end-users, including reporting, queries, and dataLink.
• In addition, each ctcLink pillar area suggests related lists to join under their “Get Connected to” menus.
  • Campus Solutions (CS) Core
  • Financial Aid (FA)
  • Finance (FIN)
  • Human Capital Management (HCM)
  • Student Financials (SF)
• Mailman eLists – See the complete list of Mailman lists available to the community and technical colleges.

Are You Receiving ctcLinkAlerts?

SBCTC uses the ctcLinkAlerts eList to send notices about planned downtime for system updates, production alerts, urgent issues, and any unplanned downtime.

Each college maintains a local ctcLinkAlerts email distribution list (e.g., ctclinkalerts@columbiabasin.edu, ctcLinkAlerts@spscc.edu) which your ctcLink College Leader maintains as needed.

These college lists, not individuals, are subscribed to ctcLinkAlerts@lists.ctc.edu.

Each college chooses who to include, but typically colleges include their local ctcLink leadership, local ctcLink committee or task force members, key subject matter experts, IT, Help Desk, and PIO.

Restock Your Resiliency Toolkit

Take some time to take care of yourself! Professional and Personal Development Suite workshops are open to all Washington state community and technical college employees, whether faculty, staff, or exempt.

Learn more and sign up

Learn more about how to register, badging opportunities, college requests for group training, and more at the Professional & Personal Development Workshops page.

The workshops are cross-linked from the SBCTC Professional Development page and the ctcLink Training & Learning Opportunities page.

Questions? Reach out to Corinne Taylor, Professional/Personal Development Trainer.

CS Core Updates

Campus Solutions Image 38 and HCX 26.2 Functional Overview

The CS Image 38 and HCX 26.2 updates were deployed to the production environment on Saturday, Oct. 10.

Q&A Session Recordings

In case you missed the Q&A sessions, please watch one of the recordings.

• CS Image 38 & HCX 26.2 Q&A Session 1
• CS Image 38 & HCX 26.2 Q&A Session 2

Documentation

Find out what’s new and improved:

• Campus Solutions Image 38 Overview – Revised Oct. 9, 2026
• Campus Solutions Image 38 Accessibility Overview
• HighPoint Campus Experience HCX 26.2 Upgrade Overview

Questions?

Reach out to the CS Core Support Team.

Campus Solutions (CS) Core Pillar Support Web Page

Visit the Campus Solutions (CS) Core pillar support web page at ctcLink Support for all things CS Core-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

CS Core Learning Opportunities

You can find details about upcoming CS Training and Work Sessions on the SBCTC Calendar, CS Core Weeklyish COREspondence, and CS Core eList.

For a list of previous recordings, please visit the Campus Solutions Learning Opportunities Recordings QRG.

FIN Updates

Finance Pillar Support Web Page

Visit the Finance (FIN) pillar support web page at ctcLink Support for all things FIN-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Oracle and PeopleSoft resources

FIN Learning Opportunities

Travel and Expenses Q&A & Mini Training

Recurring every last Monday of the month, 11 a.m. to noon, join us for a collaborative, interactive and troubleshooting drop-in support session on everything Travel and Expenses. This session may be partially recorded.

• 11 – 11:30 a.m. Training: The first half of the meeting is typically a short training focused on a particular topic/process in Travel and Expenses. This portion of the meeting is usually recorded. The recording and associated QRGs are posted to the ctcLink Pillar Work Session Information Canvas Course. End-users are welcome to listen in and learn something new.
• 11:30 a.m. - 12 p.m., Q&A: Second half of the meeting will not be recorded. Please come with your questions or issues and be ready to share your screen.

This open time is for college end users to collaborate with functional support and other Travel and Expense staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:

• Canceling EX Payments
• Initial Setup and the Importance of updating Expenses Profiles
• Applying Cash Advances to an Expense Report
• Cash Advance Reconciliation
• On & Off-boarding Employees for Expenses
• Why your Approved Expense Report Won't Stage for Payment

Module: Expenses / Travel & Expense

Primary Audience: Staff, Travelers, Travel Admins/Staff

Related QRGs: FIN - Expenses section of the ctcLink Reference Center

Prerequisite Courses: EX100, EX101 and/or EX102

Contact Alec Risk, ctcLink Functional Trainer.

FIN Work Session: Grants/Projects Mini Training and Open Q&A

Recurring every second Monday of the month at 11 a.m. join the ctcLink Finance Customer Support team for a collaborative, interactive, training and troubleshooting drop-in session on everything Grants/Projects.

Michele Rockwell, MSML, ctcLink Finance Functional Analyst, facilitates.

• 11 – 11:30 a.m., Training: First half of the meeting will typically be a short training focused on a particular topic/process in Grants and Projects. This portion of the meeting is usually recorded. The recording will be posted to the ctcLink Learning Opportunities Information Canvas Course.
• 11:30 a.m. – 12 p.m., Q&A: Second half of the meeting will not be recorded. You are invited to drop in with any questions related to grants and projects at the open Q&A sessions. This open time is for college end-users to collaborate with functional support and other Grants and Projects staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:
  • Grant Billing
  • Modify Grant Award or Capital Project Budgets
  • Amending Awards
  • Project-related Budget/Commitment Control Errors
  • Grant-related Combo Codes
  • Grant-related Item Types

Related QRG: FIN - Grants/Contracts section of the ctcLink Reference Center

Questions? See the contact information listed in the event calendar listings below.

Finance College Users Production Support Meetings

Meetings are held every other Tuesday, from 2 to 3 p.m. These sessions are open to ALL Finance (FIN) end users. The ctcLink Finance Customer Support team provides updates on Service Tickets, PeopleSoft enhancements, and open forum time to ask questions or request future topics.

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

Accounts Receivable (AR) and Billing (BI) Open Q&A

Held every other Thursday, these recurring Accounts Receivable and Billing work sessions aim to provide accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes.

Bring your AR and BI questions and get functional support or listen in and collaborate with your community college peers.

The recorded sessions will be posted to the ctcLink Learning Opportunities Information Canvas Course located under Modules > Finance Learning Opportunities > Accounts Receivable and Billing Work Sessions.

Module(s): FIN [AR and BI]

Primary Audience: Accounts Receivable and Billing Staff

Related QRG: FIN - Accounts Receivable, FIN - Billing

FIN Work Session: Asset Management Workshop and Q&A

Every second Thursday from 11 a.m. to noon (except where noted) join the ctcLink Finance Customer Support team for a collaborative, interactive and troubleshooting drop-in session on all things Asset Management.

• 11 – 11:30 a.m., Training: Come learn or share something new.
• 11:30 a.m. - 12 p.m., Q&A: Please come with your questions or issues and be ready to share your screen.

Some examples of topics:

• Tagging Active Assets
• Excel to CI Asset Upload
• Processing issues
• General questions

ctcLink Accounting Team: SBCTC Finance

Every third Thursday, this recurring work sessions aim to provide Accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes. We will cover a specific topic(s) and then move to open Q&A.

FA Support Updates

Financial Aid (FA) Pillar Support Web Page

Visit the Financial Aid (FA) pillar support web page at ctcLink Support for all things FA-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

FA Weeklyish Bulletin

Trying to recall that important thing you read in the ctcLink Financial Aid eList, FA Weeklyish Bulletin? Don’t miss a thing! Revisit past editions in the FA Weeklyish Bulletin Archive at the ctcLink Reference Center.

FA Learning Opportunities

FA Work Session: Mass Aid Cancellation Part 2 | Processing & Troubleshooting

Thursday, Nov. 5, 2026, 1 to 3 p.m., Join the Webex session

Financial Aid Awarding staff!  You are invited to Join Kelly Forsberg, ctcLink Functional Trainer (FA), and Debbie Englehardt, ctcLink Senior Functional Analyst (FA), in this Part 2 follow-up session. 

We will demo the Mass Aid Cancellation process from start to finish and review common errors, troubleshooting strategies, and tips for resolving potential issues using the Mass Aid Cancellation guide. Session demos and any colleges testing the process will occur in PCD.

This session will be recorded.   

FA Drop-In Support Sessions

Need help troubleshooting or want to learn something new? Join these casual drop-in sessions to connect with colleagues, share insights, and solve challenges together.

Release Date for HCM Masking - Here's What To Do and When

A decision was made to postpone the release of masking of Personally Identifiable Information in the HCM pillar to Thursday, Nov. 5.  The delay was determined to be in the best interest of the HR/Payroll community, so that these masking changes did not appear suddenly on the November 4 Payroll Cutoff day.

This will result in masking and page access changes for Garnishment Data and National ID Search being visible in ctcLink Production (live environment) on Friday, Nov. 6, 2026.

Local Security Administrators (LSAs) and impacted individuals in the HR/Payroll Community were officially notified yesterday.

What does this mean for the LSA community?

1. Between now and Friday, it is recommended to run the following query to determine who will be impacted by these changes: QHC_SEC_USER_ROLES_BY_UNIT
2. If run for your company and business unit for each of the impacted security roles you can build a list of employees who will experience a change on Friday morning.
3. Between now and Friday, work with your HR/Payroll Office to determine who should have unmasked access to the specific fields or content they need to be able to see to perform their duties.
4. Be prepared to apply the appropriate unmasking or unlocking security roles Friday morning so their access is not disrupted.
   1. If a user does not require unmasked access, no action is needed.

The following Quick Reference Guides have been revised and moved to the PeopleSoft Security - HCM Security section in the ctcLink Reference Center:

• Masking of PII Data on HCM Pages
• Unlocking Access to Garnishment Data
• Unlocking Access to National ID Search Pages

HCM Users Group Monthly Virtual Meet-Up

Tuesday, Nov. 10, 9-10 a.m., via Zoom at HCM Users Group Monthly Virtual meeting

Join us for open format discussions concerning best practices and procedures for all HCM Users.

Questions? Contact Rachel Russell, HCM Users Group Chair.

HCM Support Updates

Human Capital Management (HCM) Pillar Support Web Page

Visit the Human Capital Management (HCM) pillar support web page at ctcLink Support for all things HCM-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

Refresh your HCMemory

HCM Work Sessions are recorded and stored in the ctcLink Learning Opportunities Information Canvas course (formerly Pillar Work Session Info) for future reference.

More about how to access the Training Recordings Archive.

HCM Monthly Newsletter

Subscribe to the ctcLinkSME-HCM list to receive the latest edition of the HCM Monthly Roundup, featuring HCM hot topics, training, and how-to tips.

To subscribe

• Visit ctcLinkSME-HCM – Human Capital Management (HCM) and follow the screen prompts.
• Contact: HCM Customer Support

HCM Learning Opportunities

HCM Work Sessions

Recurring every other Wednesday, 1 to 3 p.m. (except where noted), HCM Work Sessions offer deeper dives into PeopleSoft functionality, focusing on skills enhancement in specific HCM functions (e.g., payroll, benefits, manager self-service).

Visit the Schedule of Human Capital Management pillar calendar for the latest offerings.

Find past trainings and sessions at ctcLink Pillar Work Session Information

SF Support Updates

Student Financials (SF) Pillar Support Web Page

Visit the Student Financials (SF) pillar support web page at ctcLink Support for all things HCM-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

SF Learning Opportunities

Please feel free to reach out to SFSupport@sbctc.edu if you have any questions or need further clarification.

• The Student Financials Learning Opportunities Recordings QRG is a comprehensive list of all previous SF-related recordings.
• Previous editions of SF Connect can be found within Student Financials Resources.

SF Work Sessions

Typically held on the FOURTH Monday of each month from 1 to 3 p.m. and occasionally on Thursdays, the Student Financials Functional team delivers content focused on a particular topic/process within the Student Financials pillar area.

This is also time for college end-users to collaborate with functional support and other Student Financials staff/supervisors to troubleshoot issues, discuss workflow or process questions and/or share your screen.

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

SF Work Session: WWSFD (What Would Student Financials Do?) Communications Series

Join this new two-part series and jump into SF Communications with a fresh lens. Please come prepared with questions—we look forward to interactive discussions about 3Cs Communications and Message Center.

Primary Audience: Student Financials Staff

Related QRGs: SF - Collections

Presenter/Facilitator: Pauline Smith, ctcLink SF Functional Trainer and SF Team

2026 1098-T SF Work Sessions & Drop-In Sessions

Student Financials staff processing 1098-Ts are invited to join these sessions.

Related QRGs: SF 1098-Ts

Query Developer Learning Opportunities

Step Up your Query Game

Instructor-led query-related training has been updated for the rest of 2026 in the ctcLink Training Calendar.

To clear filter settings, select None. Then select ctcLink Learning Opportunities > Reporting Training.  Click “Sign Up” to enroll.

Learn more about the Designated Query Developer Training series and start your journey to becoming your college’s very own query guru! Or query wizard, if you prefer. Or maestro. Maybe a goddess, crackerjack, wizard, or maven. It’s up to you!

Query Fundamentals Lab

Every Monday, 10-11 a.m., Join the Webex session

Query fundamentals labs are held weekly giving all Query Developers the chance to practice their query development skills. Different topics/skills are covered each week. Past lab exercises and recordings are available in Canvas.

How to Enroll in Self-Paced Query Developer Courses

It’s easy to enroll in Query Developer Courses.

• Visit the ctcLink Training Registrationpage,
• Select the class(es) from the Designated Query Developer Training section,
• Follow the sign-up process.

More for PeopleSoft Query Developers

Find more ctcLink PeopleSoft Query Development resources including forms, documentation, and tools at the ctcLink PeopleSoft Reporting web page.

ctcLink Accessibility Monthly Open Forum

The ctcLink Accessibility monthly forums engage Washington's community and technical college system in discussions around ctcLink accessibility and technology. We aim to improve communication and transparency while providing space for productive and solution-focused dialog. Our main objective is to deliver accessible technology for all our students, staff, and the larger community.

Join us! Meetings are held on the second Tuesday of each month, 11 to 11:30 a.m.

Please join us for the next ctcLink Accessibility Open Forum on Tuesday, Nov. 10, 2026, at 11 a.m. All are welcome to attend via Zoom.

• Participants are encouraged to submit ideas for future meetings via an online form.
• Zoom meeting link: ctcLink Accessibility Open Forum 2026 and beyond

In case you missed a meeting, please see materials from past Open Forums.

Check out the ctcLink Accessibility Web Page at SBCTC.edu

The ctcLink Accessibility page includes accessibility reviews, image overview documents (including the CS 38 IOVD), PeopleSoft Update Manager (PUM) image information, Oracle and third-party VPATs, and a glossary of terms.

Keeping the Lights On

In a ctcLink world populated with acronyms and mysterious jargon, the Application Services teams are the “pillar behind the pillars” for Washington’s community and technical colleges 24/7 by supporting ctcLink pillars, systemwide IT applications, environments, accessibility improvements, testing, and managing the network data load behind-the-scenes.

While you may never meet them directly or understand what they do, they support you every single day.