ctcLink Support eLists

Join a ctcLink Support eList (aka LISTSERVs)

ctcLink Customer Support sends updates, outage notices, changes to configuration, training and workshop opportunities, global and cross-pillar communications to colleges.

Connect with your ctcLink peers and colleagues

College subject matter experts (SMEs), PeopleSoft users/stakeholders can use the lists to ask  their college peers questions about how they do things in ctcLink, best practices, local training plans, and more. 

NOTE:  The eLists are not intended for Service Desk support or questions about system issues.  Please continue to submit tickets to the ServiceDesk following the Tier Support plan.

Who may join?

• Only Washington state community and technical college system .edu domain addresses will be approved for subscription.
• We strongly encourage any Washington state community and technical college ctcLink PeopleSoft users — including SBCTC staff, ctcLink, and IT teams — to join one or more Mailman eLists (aka LISTSERVs).

Click to Subscribe

BUG ALERT: Mailman List Workaround

Mailman listinfo pages are experiencing an issue as of approximately April 14, 2025.

For an alternative way to access, subscribe, and unsubscribe, please see the SERVICE NOTICE: Mailman Bug Troubleshooting tab at the Mailman eList Manager page.

Pillar support eLists

• ctcLinkCSSupport – Campus Solutions  (CS)
  • Academic Advisement, Campus Community, Campus Self-Service, Financial Aid, Recruiting and Admissions, Student Financials, Student Records
• ctcLinkSME_FIN –  Finance (FIN)
  • Accounts Payable, Accounts Receivable, Billing, Commitment Control, Expenses, Financials, General
• ctcLinkFinAidSupport – Financial Aid (FA)
  • Assessing Eligibility, Authorizing/Disbursing Aid, Awarding and Packaging/
    Repackaging, Direct Loans, Disbursement, Federal Applications, Pell, Perkins, Return of Title IV Funds, Satisfactory Academic Progress, Self-Service, Work-Study
• ctcLinkSME_StuFin – Student Financials (SF)
  • Billing, Cashiering, Collections, Fee & Tuition Calculation, General Ledger Interaction, Payment Plans, Refunds, Student Receivables, Tax Forms
• ctcLinkSME-HCM – Human Capital Management (HCM)
  • Absence Management, Benefits, Payroll, Employee Self-Service, Faculty Workload, Manager Self-Service, Talent Acquisition Management - Recruiting, Time and Labor, Workforce Administration

ctcLink tools and groups

• ctcLinkSME-rpt – General Reporting
  • Reporting tools and functionality, query training and development
• ctcLink-Coding – General Coding
• ctcLink-Security  – ctcLink Security
• ctcLink-OAAP –  Online Admissions Application Portal Admins
  • List for administrative users for notification of fixes, upgrades, enhancements, training-related information, and any upcoming OAAP system outages.
• ctcLink_POC – ctcLink Point of Contact (closed list for ctcLink College Leaders and their designated backups)
• ctcLink_BusinessAnalysts – For ctcLink Business Analysts or similar positions. 

Related lists

• dataLink - dataLink
  • dataLink updates and information; primarily for college IT and research staff, but anyone may join. 
• HCM Users Group (formerly PPMS Users Group)

Are You Receiving ctcLinkAlerts?

SBCTC uses the ctcLinkAlerts eList to send notices about planned downtime for system updates, production alerts, urgent issues, and any unplanned downtime.

Each college maintains a local ctcLinkAlerts email distribution list (e.g., ctclinkalerts@columbiabasin.edu, ctcLinkAlerts@spscc.edu) which your ctcLink College Leader maintains as needed.

These college lists, not individuals, are subscribed to ctcLinkAlerts@lists.ctc.edu.

It’s each college’s choice who to include, but typically colleges include their local ctcLink leadership, local ctcLink committee or taskforce members, key subject matter experts, IT, Help Desk, and PIO.