ctcLink Learning Opportunities & Support Roundup: Oct. 21, 2026

To plan further ahead or find the latest learning opportunities, as well as notices of cancellation or schedule changes:

• See the complete calendar at the ctcLink Training & Learning Opportunities Registration page or
• The SBCTC meetings and events calendar (apply ctcLink Learning Opportunities filters).  

 

Learn about how to register, badging opportunities, and more at the Professional & Personal Development Workshops page.Registering for the workshops is easy!

1. Visit the SBCTC meetings and events calendar
2. Filter by "CTC Professional Development » Personal & Professional Development Suite"
3. Click "Sign up" button to enroll

 

Call for Nominees: “Accounts Receivable" PAW Task Force

As announced in the October 14 edition of ctcLink CONNECT, the next Process Alignment Work (PAW) Task Force on Accounts Receivable is launching soon.

The first step is to identify nominees for the systemwide task force dedicated to this process.

Task Force Details

The task force will be composed of a small group of 8 to 12 members working on behalf of all 34 colleges. We aim to ensure the following characteristics are represented within the team:

• Finance staff involved in Accounts Receivable processing
• Finance staff involved in general accounting
• Staff with a general understanding of AR processes and how they fit with a wider dynamic system (systems thinker)
• Staff with knowledge of policy or compliance requirements that impact AR processes
• Staff involved in managing local ctcLink Accounts Receivable training
• Colleges of varying size (small, medium, large) and types (technical, community)

Task Force Leads

The Process Alignment Workgroup (PAW) is pleased to announce that the Accounts Receivable Process Alignment Task Force will be co-led by two members of PAW:

• Miranda Brown, Skagit Valley College Senior Accountant
• Tammy Murphy, Skagit Valley College Scheduling Specialist and Project Management Professional (PMP)

Miranda and Tammy bring extensive combined experience within our college and ctcLink system, serving in process alignment subgroups, as well as project management skills.

Tanya Kerr, Clark College Internal Controls Business Analyst, will support the effort as Task Force Coordinator.

What’s expected?

• Task force kickoff meeting and orientations will be held in November 2026. The task force members will agree on a weekly meeting schedule.
• During the discovery phase, the task force will conduct a process review to define the scope of the work, then proceed through an analysis phase before offering their "best practice" recommendations.
• Task force members can anticipate a time commitment of one to three hours per week over approximately two quarters (ending in May 2027) to fully participate in the review activity.

Interested?

If you would like to be formally nominated:

1. Discuss with your supervisor and seek their support.
2. Reach out to your designated ctcLink College Leader right away, so they can submit your name. The ctcLink College Leaders have received a form link to submit nominations.

All nominations are due from the ctcLink College Leader by Tuesday, November 3, 2026.

Task force membership will be announced the following week with an initial orientation/kickoff meeting shortly thereafter.

What is Process Alignment?

Process alignment involves creating common, agreed-upon business processes that align with our system's goals and strategies. It ensures that ctcLink system processes are consistent and efficient. 

Learn more about the PAW Project

• Process Alignment Selection
• Process Alignment Shared Vision and Project Overview

Reach out to Jason Hetterle, PAW Team Lead, Director of Technology & Enterprise Solutions, Wenatchee Valley College, if you have any questions or concerns about the Process Alignment Workgroup activities.

Save the Date! PAW Employee Onboarding & Offboarding (EO&O) Task Force to Share "Email-specific" Recommendations, Oct. 28

Wednesday, Oct. 28, 2026, 10:30 a.m. to noon, Zoom

HR staff, HCM SMEs, and Local Security Administrators are invited! 

The ctcLink Process Alignment Workgroup (PAW) Employee Onboarding & Offboarding (EO&O) Task Force has been working hard on behalf of all 34 colleges to review on- and offboarding-related ctcLink business practices to streamline processes and improve our use of ctcLink as a system. 

HCM SMEs and Local Security Administrators will be invited via eLists to join as the college-led EO&O Task Force presents recommended email practices to the ctcLink College Collaboration Group (cCCG).

The recommendations will be considered for formal adoption at a future meeting. This presentation is dedicated to email-specific recommendations only (excluding the Enhancement Request email recommendations which are being discussed by Information Technology Commission).

Learn more about the PAW Project 

• PAW Project Information
• Employee Onboarding/Offboarding PAW

Questions?

Please reach out to Sindie Howland, Employee Onboarding & Offboarding Process Alignment Task Force Lead & Everett Community College Associate Director for Change Management and Process Improvement, if you have any questions or concerns about EO&O Process Alignment activities.

ctcLink Production Environment Notice: FSCM/FIN Image 57 Update

Saturday, Oct. 24, 2026, 6 a.m. to 1 p.m.

This reminder is for all users of ctcLink. SBCTC will be performing maintenance to deploy FSCM Image 57.

The Finance (FSCM) pillar will be unavailable during the maintenance period.

Other pillars and apps will remain online during the maintenance period:

• Portal, Campus Solutions (CS), and Human Capital Management (HCM)
• Admissions (OAAP) and HighPoint HCX mobile pages
• Integration between CampusCE and ctcLink
• Canvas

Okta ctcLink MFA default changes ahead and current Okta defaults

The Information Technology Commission (ITC) decided during its May 2026 meeting to no longer use Email as multi-factor authentication (MFA) in ctcLink.

The systemwide decision to discontinue the use of Email as an MFA option in ctcLink reflects a collective effort by SBCTC and ITC to align our authentication methods with current security best practices and strengthen the overall security of the ctcLink environment.

Background

As background, colleges committed to implementing Okta MFA at the campus level. To date, the ctcLink Okta instance has been implemented for all employees and students systemwide.

Why?

To strengthen account security, Email will no longer be available as an MFA option.

Email accounts can be compromised through phishing, password reuse, or other attacks.

Removing this option reduces the risk of account compromise and encourages the use of stronger authentication methods, such as biometrics, Okta Verify, Google Authenticator, or security keys such as YubiKeys.

What’s changing and when?

The decision was made at the May 2026 ITC meeting to remove Email from the default ctcLink MFA role by this fall.

This change will be effective systemwide on Monday, Oct. 26, 2026.

If a student or staff member has not selected an alternative MFA method beyond Email, they will simply be prompted to select another available MFA option the next time they log in after the change is implemented.

What do I need to do?

If you have already selected an MFA option other than Email, no additional action is required.

If you need assistance updating your MFA options, please refer to the following Quick Reference Guides (QRGs):

• Staff: HCM Employee Self Service Okta - Multi-Factor Authentication - select Setting Up Your Multi-Factor Recovery Options
• Students: Student Self Service Okta - Multi-Factor Authentication - select Setting Up Your Multi-Factor Recovery Options

NOTE: MFA Factors and Security Role Configuration in ctcLink will be sent separately to College CIOs and Local Security Administrators.

New to ctcLink or Ready to Upskill? Make a ctcLink Training Plan

The ctcLink Customer Support Training team developed tools to assist colleges with employee onboarding in response to recommendations and requests.

Although learning a new software system can be challenging, these documents provide new staff with the information needed to locate, understand, and participate in the various training and learning opportunities available from the Washington State Board for Community and Technical Colleges (SBCTC). 

• The Staff Training Participation (STP) application helps supervisors track ctcLink Canvas course training progress for staff and assign ctcLink Canvas courses for staff enrollment. Learn more about the Staff Training Participation Application
• Onboarding Training Manuals assist new college staff in their training journey through ctcLink (PeopleSoft). Learn more about the ctcLink Onboarding Training Manuals

About the Onboarding Training Manuals 

Onboarding Training Manuals can be found in the ctcLink Reference Center “Welcome to ctcLink – Start Here” section. Manuals are available for users in all PeopleSoft pillars, as well as for general staff:

• General Staff Onboarding Training Manual
• Campus Solutions Core Onboarding Training Manual
• Finance Onboarding Training Manual
• Financial Aid Onboarding Training Manual
• Human Capital Management Onboarding Training Manual
• Student Financials Onboarding Training Manual

Each manual is divided into sections highlighting specific topics and information necessary to become more comfortable with our ctcLink system. Section topics may include: 

• Onboarding checklist 
• Welcome to ctcLink Training 
• Each pillar’s place in ctcLink 
• Prerequisite ctcLink courses 
• Role-based training content and requirements (i.e., required and recommended ctcLink self-paced training courses) 
• Additional onboarding resources

How to use the onboarding manuals

The intent is for supervisors to work with staff to provide clarity around staff roles and functions of their job based on the onboarding manual. 

• Each ctcLink module lists required and recommended self-paced ctcLink Canvas training courses which directly align to roles and functions performed at the colleges. For example, each staff member is required to complete general prerequisite courses to introduce them to the ctcLink system.
• The checklist included allows supervisors to identify which required and recommended courses should be completed by each staff member. Additional training resources are provided to assist new staff in their onboarding activities. 

The ctcLink Training and Support teams look forward to partnering with the colleges and SBCTC agency staff to provide enhanced onboarding and training experiences for new and current employees. 

Please reach out to ctcLink Training Management if you have questions or concerns. 

Get Connected: Join ctcLink Support eLists

ctcLink Customer Support sends updates, outage notices, changes to configuration, training and workshop opportunities, global and cross-pillar communications to colleges via Mailman eLists (often referred to as listservs, which is a registered trademark).

College subject matter experts (SMEs), PeopleSoft users/stakeholders can use the lists to ask their college peers questions about how they do things in ctcLink, best practices, local training plans, and more. 

When you join, do NOT select the Digest option or you might miss out on time-sensitive messages.

Find your lists

• ctcLink Support eLists – Lists geared toward ctcLink end-users, including reporting, queries, and dataLink.
• In addition, each ctcLink pillar area suggests related lists to join under their “Get Connected to” menus.
  • Campus Solutions (CS) Core
  • Financial Aid (FA)
  • Finance (FIN)
  • Human Capital Management (HCM)
  • Student Financials (SF)
• Mailman eLists – See the complete list of Mailman lists available to the community and technical colleges.

Are You Receiving ctcLinkAlerts?

SBCTC uses the ctcLinkAlerts eList to send notices about planned downtime for system updates, production alerts, urgent issues, and any unplanned downtime.

Each college maintains a local ctcLinkAlerts email distribution list (e.g., ctclinkalerts@columbiabasin.edu, ctcLinkAlerts@spscc.edu) which your ctcLink College Leader maintains as needed.

These college lists, not individuals, are subscribed to ctcLinkAlerts@lists.ctc.edu.

Each college chooses who to include, but typically colleges include their local ctcLink leadership, local ctcLink committee or task force members, key subject matter experts, IT, Help Desk, and PIO.

Restock Your Resiliency Toolkit

Take some time to take care of yourself! Professional and Personal Development Suite workshops are open to all Washington state community and technical college employees, whether faculty, staff, or exempt.

This series of soft-skill workshops was initially developed to support SBCTC IT staff. Once the workshops were discovered on the agency calendar by other SBCTC and college employees, they asked if they, too, might participate on a case-by-case basis.

Since piloting outside participation and receiving positive feedback and requests, we sought agency leadership and support to work across SBCTC departments to present to a systemwide audience. 

2026 Offerings

Professional Development Suite

• Effective Communication Strategies 
• Generational & Learning Preferences - NEW 
• Leadership 
• Presentation Tips & Tricks - NEW 
• Teams/Team Bonding 
• Time Management 
• Top Tier Customer Experience 

Personal Development Suite 

• Emotional Quotient (EQ)
• Managing Stress Part 1
• Managing Stress Part 2
• Mental Health: Awareness & Support
• Mind Frame: Turn Negative Thoughts into Positive Actions
• Psychological Safety in the Workplace
• Vicarious Trauma
• Work/Life Balance 

Teaming Suite 

• Effective Communication Strategies
• Psychological Safety in the Workplace
• Teams/Team Bonding

Learn More and Sign up

Learn more about how to register, badging opportunities, college requests for group training, and more at the Professional & Personal Development Workshops page.

The workshops are cross-linked from the SBCTC Professional Development page and the ctcLink Training & Learning Opportunities page.

Questions? Reach out to Corinne Taylor, Professional/Personal Development Trainer.

How to Check the Status of an Enhancement Request

The ctcLink Customer Services Teams have documented all Enhancement Request (ER) forms submitted.

The ctcLink Enhancement Request Status lists are updated the first and third Wednesday of each month to align with the ctcLink Working Group calendar.

You can see where each Enhancement Request is in the governance review process, approval status, and/or any other actions taken in a couple of different views.

High-Level Summary At-a-Glance

The Full Enhancement Request List is sorted by status.

CS Core Updates

Campus Solutions Image 38 and HCX 26.2 Functional Overview

The CS Image 38 and HCX 26.2 updates were deployed to the production environment on Saturday, Oct. 10.

Q&A Session Recordings

In case you missed the Q&A sessions, please watch one of the recordings.

• CS Image 38 & HCX 26.2 Q&A Session 1
• CS Image 38 & HCX 26.2 Q&A Session 2

Documentation

Find out what’s new and improved:

• Campus Solutions Image 38 Overview – Revised Oct. 9, 2026
• Campus Solutions Image 38 Accessibility Overview
• HighPoint Campus Experience HCX 26.2 Upgrade Overview

Questions?

Reach out to the CS Core Support Team.

Campus Solutions (CS) Core Pillar Support Web Page

Visit the Campus Solutions (CS) Core pillar support web page at ctcLink Support for all things CS Core-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

CS Core Learning Opportunities

You can find details about upcoming CS Training and Work Sessions on the SBCTC Calendar, CS Core Weeklyish COREspondence, and CS Core eList.

For a list of previous recordings, please visit the Campus Solutions Learning Opportunities Recordings QRG.

Call for Nominees: “Accounts Receivable" PAW Task Force

As announced in the October 14 edition of ctcLink CONNECT, the next Process Alignment Work (PAW) Task Force on Accounts Receivable is launching soon.

The first step is to identify nominees for the systemwide task force dedicated to this process.

Task Force Details

The task force will be composed of a small group of 8 to 12 members working on behalf of all 34 colleges. We aim to ensure the following characteristics are represented within the team:

• Finance staff involved in Accounts Receivable processing
• Finance staff involved in general accounting
• Staff with a general understanding of AR processes and how they fit with a wider dynamic system (systems thinker)
• Staff with knowledge of policy or compliance requirements that impact AR processes
• Staff involved in managing local ctcLink Accounts Receivable training
• Colleges of varying size (small, medium, large) and types (technical, community)

Task Force Leads

The Process Alignment Workgroup (PAW) is pleased to announce that the Accounts Receivable Process Alignment Task Force will be co-led by two members of PAW:

• Miranda Brown, Skagit Valley College Senior Accountant
• Tammy Murphy, Skagit Valley College Scheduling Specialist and Project Management Professional (PMP)

Miranda and Tammy bring extensive combined experience within our college and ctcLink system, serving in process alignment subgroups, as well as project management skills.

Tanya Kerr, Clark College Internal Controls Business Analyst, will support the effort as Task Force Coordinator.

What’s expected?

• Task force kickoff meeting and orientations will be held in November 2026. The task force members will agree on a weekly meeting schedule.
• During the discovery phase, the task force will conduct a process review to define the scope of the work, then proceed through an analysis phase before offering their "best practice" recommendations.
• Task force members can anticipate a time commitment of one to three hours per week over approximately two quarters (ending in May 2027) to fully participate in the review activity.

Interested?

If you would like to be formally nominated:

1. Discuss with your supervisor and seek their support.
2. Reach out to your designated ctcLink College Leader right away, so they can submit your name. The ctcLink College Leaders have received a form link to submit nominations.

All nominations are due from the ctcLink College Leader by Tuesday, November 3, 2026.

Task force membership will be announced the following week with an initial orientation/kickoff meeting shortly thereafter.

What is Process Alignment?

Process alignment involves creating common, agreed-upon business processes that align with our system's goals and strategies. It ensures that ctcLink system processes are consistent and efficient. 

Learn more about the PAW Project

• Process Alignment Selection
• Process Alignment Shared Vision and Project Overview

Reach out to Jason Hetterle, PAW Team Lead, Director of Technology & Enterprise Solutions, Wenatchee Valley College, if you have any questions or concerns about the Process Alignment Workgroup activities.

FIN Updates

ctcLink Production Environment Notice:– FSCM/FIN Image 57 Update

Saturday, Oct. 24, 2026, 6 a.m. to 1 p.m.

This reminder is for all users of ctcLink. SBCTC will be performing maintenance to deploy FSCM Image 57.

The Finance (FSCM) pillar will be unavailable during the maintenance period.

Other pillars and apps will remain online during the maintenance period:

• Portal, Campus Solutions (CS), and Human Capital Management (HCM)
• Admissions (OAAP) and HighPoint HCX mobile pages
• Integration between CampusCE and ctcLink
• Canvas

Financials Image 57 Overview and Q&A Sessions

The Financials Image 57 upgrade will be implemented in production on Saturday, Oct. 24.

FS Image 57 Q&A Sessions

Learn more about these changes at a Q&A session:

• FS Image 57 Q&A Session 2: Thursday, October 22, 2026, 2-3:30 p.m., Join Session

Overview Documents

Two supporting documents include the changes the user will experience once implemented. Please note: These documents below contain links to related QRGs, some of which will be updated with changes prior to October 24.

• Financials Image 57 Overview – October 2026 includes functional changes for the following modules:
  • Contracts
  • Purchasing
  • Accounts Payable
  • General Ledger
  • Asset Management
  • Travel & Expenses
  • Accounts Receivable
  • Billing
• Financials Image 57 Accessibility Supplemental – October 2026 includes functional changes for the following modules:
  • Product-wide Cleanup

Finance Pillar Support Web Page

Visit the Finance (FIN) pillar support web page at ctcLink Support for all things FIN-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Oracle and PeopleSoft resources

FIN Learning Opportunities

Travel and Expenses Q&A & Mini Training

Recurring every last Monday of the month, 11 a.m. to noon, join us for a collaborative, interactive and troubleshooting drop-in support session on everything Travel and Expenses. This session may be partially recorded.

• 11 – 11:30 a.m. Training: The first half of the meeting is typically a short training focused on a particular topic/process in Travel and Expenses. This portion of the meeting is usually recorded. The recording and associated QRGs are posted to the ctcLink Pillar Work Session Information Canvas Course. End-users are welcome to listen in and learn something new.
• 11:30 a.m. - 12 p.m., Q&A: Second half of the meeting will not be recorded. Please come with your questions or issues and be ready to share your screen.

This open time is for college end users to collaborate with functional support and other Travel and Expense staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:

• Canceling EX Payments
• Initial Setup and the Importance of updating Expenses Profiles
• Applying Cash Advances to an Expense Report
• Cash Advance Reconciliation
• On & Off-boarding Employees for Expenses
• Why your Approved Expense Report Won't Stage for Payment

Module: Expenses / Travel & Expense

Primary Audience: Staff, Travelers, Travel Admins/Staff

Related QRGs: FIN - Expenses section of the ctcLink Reference Center

Prerequisite Courses: EX100, EX101 and/or EX102

Contact Alec Risk, ctcLink Functional Trainer.

FIN Work Session: Grants/Projects Mini Training and Open Q&A

Recurring every second Monday of the month at 11 a.m. join the ctcLink Finance Customer Support team for a collaborative, interactive, training and troubleshooting drop-in session on everything Grants/Projects.

Michele Rockwell, MSML, ctcLink Finance Functional Analyst, facilitates.

• 11 – 11:30 a.m., Training: First half of the meeting will typically be a short training focused on a particular topic/process in Grants and Projects. This portion of the meeting is usually recorded. The recording will be posted to the ctcLink Learning Opportunities Information Canvas Course.
• 11:30 a.m. – 12 p.m., Q&A: Second half of the meeting will not be recorded. You are invited to drop in with any questions related to grants and projects at the open Q&A sessions. This open time is for college end-users to collaborate with functional support and other Grants and Projects staff/supervisors to troubleshoot issues, discuss workflow or process questions, and/or even share your screen. Some examples of topics:
  • Grant Billing
  • Modify Grant Award or Capital Project Budgets
  • Amending Awards
  • Project-related Budget/Commitment Control Errors
  • Grant-related Combo Codes
  • Grant-related Item Types

Related QRG: FIN - Grants/Contracts section of the ctcLink Reference Center

Questions? See the contact information listed in the event calendar listings below.

Finance College Users Production Support Meetings

Meetings are held every other Tuesday, from 2 to 3 p.m. These sessions are open to ALL Finance (FIN) end users. The ctcLink Finance Customer Support team provides updates on Service Tickets, PeopleSoft enhancements, and open forum time to ask questions or request future topics.

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

Accounts Receivable (AR) and Billing (BI) Open Q&A

Held every other Thursday, these recurring Accounts Receivable and Billing work sessions aim to provide accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes.

Bring your AR and BI questions and get functional support or listen in and collaborate with your community college peers.

The recorded sessions will be posted to the ctcLink Learning Opportunities Information Canvas Course located under Modules > Finance Learning Opportunities > Accounts Receivable and Billing Work Sessions.

Module(s): FIN [AR and BI]

Primary Audience: Accounts Receivable and Billing Staff

Related QRG: FIN - Accounts Receivable, FIN - Billing

FIN Work Session: Asset Management Workshop and Q&A

Every second Thursday from 11 a.m. to noon (except where noted) join the ctcLink Finance Customer Support team for a collaborative, interactive and troubleshooting drop-in session on all things Asset Management.

• 11 – 11:30 a.m., Training: Come learn or share something new.
• 11:30 a.m. - 12 p.m., Q&A: Please come with your questions or issues and be ready to share your screen.

Some examples of topics:

• Tagging Active Assets
• Excel to CI Asset Upload
• Processing issues
• General questions

ctcLink Accounting Team: SBCTC Finance

Every third Thursday, this recurring work sessions aim to provide Accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes. We will cover a specific topic(s) and then move to open Q&A.

FA Support Updates

Financial Aid (FA) Pillar Support Web Page

Visit the Financial Aid (FA) pillar support web page at ctcLink Support for all things FA-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

FA Weeklyish Bulletin

Trying to recall that important thing you read in the ctcLink Financial Aid eList, FA Weeklyish Bulletin? Don’t miss a thing! Revisit past editions in the FA Weeklyish Bulletin Archive at the ctcLink Reference Center.

FA Learning Opportunities

FA Work Session: Mass Aid Cancellation Part 1 | Readiness & Scenario Review

Thursday, October 29, 2026, 1 to 2 p.m., Join the Webex session

New Financial Aid staff and staff supervisors! Don your bravest face, pack your pumpkin-spiced provisions, and get ready to treat yourself to Mass Aid Cancellation.

Session information

Join Debbie Englehardt, ctcLink Senior Functional Analyst (FA), and Kelly Forsberg, ctcLink Functional Trainer (FA),  for a work session focused on preparing for Mass Aid Cancellation. We'll review Packaging Plan readiness, work through key setup, and discuss a variety of cancellation scenarios to help you feel confident before running the process. Session demos and any colleges testing the process will be occur in PCD.

 We’ll cover

• A walk-through of the new Mass Aid Cancellation Guide we will introduce at the session
• Getting ready by Creating the Mass Cancel Packaging Plan in PCD
• A review of scenarios of students to be picked up in the process
  • Scenario 1 – Mass Aid Year Cancellation for students who never rolled into the next term
  • Scenario 2 – Mass Aid Year Cancellation for breaks in enrollment

FA Work Session: 2027/2028 Aid Year Rollover Prep

Tuesday, Nov. 3, 2026, 2-3 p.m., Join the Webex session

Join Britney Corbitt, Functional Analyst (Financial Aid), in a FA Work Session on how to prepare for Aid Year Rollover for 2027/2028. This session is only for those completing the AYRO process this year. This session will include the review docs and checklist processes.

Session QRG:  2026-2027 Aid Year Roll Over Prep | FA - Financial Aid Business Process Guides | ctcLink Reference Center

FA Work Session: Mass Aid Cancellation Part 2 | Processing & Troubleshooting

Thursday, Nov. 5, 2026, 1 to 3 p.m., Join the Webex session

Financial Aid Awarding staff!  You are invited to Join Kelly Forsberg, ctcLink Functional Trainer (FA), and Debbie Englehardt, ctcLink Senior Functional Analyst (FA), in this Part 2 follow-up session. 

We will demo the Mass Aid Cancellation process from start to finish and review common errors, troubleshooting strategies, and tips for resolving potential issues using the Mass Aid Cancellation guide. Session demos and any colleges testing the process will occur in PCD.

This session will be recorded.   

FA Drop-In Support Sessions

Need help troubleshooting or want to learn something new? Join these casual drop-in sessions to connect with colleagues, share insights, and solve challenges together.

HCM Paysheet Hourly Rate Adjust Process

The SBCTC HCM team plans to implement an enhancement to the Paysheet Hourly Rate Adjust process in ctcLink Production on Friday, Oct. 23, 2026.

Learn more: Paysheet Hourly Rate Adjust Process Update Q&A session

Thursday, Oct. 22, 2026, 11 a.m., Join Session

This Q&A session will answer questions and provide additional information regarding the updated Paysheet Hourly Rate Adjust process. The Q&A session is optional; however, we encourage users who are affected by these changes to attend.

What is changing?

The custom process Paysheet Hourly Rate Adjust (CTC_HROP_AE) has been updated to run by Pay Run ID. It will process pre-specified pay groups for the respective company code.

• Simplified User Interface: This update eliminates the need for the Payroll Administrator to enter company code and pay group(s) when they run the process.
• Streamlined Payroll Processing: This was the last of the custom processes requiring company code entry on the run control page. The rest were modified in 2023.

The Quick Reference Guide (QRG) will be updated to reflect the changes users will experience following the implementation. Run the Paysheet Hourly Rate Adjust Process | 9.2 HCM - Payroll | ctcLink Reference Center

Save the Date! PAW Employee Onboarding & Offboarding (EO&O) Task Force to Share "Email-specific" Recommendations, Oct. 28

Wednesday, Oct. 28, 2026, 10:30 a.m. to noon, Zoom

HR staff, HCM SMEs, and Local Security Administrators are invited! 

The ctcLink Process Alignment Workgroup (PAW) Employee Onboarding & Offboarding (EO&O) Task Force has been working hard on behalf of all 34 colleges to review on- and offboarding-related ctcLink business practices to streamline processes and improve our use of ctcLink as a system. 

HCM SMEs and Local Security Administrators will be invited via eLists to join as the college-led EO&O Task Force presents recommended email practices to the ctcLink College Collaboration Group (cCCG).

The recommendations will be considered for formal adoption at a future meeting. This presentation is dedicated to email-specific recommendations only (excluding the Enhancement Request email recommendations which are being discussed by Information Technology Commission).

Learn more about the PAW Project 

• PAW Project Information
• Employee Onboarding/Offboarding PAW

Questions?

Please reach out to Sindie Howland, Employee Onboarding & Offboarding Process Alignment Task Force Lead & Everett Community College Associate Director for Change Management and Process Improvement, if you have any questions or concerns about EO&O Process Alignment activities.

HCM Users Group Monthly Virtual Meet-Up

Tuesday, Nov. 10, 9-10 a.m., via Zoom at HCM Users Group Monthly Virtual meeting

Join us for open format discussions concerning best practices and procedures for all HCM Users.

Questions? Contact Rachel Russell, HCM Users Group Chair.

HCM Support Updates

Human Capital Management (HCM) Pillar Support Web Page

Visit the Human Capital Management (HCM) pillar support web page at ctcLink Support for all things HCM-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

Refresh your HCMemory

HCM Work Sessions are recorded and stored in the ctcLink Learning Opportunities Information Canvas course (formerly Pillar Work Session Info) for future reference.

More about how to access the Training Recordings Archive.

HCM Monthly Newsletter

Subscribe to the ctcLinkSME-HCM list to receive the latest edition of the HCM Monthly Roundup, featuring HCM hot topics, training, and how-to tips.

To subscribe

• Visit ctcLinkSME-HCM – Human Capital Management (HCM) and follow the screen prompts.
• Contact: HCM Customer Support

HCM Learning Opportunities

HCM Work Sessions

Recurring every other Wednesday, 1 to 3 p.m. (except where noted), HCM Work Sessions offer deeper dives into PeopleSoft functionality, focusing on skills enhancement in specific HCM functions (e.g., payroll, benefits, manager self-service).

Visit the Schedule of Human Capital Management pillar calendar for the latest offerings.

Find past trainings and sessions at ctcLink Pillar Work Session Information

SF Support Updates

Student Financials (SF) Pillar Support Web Page

Visit the Student Financials (SF) pillar support web page at ctcLink Support for all things HCM-related:

• ctcLink Reference Center Quick Links
• ctcLink Onboarding Training Manual
• Learning Opportunities & Training
• Lists and groups
• Pillar newsletter
• Oracle and PeopleSoft resources

SF Learning Opportunities

Please feel free to reach out to SFSupport@sbctc.edu if you have any questions or need further clarification.

• The Student Financials Learning Opportunities Recordings QRG is a comprehensive list of all previous SF-related recordings.
• Previous editions of SF Connect can be found within Student Financials Resources.

SF Work Sessions

Typically held on the FOURTH Monday of each month from 1 to 3 p.m. and occasionally on Thursdays, the Student Financials Functional team delivers content focused on a particular topic/process within the Student Financials pillar area.

This is also time for college end-users to collaborate with functional support and other Student Financials staff/supervisors to troubleshoot issues, discuss workflow or process questions and/or share your screen.

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Financials/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

SF Work Session: WWSFD (What Would Student Financials Do?) Communications Series

Join this new two-part series and jump into SF Communications with a fresh lens. Please come prepared with questions—we look forward to interactive discussions about 3Cs Communications and Message Center.

Primary Audience: Student Financials Staff

Related QRGs: SF - Collections

Presenter/Facilitator: Pauline Smith, ctcLink SF Functional Trainer and SF Team

SF Work Session: 2026 1098-T Kick-off

Monday, Oct. 26, 2026 1:30 p.m., Learn more and join the session

Student Financials staff processing 1098-Ts are invited to join this session. Topics will include:

• Total Process Overview
• 1098-T BPG showcase
• Year session overview
• Website Updates (how to view online, name change, address change etc.)
• Communications (review letter templates, think about sending out)

Related QRGs: SF 1098-Ts

Presenter/Facilitators: Amy Lanser, SF Functional Analyst, and Pauline Smith, SF Functional Trainer

2026 1098-T SF Work Sessions & Drop-In Sessions

Query Developer Learning Opportunities

Step Up your Query Game

Instructor-led query-related training has been updated for the rest of 2026 in the ctcLink Training Calendar.

To clear filter settings, select None. Then select ctcLink Learning Opportunities > Reporting Training.  Click “Sign Up” to enroll.

Learn more about the Designated Query Developer Training series and start your journey to becoming your college’s very own query guru! Or query wizard, if you prefer. Or maestro. Maybe a goddess, crackerjack, wizard, or maven. It’s up to you!

Query Fundamentals Lab

Every Monday, 10-11 a.m., Join the Webex session

Query fundamentals labs are held weekly giving all Query Developers the chance to practice their query development skills. Different topics/skills are covered each week. Past lab exercises and recordings are available in Canvas.

How to Enroll in Self-Paced Query Developer Courses

It’s easy to enroll in Query Developer Courses.

• Visit the ctcLink Training Registrationpage,
• Select the class(es) from the Designated Query Developer Training section,
• Follow the sign-up process.

More for PeopleSoft Query Developers

Find more ctcLink PeopleSoft Query Development resources including forms, documentation, and tools at the ctcLink PeopleSoft Reporting web page.

ctcLink Accessibility Monthly Open Forum

The ctcLink Accessibility monthly forums engage Washington's community and technical college system in discussions around ctcLink accessibility and technology. We aim to improve communication and transparency while providing space for productive and solution-focused dialog. Our main objective is to deliver accessible technology for all our students, staff, and the larger community.

Join us! Meetings are held on the second Tuesday of each month, 11 to 11:30 a.m.

Please join us for the next ctcLink Accessibility Open Forum on Tuesday, Nov. 10, 2026, at 11 a.m. All are welcome to attend via Zoom.

• Participants are encouraged to submit ideas for future meetings via an online form.
• Zoom meeting link: ctcLink Accessibility Open Forum 2026 and beyond

In case you missed a meeting, please see materials from past Open Forums.

Keeping the Lights On

In a ctcLink world populated with acronyms and mysterious jargon, the Application Services teams are the “pillar behind the pillars” for Washington’s community and technical colleges 24/7 by supporting ctcLink pillars, systemwide IT applications, environments, accessibility improvements, testing, and managing the network data load behind-the-scenes.

While you may never meet them directly or understand what they do, they support you every single day.